Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection of items to chose from. Very wide range of prices to suit everyone’s pocket. The delivery was so efficient next day, as promised. I was able to track the driver’s progress, so I knew the minute he would arrive. The baking scales I ordered are a small miracle. In perfect working order. I know if they were not, I would have no trouble returning them and getting a refund. Happily... there is no need for this. I’m delighted with my purchase and the service.”

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Posted 5 years ago

“Amazon delivery driver just literally threw my partners parcel through a window at our house rather than ring the door bell or knock on the door He is lucky he drove off before I got outside”

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Posted 5 years ago

“Great prices speedy delivery friendly drivers and no hassle when returning goods”

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Posted 5 years ago

“It’s so easy to find what you want and they usually have the cheapest price”

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Posted 5 years ago

“Always on time never had a problem plus always giving more people work”

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Posted 5 years ago

“Great product”

Amazon UK 4 star review on 19th October 2020

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Posted 5 years ago

“Super product very pleased just what wanted”

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Posted 5 years ago

“I am not a UK citizen but my prefered online market is Amazon.co.uk. A big choice of products and fast shipping.”

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Posted 5 years ago

“Excellent service”

Amazon UK 5 star review on 14th October 2020

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Posted 5 years ago

“Great shopping experience 1st class service”

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Posted 5 years ago

“By far the worst customer service I have ever experienced, won’t answer emails and make up excuses on their live chat as to why they cannot answer your question or resolve your issues, very poor from such a large supposedly reputable company”

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Posted 5 years ago

“Quick delivery Everything what you need online”

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Posted 5 years ago

“I always find what im looking for at Amazon. I have found the products have come packaged and delivered on or before the date stated. I highly recommend Amazon to anyone.”

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Posted 5 years ago

“web site always work, delivery is prompt, no issues about returns”

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Posted 5 years ago

“Always feel protected when making a purchase - as an online shopping company it’s good to know you’re supported if there are ever issues.”

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Posted 5 years ago

“Delivery and service was spot on! Can’t fault it Thank You Very Much !”

Amazon UK 5 star review on 7th October 2020

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Posted 5 years ago

“Always get my stuff when ordered professionally”

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Posted 5 years ago

“Wonderful service Still on time”

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Posted 5 years ago

“Always delivered on time or early in perfect condition”

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Posted 5 years ago

“Wonderful company”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,438 reviews