ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,322 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,322 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ALEKO 5 star review on 5th December 2025

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to order from website, product description was well explained and delivery process was seamless. The product is doing what they claimed. A good experience”

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“ok is every thing back order”

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“When I place my order. I wasn’t told that my order was back order for 4-6 weeks. I didn’t get no email or call to inform me about this situation. I called them after 1 week to see if they can tell me where my order is. The lady was rude and not helpful at all. And can’t give me answer. Customer service need to be improved big time.”

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“purchased gate opener to replace 20 year old opener. the directions are horrible I am a contractor and have installed other gate openers. I've been on hold trying to get customer for over 1 hour listing to a recording 2 times the recording clicks and hangs up on me hoping to get to talk to live person.”

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“Very good customer service. Thanks Aleko”

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“15 days have passed, and the product has not been sent to me. On the page they indicate that the product will be sent to me from 3 to 5 days.”

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Hello, Thank you for contacting us, It does look like your order was fully cancelled and refunded, meaning the order will not be getting shipped out. Please let us know at 253-246-8222 how we can assist you in turning your negative experience into a positive one. Thank you, Sadie.

“I originally was unaware that there were two sites for your company. As a result, I became confused between the Canadian site and the United States site. The knowledgeable staff at customer service were very kind and helpful in assisting me in ultimately completing my order on the correct site.”

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“I paid extra for shipping. 5/31/18. Expected delivery is June 6th. I have been all this time without being able to open my gates automatically. Very disappointing.”

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Hello, Thank you for your feedback. Aleko Products offers free shipping, meaning the company chooses the carrier. Where if you want it to be shipped via FedEx, you pay extra for FedEx Home Delivery. This is not any faster shipping than our free shipping it is just ensuring it will be shipped directly from FedEx, instead of us choosing the carrier. We hope this clarified all issues. Please let us know if there is anything else that can be done to turn your negative experience into a positive one. Thank you.

“Bought a dual gate opener in 2016. Threes month of working it broke. I posted the bad service from Aleko they replaced my motor. Its currently broken again. Ive only had a combined 6months of my gate working. Currently fighting with them. Its a nightmare. Don't buy these gate motors. Customer service terrible, I've sent videos, pictures no one helping......buyers beware!”

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“I’m still missing parts this will be the second time I have to call back Still missing the controller the bracket to hold the motor also the remotes please contact me at 417-527-7861”

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“fast shipping”

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“Better instructions to put together”

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“Great quality, good workmanship 100% received as advertised. Very satisfied!”

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“Felicia, my customer service representative was very helpful answering all my questions about the power scooter/ wheelchair ramp”

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“Yes, I’m very happy with my new awning.”

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“Reasonably priced and perfect type of railing for my new stairs.”

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“price was right, shipping free and came in a reasonably timely manor.”

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“Kinslee did a great job, very pleasant and will return for future purchases...”

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“It was easy to find the replacement part that I was looking for.”

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“This company thinks that they could buy a better review from me by discounting my $350 purchase by $30. If I charged $5/hr for the time it took me to even get that, they would have to give me the product. My advise, STAY AWAY! They are incompetent and don't know their own products. They don't return calls as promised, are argumentative, and at least as far as the gate opener I bought, their product is junk.”

Helpful Report

ALEKO is rated 3.9 based on 3,322 reviews