ALEKO Reviews

3.9 Rating 3,324 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,324 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ALEKO 5 star review on 16th December 2025

188

Anonymous

Anonymous // 01/01/2019

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“The New Driveway from Aleko is the talk of my street! Super stylish and inexpensive for the high-quality gate that it is. It was easy to install and works great!”

Helpful Report

“I have 2 actuators. One died, so I bought another one. Sure enough as soon as I bought the new one, the old one started working randomly. They are very unreliable, sometimes they work, sometimes they don't. It's frustrating having to send something back, only to possibly need it again in 2 months.”

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“I have no clue what I bought. This message should of said what my purchase was.”

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“SlidinhGate opener and exit wand .. junk!!!!”

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“The awning was a piece of garbage. Customer service was horrible. Getting a refund took forever and they charged us to shit the product back. Would never buy from them again.”

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“The gate motor has worked very well.”

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“I have not been able to get my gate working. I have called many times and been hung up on, transferred and put on hold. Not happy all I want is to get my gate working not the run around.”

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“Worked for ine month a then every eent bad”

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“Love the structure of this pergola very sturdy but very unsatisfied with the colour of the canopy. It said white and arrived off white and yellowish.”

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“advertised in canadian funds , billed in usd , advertised free shipping wanted to charge 30.00 for shipping.”

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“"\"\\\"The order was delayed and only came in bits with two or three days between each part arriving. Within one week of use the gate open\\\\\\\/close arm failed. After repeatedly trying to talk to someone about claiming a replacement I gave up and bought another make of gate open\\\\\\\/closer\\\"\""”

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“Product works great. Some things seemed a little vague in the directions so was a little hard to install. The remotes don't have the distance I was expecting. I think the exit wand or other options should be included in the purchase not an extra as I now have to order that seperate”

Helpful Report

“Had no problems assembling and installing,just have to watch that black ring by motor operates limit switches,so when motor is not in tube the limitswitches do not work”

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“Purchased a dual gate opener .solar panel was busted, never got a new one , had to purchase another , had it professionally installed, ran approximately 3 weeks , tryed contacing customer service , which was a absolute joke, a bunch of kids thats couldnt tell u what day it was, and technical support was even worst, finally after a month , we gave up, and purchased a lift master, and havent had one issue in a year, so im 1500.00 out on your worthless system i ended up throwing away, me and our installer wouldnt recommend anything you sell ,”

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“Very good. Everybody likes, how it looks”

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“The Canadian site says free shipping on everything. After my purchase I was contacted and told it would be an additional $25 for shipping. A agreed because I couldn't get it elsewhere. I was charged $25 in US funds. I complained twice and the company doesn't care. I won't buy from them again, and hope others see that they have false advertising.”

Helpful Report

Hello, Thank you for your feedback. We are really sorry for the inconvenience you had with your transaction. Please let us know how we can resolve this issue and turn your experience into a positive one . Email us at sales@alekoproducts.com for this issue to be resolved. Thank you

“Product failed after one month of use.”

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“Door handles are ok. One already broke and I don't know how to get a replacement.”

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“My Sliding Gate now works much better after I replaced the operator from an AC 1400 to an AC 2800. I had a few questions and called in but the reps. were impatient and seemed not to have a clue and hung up on me ; twice ,after asking me to hold on for an awfully long time so that they can study the manual. Yet I am still giving very good knowing that the product is great and that the reps. are only employees who will get their comeuppance if they continue to treat loyal customers so unprofessionally. Thank You Aleko!”

Helpful Report

“Aleko sent and charged for 4 units versus 2 ordered. Attempts to contact customer service and resolve were unsuccessful.”

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ALEKO is rated 3.9 based on 3,324 reviews