Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

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“I use Amazon all the time. Whatever I need I can type it in and within seconds I have a massive selection to pick from and also variations I would never have thought of. If you don’t know where to look for something look on Amazon.”

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Posted 5 years ago

“Everyone love Amazon... it’s a life saver!”

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Posted 5 years ago

“Excellent customer service on recieving my product, good value for money on get five face masks for 8.99 , Quick and easy delivery.”

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Posted 5 years ago

“Prompt service, good prices, but almost* impossible to contact when things go wrong, thus one loses money sometimes in Amazon Prime transactions that have failed. *Once I got a voice to speak to / twenty times I have lost £10 - 50 on transactions which went wrong.”

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Posted 5 years ago

“I have had to return almost everything I have bought recently. Before I buy, I read the customer reviews, but they are so badly written and phrased they have obviously been written by the sellers. t would be of great assistance to customers if the 'Country of manufacture' were listed. I cannot find any way to contact Amazon, so much so I'm considering ditching them completely.”

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Posted 5 years ago

“I order quite a lot from Amazon and 99% of the time they are the joint cheapest retailer. However in the lead up to busy periods, a few items haven’t arrived or have been marked as delivered, with an attached photo to an address other than mine or simply not delivered at all. This may well be the courier of course, but it’s still a little annoying. On the plus side, Amazon are always happy to send a replacement item, but this leads to a delay which makes having Amazon prime a little pointless.”

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Posted 5 years ago

“Amazon what a disgrace. I ordered the ring doorbell which was supposed to be delivered on weds 2nd december. Your tracking showed it was handed to me. It wasn’t and I told you that on weds, you wouldn’t believe me though and wouldn’t let me complain until two days later. Well there is now a 9 week lead time on this item which means it won’t be dlievered til 1st feb 2021! When I was chatting to the person the other day they said you’d send out ASAP. What a lie. Looks like I will be out of pocket for over two months because your courier clearly decided not to deliver my order. I can’t even speak to a person! Instead an automated chat bot. Terrible service.”

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Posted 5 years ago

“Amazon what a disgrace. I ordered the ring doorbell which was supposed to be delivered on weds 2nd December. Your tracking showed it was handed to me. It wasn’t and I told you that on weds, you wouldn’t believe me though and wouldn’t let me complain until two days later. Well there is now a 9 week lead time on this item which means it won’t be dlievered til 1st feb 2021! When I was chatting to the person the other day they said you’d send out ASAP. What a lie. Looks like I will be out of pocket for over two months because your courier clearly decided not to deliver my order. I can’t even speak to a person! Instead an automated chat bot. Terrible service.”

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Posted 5 years ago

“Really happy with Amazon. Over the years only one bad delivery and even with that you an Amazon voucher.”

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Posted 5 years ago

“Amazon has a great choice of items to chose from depending on what your after. With many items offering free delivery.”

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Posted 5 years ago

“I use Amazon at least 6 times per month and think they’re amazing. A huge variety of items, never any issues and the drivers who deliver are great”

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Posted 5 years ago

“WOULD BE LUCKY TO GIVE THEM 0 STARS BUT HERE IS NO OPTION. THE CUSTOMER SERVICE IS DISASTER, THEY NOT APPRECIATE YOUR TIME. THEY VERY IGNORANT AND NOT LISTENING TO THE QUESTIONS REGARDING TERRIBLE AND VERY IGNORANT CUSTOMER SERVICE THEY PROMISED ME AS A COMPLIMENTARY £7.99 AND MONTH FOR FREE AMAZON PRIME TO GIVE THE OTHER TRY TO GET ME BACK AGAIN AS A SATISFIED CUSTOMER AND IN THE END THEY CANCEL MY PRIME MEMBERSHIP BY MISTAKE. TRIED TO CONTACT THEM BY CHAT, TO RESOLVE THE ISSUE, BUT THEY PUT ME AROUND DEPARTMENTS WITHOUT NO REASON. FINALY I REACH THE COMPLAINT DEPARTMENT BUT THEY REFUSED TO TAKE THE COMPLAINT REGARDING THIS METTER. WASTE AROUND HALF DAY ON THIS ISSUE BUT NOTHING HAS BEEN RESOLVED”

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Posted 5 years ago

“Received next day well packaged. The product was as per the description.”

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Posted 5 years ago

“Efficient and quick delivery”

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Posted 5 years ago

“Worst company I have ever dealt with, Have tried for several months to list my products, extremely poor response from support with absolute no want to resolve the issues. Funnily enough they've have had no trouble taking £30 out of my bank account every month even though I cant list a single product!”

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Posted 5 years ago

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Posted 5 years ago

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Posted 5 years ago

“I will tell you what went wrong, I had my damn phone stolen and i told them idiots this and to disable the otp i have to accept a verification from my phone that i do not have, now i can not get in my account, i am fuming”

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Posted 5 years ago

“A amazon oferece um serviço maravilhoso. Um problema enfrentado, que foi resolvido nessa pandemia, era a questão dos atrasos nas entregas. Mas, agora, a qualidade dos produtos e da entrega estão excepcionais!”

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Posted 5 years ago

“My go to place for all my purchases.”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,438 reviews