Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

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Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always keep you informed . I have used the return service and that was excellent. For me it’s always a pleasure ordering from Amazon”

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Posted 5 years ago

“Great service, with delivery within days 👍”

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Posted 5 years ago

“Another not very favourable update I am afraid. I am now informed that I should expect delivery of my purchase on Wednesday the 23rd Dec. Exactly 10 days after the order was placed using AMAZON PRIME and a whole 3 weeks after the original order was placed... I wonder if Amazon have selected this date purposely knowing that by the time I work out that it wont arrive before Christmas, it will be too late for me to do anything about it? Or perhaps they have delayed my shipment because of the complaints I have submitted? Seems petty but at the moment I feel that anything is possible. I will of course update on Wednesday (if not before) when I do or dont get my delivery.”

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Posted 5 years ago

“Just as an update from the previous review I submitted yesterday. I have FINALLY heard back from the complaints team... A refund for 1 of the items was issued, only 10 days after the item was 'lost' but I wont get the refund for another 5 - 7 days.... AND I have been offered a £20 voucher for an Amazon product.... I couldn't contain my excitement *sense the sarcasm* There has been no mention of the other refunds I was waiting for. There has been no mention of the item that I currently have on order and when it might actually arrive (already a day late now). There was no mention of what has actually caused the FOUR items I have ordered to be delayed and how the might resolve the issue.. I cannot warn people enough. DO NOT ORDER Expensive items from AMAZON and DO NOT waste your money on AMAZON PRIME. This is 4 x £300/£400 items that have now been on order with AMAZON PRIME Since the 2nd Dec and I have not received a single one. Excuses are - 'lost item', 'out of stock (despite the customer service team saying there was 2 in stock) and 'computer glitch'. I am really intrigued to see what the next excuse will be.... I will update on here :)”

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Posted 5 years ago

“I just wanted to update on my previous review submitted just 30 mins ago. I have since been back on the Amazon Website and the items that I were told were out of stock are showing '10 in stock' What a joke. Is that 10 other customers that are going to pay over £1000 for items that aren't received.”

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Posted 5 years ago

“Shocking service. Really appalling. DO NOT TRUST THEM WITH EXPENSIVE PURCHASES OR CHRISTMAS GIFTS!! Amazon Prime is a con. Do not waste your money. I ordered an item on PRIME delivery on the 2nd Dec. When it didn't arrive on next day, being a patient person, I did not panic, i understand that these things can happen. It was not until the 10th Dec that I was told the order 'had been lost'. I contacted Amazon and was assured that a replacement would be sent the following day. This item did not arrive. I contacted Amazon and was told that the replacement was 'out of stock' but they will happily cancel my order so i can purchase a new product. I panicked and did not want the order cancelling (Expensive Christmas present) instead I asked that a suitable replacement was found. No such luck. The lady I spoke to could not offer a suitable replacement because the item was purchased on black Friday and given that this was a week later, the deals no longer existed. My order was cancelled and I was offered a £15 credit. woo hoo. In a panic i purchased a product that was substandard to the one I wanted but cancel the order within 5 mins. I then found a suitable replacement at a price that was £100 more then I originally paid. Again, i made the purchase on Amazon Prime. The delivery should have been with me today. Low and behold, no surprises here, the delivery has not arrived. (14 days later!) I even checked on the order at 10am and was informed that it was out for delivery (despite the online system saying it hadn't been dispatched). At 4pm, i decided to check again, the online system still says it hasn't been dispatched so I spoke to a new member of the team. I have now been told that due to a computer glitch, my order has not been dispatched. The manager I spoke to told me there was nothing he could do about it (this is an item sold by Amazon by the way, not an independant seller). I was offered £5 for my trouble. Here is a list of the colleagues I spoke to and the misleading information that I received from each. Amazon, if you are reading this, I have copies of the chats in case the below seems a bit too far fetched. :) Colleague 1 (name is protected as I know this is not a personal issue) Specifically told me that there were 2 replacement items in stock and I would have delivery the next day. Clearly not true. Colleague 2 Assured me that a replacement would be with me the following day (this is when then second delivery did not arrive) She also told me that I would be issued with a refund would be issued for my first purchase. Still not received my refund or my goods. Colleague 3 Told me that he could get a member of the complaints team to call me.... And that a refund would be with me immediately. No one called and no refund issued. Colleague 4 logged in to the chat, read my question and logged out Colleague 5 logged into the chat, read my question and logged out Colleague 6 Offered me £5 and then told me that she could not request that a manager called me. It isn't possible apparently. Colleague 8 (a Manager) Told me that he cannot say my order will even be with me in the next 2 days. As I am sure you can imagine. I have tried to email a complaint in. TRIED. When I first sent an email, it got bounced back due to it being 'too large'. It was just a written email. Email 2 - i moved the written email to a Zipped word document - Bounced back. File still too big. Email 3 - Now containing a Zipped PDF made it through but the team couldn't speak to me because they didn't recognise my email address. Email 4 and 5 sent from the only other 2 email addresses I have ever possessed. No response. To sum up this incredibly shocking service and the parts that I would want people to know before trusting Amazon with any money. 1 - I am now over £1000 out of pocket because I have purchased the same item 3 times and not received any of the items or a refund. 2 - Amazon Prime means nothing. The original order was placed on the 2nd Dec. It is now the 16th Dec 3 - the customer service team are simply there to listen to complaints and do actually have the ability to make any changes. 4 - apparently a £5 credit on an account is an acceptable way of resolving any issue. 5 - the complaints process has been made purposely hard to access to ensure people give up before a complaint it logged. I have informed the Manager that I spoke to that I will be writing this review and his response was: 'we welcome your feedback' Anyone sense the sarcasm? I will update this review tomorrow morning and then every half a day thereafter to keep you all informed of my progress. Watch this space and wish me luck.”

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Posted 5 years ago

“Very please with Service. Always prompt and secure.”

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Posted 5 years ago

“For some reason the service is getting worse day by day. A really unpleasant experience more than twice now. I hope strong and efficient competition will rise because it is no longer sustainable. The third party responsibility they claim is utterly disappointing !”

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Posted 5 years ago

“Just been so easy getting everything for Christmas.”

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Posted 5 years ago

“I use Amazon all the time. Whatever I need I can type it in and within seconds I have a massive selection to pick from and also variations I would never have thought of. If you don’t know where to look for something look on Amazon.”

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Posted 5 years ago

“Everyone love Amazon... it’s a life saver!”

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Posted 5 years ago

“Excellent customer service on recieving my product, good value for money on get five face masks for 8.99 , Quick and easy delivery.”

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Posted 5 years ago

“Prompt service, good prices, but almost* impossible to contact when things go wrong, thus one loses money sometimes in Amazon Prime transactions that have failed. *Once I got a voice to speak to / twenty times I have lost £10 - 50 on transactions which went wrong.”

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Posted 5 years ago

“I have had to return almost everything I have bought recently. Before I buy, I read the customer reviews, but they are so badly written and phrased they have obviously been written by the sellers. t would be of great assistance to customers if the 'Country of manufacture' were listed. I cannot find any way to contact Amazon, so much so I'm considering ditching them completely.”

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Posted 5 years ago

“I order quite a lot from Amazon and 99% of the time they are the joint cheapest retailer. However in the lead up to busy periods, a few items haven’t arrived or have been marked as delivered, with an attached photo to an address other than mine or simply not delivered at all. This may well be the courier of course, but it’s still a little annoying. On the plus side, Amazon are always happy to send a replacement item, but this leads to a delay which makes having Amazon prime a little pointless.”

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Posted 5 years ago

“Amazon what a disgrace. I ordered the ring doorbell which was supposed to be delivered on weds 2nd december. Your tracking showed it was handed to me. It wasn’t and I told you that on weds, you wouldn’t believe me though and wouldn’t let me complain until two days later. Well there is now a 9 week lead time on this item which means it won’t be dlievered til 1st feb 2021! When I was chatting to the person the other day they said you’d send out ASAP. What a lie. Looks like I will be out of pocket for over two months because your courier clearly decided not to deliver my order. I can’t even speak to a person! Instead an automated chat bot. Terrible service.”

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Posted 5 years ago

“Amazon what a disgrace. I ordered the ring doorbell which was supposed to be delivered on weds 2nd December. Your tracking showed it was handed to me. It wasn’t and I told you that on weds, you wouldn’t believe me though and wouldn’t let me complain until two days later. Well there is now a 9 week lead time on this item which means it won’t be dlievered til 1st feb 2021! When I was chatting to the person the other day they said you’d send out ASAP. What a lie. Looks like I will be out of pocket for over two months because your courier clearly decided not to deliver my order. I can’t even speak to a person! Instead an automated chat bot. Terrible service.”

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Posted 5 years ago

“Really happy with Amazon. Over the years only one bad delivery and even with that you an Amazon voucher.”

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Posted 5 years ago

“Amazon has a great choice of items to chose from depending on what your after. With many items offering free delivery.”

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Posted 5 years ago

“I use Amazon at least 6 times per month and think they’re amazing. A huge variety of items, never any issues and the drivers who deliver are great”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,447 reviews