ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,324 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,324 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ALEKO 5 star review on 16th December 2025

188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was missing mounting brackets, said brackets was shipped but still have not received it. Ask for return but will have to pay for shipping.”

Helpful Report

Hello, Thank you for your feedback. We are really sorry for the inconvenience you had with your transaction. Please let us know how we can resolve this issue and turn your experience into a positive one . We want to make sure we can get this issues resolved. Please email us with your order details and description of the issue so that we can actually get this resolved. We can definitely send you the needed parts so that you can install your awnings. Thank you

“Communication was terrible. They failed to provide prompt service or any service. They failed to return calls. We finally had to purchase a replacement part from them on our own and pay for it ourselves. It's been 1 year, and to date we have not been reimbursed or contacted. I would not recommend this product or this company. Terry C. Illinois”

Helpful Report

“Excellent!!!”

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“The color of awnings desapered in about 10 months”

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“the gate is nice, BUT when I called customer service with an issue about the hinge the guy really could give a shit less. And I still have not seen the plastic fill buttons for the holes in the posts.”

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“Aleko had provided me with affordable products and awesome solutions!”

Helpful Report

“Piping for canopy was a different diameter than that provided for the awning skirt. The smaller size does not work. There was not enough of the larger size to use on both. Both skirt and awning are severely faded after approximately 30 days.”

Helpful Report

“Product didn't work. Replacement PCB was quoted at 6 month lead time. Not even sure if PCB was the issue as manuals were in Chinese and different in the box than what was online/tech support. General lack of response, transparency, and customer service. Resulted in many hours of installation, troubleshooting, only to return the product and pay $50+ for shipping costs. What a waste of time and money.”

Helpful Report

“I bought this product as my former Aleko was destroyed by wind...these are made in China and they are not strong enough to deal with much wind”

Helpful Report

“I was happy to be able to contact Aleko directly and purchase parts to repair/replace for my gate opener. I wished the gate opening mechanism was just a bit more durable. But, happy overall.”

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“I ordered a replacement control board for my 5 year old gate opener. Worked great. Fast shipping. Great customer service. Second opener I have owned and will have another in the future. Thanks.”

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“I tried ordering a bed you had through amazon they cancelled the order because they had none left in stock. You still do not have the bed I want in stock. I have been waiting and waiting and waiting for it. It is the leopard heated pet bed for around $27.00. Why put it on amazon and not have any to ship out??”

Helpful Report

Hello, Thank you for your feedback. We are really sorry for the inconvenience you had with your transaction. Please let us know how we can resolve this issue and turn your experience into a positive one . We want to make sure we can get this issues resolved. Please email us with your order details and description of the issue so that we can actually get this resolved. I will check the inventory and double check for this specific product Thank you

“I purchased a really nice awning for an exterior doorway to match my shutters. It was a perfect burgundy match. After only several months, the fabric began to fade and is now a light pink. I brought it to your attention and you were kind enough to send a replacement. Problem is, of course, the same. The fabric doesn't last and it looks terrible. I was going to purchase a matching awning for our deck sliding door but not if it's going to fade like this. Sorry. Not happy.”

Helpful Report

“great product.. great price”

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“Perfect privacy screen for my fence it looked so good my neighbour ordered two of them.”

Helpful Report

“Ordered wrong lroduct after recieving help. Returned it for exchange for one that fit my sander. Never recieved correct product. Called and tgey reshipped incorrect product. Called and have still not recieved correct product!”

Helpful Report

Hello, Thank you for your feedback. We are really sorry for the inconvenience you had with your transaction. Please let us know how we can resolve this issue and turn your experience into a positive one . We want to make sure we can get this issues resolved. Please email us with your order details and description of the issue so that we can actually get this resolved and you will receive your product . Email us at : sales@alekoproducts.com Thank you

“Good product”

Helpful Report

“The 16'-0" awning I ordered came with damaged parts, which you replaced that makes me happy. BUT the instructions for assembling the awning were VERY difficult to follow. My son and I have yet to complete the assembly, some parts did not fit well together due to over-welds. I hope the unit works for Spring of 2018.”