ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,324 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,324 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ALEKO 5 star review on 16th December 2025

188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Crap and crap customer service! Considering the way you treated me I am amazed you are asking for a review. Wow you guys have some nerve!!!”

Helpful Report

Hello, Thank you for your feedback. We are really sorry for the inconvenience you had with your transaction. Please let us know how we can resolve this issue and turn your experience into a positive one . We want to make sure we can get this issues resolved. Please email us with your order details and description of the issue so that we can actually get this resolved. Thank you

“The best Part was availability”

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“I love my awning and it was very easy to install. However it has greatly faded in the last year.”

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“Aleko products are high quality products, it is better than buy in some other web sites”

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“Installation instructions are inadequate, particularly the wiring diagrams. Also the magnets are difficult.”

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“Ive had this product for a couple of years and had no problems im more than satisfied and would and have told friends of this product”

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“Used motor for first time and the awning all moved to the left and it broke. It worked fine when using the hand crank. Have not received any help from customer service on getting thing s resent to us or guidance for install. Awful experience”

Helpful Report

Hello, Thank you for your feedback. We are really sorry for the inconvenience you had with your transaction. Please let us know how we can resolve this issue and turn your experience into a positive one . Send us email with your order details and needed part for replacement so that we can resolve this issue Email is :sales@alekoproducts.com Thank you

“i seem to go through a gate opener evert 9 months, this product sucks, customer service even worse”

Helpful Report

Hello, Thank you for your feedback. We are really sorry for the inconvenience you had with your transaction. Please let us know how we can resolve this issue and turn your experience into a positive one . Send us email with your order details and needed part for replacement so that we can resolve this issue Email is :sales@alekoproducts.com Thank you

“Been waiting for our umbrella since February. Still on back order as far as I know. We were sent an offset umbrella instead of what we ordered. It was in a torn up box with a bunch of parts missing. It was up to us to dispose of it. Check in with Michael in Customer Service ever month or so to see if our umbrella is in. Have 2 retractable awnings, a sail shade and a rectangle shade that we haven't use yet. Want to put up the "matching" set once the umbrella arrives.”

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“Aleko producks suck”

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“Products don't work and there is not costumer support. I give this product a zero.”

Helpful Report

Hello, Thank you for your feedback. We are really sorry for the inconvenience you had with your transaction. Please let us know how we can resolve this issue and turn your experience into a positive one . Send us email with your order details and needed part for replacement so that we can resolve this issue Email is :sales@alekoproducts.com Thank you

“"No customer support. Stupid people. Dishonest Fraudsters”

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“a lot of problems with multiply orders of the gate openers. You have replaced them numerous times but unfortunately now they are not covered by warranty. I have switched to purchasing a different brand.”

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“I have been trying to get a replacement gate that is rusting and I started this process back in October of last year and still no replacement gate!!!! They lost it and someone is working on it but really how long does it take!”

Helpful Report

Hello, Thank you for your feedback. We are really sorry for the inconvenience you had with your transaction. Please let us know how we can resolve this issue and turn your experience into a positive one . Send us email with your order details and needed part for replacement so that we can resolve this issue Email is :sales@alekoproducts.com Thank you

“Powder coat finish did not prevent rusting. Company did not stand behind product.”

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“Broke down twice, very poor product.”

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“Muy funcional”

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“Muy contento muy buen producto”

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“i could never get them to work”

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Hello, Thank you for your feedback. We would like to ask if how we can resolve this issue. Please let us know so that we can turn your negative experience into a positive. Awaiting for your reply

“Coiled usb cable connector of very poor quality. Broke the same day and all others within 2 weeks. Worst quality USB cables I ever owned.”

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ALEKO is rated 3.9 based on 3,324 reviews