Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Previous to the year,2020,I used Amazon quite a bit .when we entered the lockdown year of 2020 u used Amazon a lot. on a few occasions where the oder might have arrived a bit late but always arriving I have used Amazon a lot more and have liked all the items I've ordered. I 've returned a couple of items mainly because of size and have received my refund no problem. .I would definitely recommend to my family and friends.”

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Posted 5 years ago

“Always delivers on time and informative on goods.”

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Posted 5 years ago

“Would definitely buy again from these supplies”

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Posted 5 years ago

“Had an item that was not what it was advertised at. The company tried to fob me off, but Amazon refunded when they saw what was happening”

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Posted 5 years ago

“I don't want amazon prime constantly shoved at me. Neither do I want you to tell me what I might like to buy or show me what others have bought. I want transparecy from sellers. I want decent products made in UK/Europe not a marketplace dominated by cheap Chinese products. And I don't want to be lied to by sellers trying to flog items with real fur stating it is faux fur. I don't need amazon and am closing my account.”

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Posted 5 years ago

“I buy everything off Amazon!! They always have everything I want! They deliver on time and when they say they will! I have used them for 10 years + and can’t complain about anything!! They are just a fantastic company!!”

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Posted 5 years ago

“Excellent service especially over the Christmas period.”

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Posted 5 years ago

“Loved amazon over xmas everything perfect and delivery spot on”

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Posted 5 years ago

“I just have to say a huge thank you to eveyone at Amazon this year for all my deliveries. Service has been outstanding!”

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Posted 5 years ago

“Top chopping her been and free iman have gotten yes.”

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Posted 5 years ago

“very nice and very amazing”

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Posted 5 years ago

“Great fitness watch”

Amazon UK 5 star review on 26th December 2020

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Posted 5 years ago

“Entrega super rápida. Produtos de qualidade. Preços mais que acessíveis e facilidades para pagamento. Super recomendo!!!”

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Posted 5 years ago

“Great service.great fitness tracker”

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Posted 5 years ago

“Really good device my fitness tracker. Easy set up even for a novice in technology”

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Posted 5 years ago

“Very happy with the new fitness tracker. My husband and son already have one each and now I've got one too!”

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Posted 5 years ago

“Very happy with the fitness tracker. My husband ans son already gave one each and think they are great. So I have got one too!”

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Posted 5 years ago

“Terrible delivery, down for 1430-1630never arrived. Rescheduled for up to 10pm yet driver per Amazon tracker passed within 0.5miles my address twice before heading off elsewhere. Rechecked at 2000hrs driver been sat at costa coffee for 1.5hrs. 2100hrs still no delivery. Called customer service who although polute couldnt or wouldnt help resolve when delivery would take place. No contact with driver available no map tracker update available per service representative. Thoroughly dissatisfied at the professionalism of this company. As a courier man myself you dont send a driver with hundreds of pounds worth of parcels out and have no way of contacting them. Pathetic excuses”

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Posted 5 years ago

“wouldn't be bad if I could set up account you are a nightmare set up new email address always will never accept my emails or passwords do you want custom am I on some bad list I would be buying a lot from you I'm leavi g my usual address which is real and mine you can come to my home and see my emails yes it is being used by me”

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Posted 5 years ago

“Had a meberry tablet bought for me And find it excellent Give it 5*”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,447 reviews