ALEKO Reviews

3.9 Rating 3,336 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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194

Anonymous

Anonymous // 01/01/2019

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“Love the structure of this pergola very sturdy but very unsatisfied with the colour of the canopy. It said white and arrived off white and yellowish.”

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“advertised in canadian funds , billed in usd , advertised free shipping wanted to charge 30.00 for shipping.”

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“"\"\\\"The order was delayed and only came in bits with two or three days between each part arriving. Within one week of use the gate open\\\\\\\/close arm failed. After repeatedly trying to talk to someone about claiming a replacement I gave up and bought another make of gate open\\\\\\\/closer\\\"\""”

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“Product works great. Some things seemed a little vague in the directions so was a little hard to install. The remotes don't have the distance I was expecting. I think the exit wand or other options should be included in the purchase not an extra as I now have to order that seperate”

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“Had no problems assembling and installing,just have to watch that black ring by motor operates limit switches,so when motor is not in tube the limitswitches do not work”

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“Purchased a dual gate opener .solar panel was busted, never got a new one , had to purchase another , had it professionally installed, ran approximately 3 weeks , tryed contacing customer service , which was a absolute joke, a bunch of kids thats couldnt tell u what day it was, and technical support was even worst, finally after a month , we gave up, and purchased a lift master, and havent had one issue in a year, so im 1500.00 out on your worthless system i ended up throwing away, me and our installer wouldnt recommend anything you sell ,”

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“Very good. Everybody likes, how it looks”

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“The Canadian site says free shipping on everything. After my purchase I was contacted and told it would be an additional $25 for shipping. A agreed because I couldn't get it elsewhere. I was charged $25 in US funds. I complained twice and the company doesn't care. I won't buy from them again, and hope others see that they have false advertising.”

Helpful Report

Hello, Thank you for your feedback. We are really sorry for the inconvenience you had with your transaction. Please let us know how we can resolve this issue and turn your experience into a positive one . Email us at sales@alekoproducts.com for this issue to be resolved. Thank you

“Product failed after one month of use.”

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“Door handles are ok. One already broke and I don't know how to get a replacement.”

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“My Sliding Gate now works much better after I replaced the operator from an AC 1400 to an AC 2800. I had a few questions and called in but the reps. were impatient and seemed not to have a clue and hung up on me ; twice ,after asking me to hold on for an awfully long time so that they can study the manual. Yet I am still giving very good knowing that the product is great and that the reps. are only employees who will get their comeuppance if they continue to treat loyal customers so unprofessionally. Thank You Aleko!”

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“Aleko sent and charged for 4 units versus 2 ordered. Attempts to contact customer service and resolve were unsuccessful.”

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“Product is great for the $$. Range on the remotes could be better.”

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“It has been working very well without any issue since the installation.”

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“Love the shade. Staff helpful but long wait for answer”

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“Very little to no support no return calls when you leave a message”

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“Simple to use and to operate”

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“Ordered a double driveway gate and it is absolutely beautiful. Much more substantial than I imagined. I would have given 5 stars but there was a delivery snafu with Redway Trucking. True the problem wasn't with Aleko with the exception that they chose the shipper. I'd purchase from Aleko again and again. Highly recommended.”

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“I am please with the quality and price However, I am looking for one that is portable. Can be charged and use without outlet”

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“Have had the gate installed for just over a year now. Looks great and have had no issues. Great gate for the price.”

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ALEKO is rated 3.9 based on 3,336 reviews