Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top chopping her been and free iman have gotten yes.”

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Posted 4 years ago

“very nice and very amazing”

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Posted 4 years ago

“Great fitness watch”

Amazon UK 5 star review on 26th December 2020

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Posted 4 years ago

“Entrega super rápida. Produtos de qualidade. Preços mais que acessíveis e facilidades para pagamento. Super recomendo!!!”

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Posted 4 years ago

“Great service.great fitness tracker”

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Posted 4 years ago

“Really good device my fitness tracker. Easy set up even for a novice in technology”

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Posted 4 years ago

“Very happy with the new fitness tracker. My husband and son already have one each and now I've got one too!”

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Posted 4 years ago

“Very happy with the fitness tracker. My husband ans son already gave one each and think they are great. So I have got one too!”

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Posted 4 years ago

“Terrible delivery, down for 1430-1630never arrived. Rescheduled for up to 10pm yet driver per Amazon tracker passed within 0.5miles my address twice before heading off elsewhere. Rechecked at 2000hrs driver been sat at costa coffee for 1.5hrs. 2100hrs still no delivery. Called customer service who although polute couldnt or wouldnt help resolve when delivery would take place. No contact with driver available no map tracker update available per service representative. Thoroughly dissatisfied at the professionalism of this company. As a courier man myself you dont send a driver with hundreds of pounds worth of parcels out and have no way of contacting them. Pathetic excuses”

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Posted 4 years ago

“wouldn't be bad if I could set up account you are a nightmare set up new email address always will never accept my emails or passwords do you want custom am I on some bad list I would be buying a lot from you I'm leavi g my usual address which is real and mine you can come to my home and see my emails yes it is being used by me”

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Posted 4 years ago

“Had a meberry tablet bought for me And find it excellent Give it 5*”

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Posted 4 years ago

“Always keep you informed . I have used the return service and that was excellent. For me it’s always a pleasure ordering from Amazon”

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Posted 5 years ago

“Great service, with delivery within days 👍”

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Posted 5 years ago

“Another not very favourable update I am afraid. I am now informed that I should expect delivery of my purchase on Wednesday the 23rd Dec. Exactly 10 days after the order was placed using AMAZON PRIME and a whole 3 weeks after the original order was placed... I wonder if Amazon have selected this date purposely knowing that by the time I work out that it wont arrive before Christmas, it will be too late for me to do anything about it? Or perhaps they have delayed my shipment because of the complaints I have submitted? Seems petty but at the moment I feel that anything is possible. I will of course update on Wednesday (if not before) when I do or dont get my delivery.”

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Posted 5 years ago

“Just as an update from the previous review I submitted yesterday. I have FINALLY heard back from the complaints team... A refund for 1 of the items was issued, only 10 days after the item was 'lost' but I wont get the refund for another 5 - 7 days.... AND I have been offered a £20 voucher for an Amazon product.... I couldn't contain my excitement *sense the sarcasm* There has been no mention of the other refunds I was waiting for. There has been no mention of the item that I currently have on order and when it might actually arrive (already a day late now). There was no mention of what has actually caused the FOUR items I have ordered to be delayed and how the might resolve the issue.. I cannot warn people enough. DO NOT ORDER Expensive items from AMAZON and DO NOT waste your money on AMAZON PRIME. This is 4 x £300/£400 items that have now been on order with AMAZON PRIME Since the 2nd Dec and I have not received a single one. Excuses are - 'lost item', 'out of stock (despite the customer service team saying there was 2 in stock) and 'computer glitch'. I am really intrigued to see what the next excuse will be.... I will update on here :)”

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Posted 5 years ago

“I just wanted to update on my previous review submitted just 30 mins ago. I have since been back on the Amazon Website and the items that I were told were out of stock are showing '10 in stock' What a joke. Is that 10 other customers that are going to pay over £1000 for items that aren't received.”

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Posted 5 years ago

“Shocking service. Really appalling. DO NOT TRUST THEM WITH EXPENSIVE PURCHASES OR CHRISTMAS GIFTS!! Amazon Prime is a con. Do not waste your money. I ordered an item on PRIME delivery on the 2nd Dec. When it didn't arrive on next day, being a patient person, I did not panic, i understand that these things can happen. It was not until the 10th Dec that I was told the order 'had been lost'. I contacted Amazon and was assured that a replacement would be sent the following day. This item did not arrive. I contacted Amazon and was told that the replacement was 'out of stock' but they will happily cancel my order so i can purchase a new product. I panicked and did not want the order cancelling (Expensive Christmas present) instead I asked that a suitable replacement was found. No such luck. The lady I spoke to could not offer a suitable replacement because the item was purchased on black Friday and given that this was a week later, the deals no longer existed. My order was cancelled and I was offered a £15 credit. woo hoo. In a panic i purchased a product that was substandard to the one I wanted but cancel the order within 5 mins. I then found a suitable replacement at a price that was £100 more then I originally paid. Again, i made the purchase on Amazon Prime. The delivery should have been with me today. Low and behold, no surprises here, the delivery has not arrived. (14 days later!) I even checked on the order at 10am and was informed that it was out for delivery (despite the online system saying it hadn't been dispatched). At 4pm, i decided to check again, the online system still says it hasn't been dispatched so I spoke to a new member of the team. I have now been told that due to a computer glitch, my order has not been dispatched. The manager I spoke to told me there was nothing he could do about it (this is an item sold by Amazon by the way, not an independant seller). I was offered £5 for my trouble. Here is a list of the colleagues I spoke to and the misleading information that I received from each. Amazon, if you are reading this, I have copies of the chats in case the below seems a bit too far fetched. :) Colleague 1 (name is protected as I know this is not a personal issue) Specifically told me that there were 2 replacement items in stock and I would have delivery the next day. Clearly not true. Colleague 2 Assured me that a replacement would be with me the following day (this is when then second delivery did not arrive) She also told me that I would be issued with a refund would be issued for my first purchase. Still not received my refund or my goods. Colleague 3 Told me that he could get a member of the complaints team to call me.... And that a refund would be with me immediately. No one called and no refund issued. Colleague 4 logged in to the chat, read my question and logged out Colleague 5 logged into the chat, read my question and logged out Colleague 6 Offered me £5 and then told me that she could not request that a manager called me. It isn't possible apparently. Colleague 8 (a Manager) Told me that he cannot say my order will even be with me in the next 2 days. As I am sure you can imagine. I have tried to email a complaint in. TRIED. When I first sent an email, it got bounced back due to it being 'too large'. It was just a written email. Email 2 - i moved the written email to a Zipped word document - Bounced back. File still too big. Email 3 - Now containing a Zipped PDF made it through but the team couldn't speak to me because they didn't recognise my email address. Email 4 and 5 sent from the only other 2 email addresses I have ever possessed. No response. To sum up this incredibly shocking service and the parts that I would want people to know before trusting Amazon with any money. 1 - I am now over £1000 out of pocket because I have purchased the same item 3 times and not received any of the items or a refund. 2 - Amazon Prime means nothing. The original order was placed on the 2nd Dec. It is now the 16th Dec 3 - the customer service team are simply there to listen to complaints and do actually have the ability to make any changes. 4 - apparently a £5 credit on an account is an acceptable way of resolving any issue. 5 - the complaints process has been made purposely hard to access to ensure people give up before a complaint it logged. I have informed the Manager that I spoke to that I will be writing this review and his response was: 'we welcome your feedback' Anyone sense the sarcasm? I will update this review tomorrow morning and then every half a day thereafter to keep you all informed of my progress. Watch this space and wish me luck.”

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Posted 5 years ago

“Very please with Service. Always prompt and secure.”

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Posted 5 years ago

“For some reason the service is getting worse day by day. A really unpleasant experience more than twice now. I hope strong and efficient competition will rise because it is no longer sustainable. The third party responsibility they claim is utterly disappointing !”

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Posted 5 years ago

“Just been so easy getting everything for Christmas.”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,438 reviews