Name: Amazon UK
Rating: 4.66

“Very good service Excellent”

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Posted 5 years ago

“Absolut amazing.”

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Posted 5 years ago

“Refunds sent a month old laptop back as it was fulity and yet I have to wait 2 weeks for my money when need laptop now for daughter GCSE and they don't care”

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Posted 5 years ago

“I contacted the customer service department because my account was locked and i explained my situation and they were to get back to me with 24-48 hours. It has been for 4days and I have not heard nothing. I had explained that I recently moved from toronto, canada to birmingham, UK study for 2 two years. However, my credit cards were declined because my postal code had changed. I contacted the credit card company and resolved the issue. But my amazon accounts were never unlocked. I will never purchase anything from amazon again. Worst customer service I have ever experienced I had even emailed and provided documents to prove my identity. I was relying on this site to get most my essential delivered to me while I was quarantining here this is was extremely disheartening.”

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Posted 5 years ago

“Awful customer service, lost orders, delivers that don't happen.”

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Posted 5 years ago

“I was meant to receive a delivery today(15/09/2020), i live in a flat, the delivery driver rang the bell and more or less ordered us to come downstair to get the delivery saying it was very heavy, i went downstair to get the delivery and i don’t mind going downstair, when i went to get the delivery, i had three deliveries 1.baby wipes(not even heavy or big as he discribed) 2. wax(not even palm size and 3. wax strip(again not even palm size). he handed me the biggest of all baby wipes then i told him to put the rest two on top and asked his name, he straight away refused to give him name, made racist comment saying you are asian and all that and snatched the delivery that was in my hand saying you are complaining why should i give you saying i will call the police, at that point even the neighbour was shocked as she saw what was has happened from the beginning and she said she only asked you for your name, he started threatening and left also took the packages, when i look at my amazon order said it was cancelled by me which was not cancelled by me, i tried to make a complaint through live chat as it was impossible to get to customer service through phone call, and even the chat all they did was transferred from one person to another, i told them i do not want that person come and deliver again as we have elder and children living with me, they can’t even do that. they just did nothing i asked for chat reference, they did not even give me one. nothing, i am scared of that man harming my child and family if he ever does the same. and i got nowhere with the complaint. if there was any lower rating i would have given the lower rating than the one star.”

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Posted 5 years ago

“AMAZON UK IS NOT RELIABLE SELLS MANY COPIES”

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Posted 5 years ago

“Bought Smart Watch. Incredibly swift service, sensible packaging & fair price. Delivered in less than 24 hours!”

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Posted 5 years ago

“Es una de las mejores aplicaciones o paginas para adquirir productos, es muy seguro y los productos llegan tal cal se los pide. Tiene un precio accesible de envío y de producto. Quede fascinada con la pagina !!1”

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Posted 5 years ago

“Me encanta la calidad de servicio, y sobre todo la seguridad de entrega de los productos, es una empresa segura y facil de adquirir sus productos”

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Posted 5 years ago

“I was looking for shoes and I found them I am thankful.”

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Posted 5 years ago

“Great service, fast delivery”

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Posted 5 years ago

“Fast delivery, great service”

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Posted 5 years ago

“Great product range and simple to use”

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Posted 5 years ago

“Promised a delivery time, but emailed me on day of orginal delivery time to put back another 3 days, then email me to say they have split the deliveries to gurantee that date? forgetting they should of delivered it already, rang customer services, apologised, tried to say they had tried to deliver but i wasnt in, cut him off before he could finish as i have been at home all week and tracking shows no such attempt, then offers £5 and apologises because that the maximum he can offer, then speaks to a manger, alledgedly, says the systems went down all day at despacth centre, even though i had deliveries on the days this catastrophic failure was meant to have happened, then tells me he will put £10 credit in my account because that is the max he can offer!? what? wait, they upped the max in the last 5 minutes? i felt insulted and asked for somebody who deals with complaints or for someone to ring me regarding the issue, goes away, comes back and says he will send an email with complaint form etc...what was sent was a customer feedback form....absolute joke, i have raised an odr amd will fill every feedback form i can find, at no point this week was i informed of any changes or failures but they think thats fine, i am just one person after all.... just lies and scripted reponses”

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Posted 5 years ago

“Promised a delivery time, but emailed me on day of orginal delivery time to put back another 3 days, then email me to say they have split the deliveries to gurantee that date? forgetting they should of delivered it already, rang customer services, apologised, tried to say they had tried to deliver but i wasnt in, cut him off before he could finish as i have been at home all week and tracking shows no such attempt, then offers £5 and apologises because that the maximum he can offer, then speaks to a manger, alledgedly, says the systems went down all day at despacth centre, even though i had deliveries on the days this catastrophic failure was meant to have happened, then tells me he will put £10 credit in my account because that is the max he can offer!? what? wait, they upped the max in the last 5 minutes? i felt insulted and asked for somebody who deals with complaints or for someone to ring me regarding the issue, goes away, comes back and says he will send an email with complaint form etc...what was sent was a customer feedback form....absolute joke, i have raised an odr amd will fill every feedback form i can find, at no point this week was i informed of any changes or failures but they think thats fine, i am just one person after all.... just lies and scripted responses”

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Posted 5 years ago

“Great products great prices and a great delivery service”

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Posted 5 years ago

“Usually Amazon is a convenient and good platform, but when things go wrong it is really miserable. I am now considering not making any new purchases. Long story short: I have made a return of 6 items via Royal Mail and I have a receipt for 1.2 kg parcel. Amazon claims they receive only 2 of these items (although they weigh only 450 grams!) and now they want to charge me for these 4 missing items! What is worse, I have received this news only 1 month after I made my return! I had to have many chats with agents, which are not helpful and I get useless emails. Another instance: My return to Hermes took more than 3 weeks to arrive to Amazon. And I have spent many hours in chats once again! All of this takes so much time! Amazon sometimes leaves parcels right at my door on the busy street, so they can get stolen. Reviews on Amazon are frequently fake. It is often so hard to find quality goods via search there. Due to these and other issues, I am considering to be very careful with any new purchases off Amazon.”

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Posted 5 years ago

“Straight forward, cost effective, fast & efficient brilliant service Thank you”

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Amazon UK Reviews