Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fraud on Amazon App!!!!! I promised as a gift what the announced promised: Microsoft Surface Pro 7, with a Quad core I7, 16GB RAM, 512GB SSD, and what I have received is a much inferior and cheaper product. A Microsoft Surface GO 2. Luckily I understand a little bit about the product they are selling and I realized the fraud. Imagine how many people are getting purposely deceived by Amazon. I could by this product cheaper elsewhere but, naively I thought Amazon would be more reliable. Now they are offering me as the only choice a refund... well first I promised a product as gift and I am not interested in a refund; secondly they are still selling this item and deceiving people in this scam. Shame on you Amazon. I want my product, the one you are selling still and not my money back. This is a online purchase, so the only way for customers to check the product is through the item description. STOP THIS FRAUD NOW! #amazonnotreliable #amazonscam #amazonfraud”

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Posted 4 years ago

“My experience with amazon was always positive. But recently I bought 2 amazon products not from any seller, just amazon. I my surprise came when I fuon that you can't comment or rate them as you rate product from seller. I could not upload photos of the condition of the product whe it arrived damaged, and is very disappointing.”

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Posted 4 years ago

“The chat support doesn't know how to deal with customers.”

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Posted 4 years ago

“Amazon is going downhill rapidly. No point paying for amazon prime these days as literally nothing is delivered next day. Many items have gone missing in transit recently, never used to happen! Customer Services are useless.”

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Posted 4 years ago

“Horrible organisation and that will happily discriminate against those with hidden disabilities provided they don't offend those that have none!”

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Posted 4 years ago

“Just purchased a fitness tracker (brand TERMINICE). Like the product - looks and feels of decent quality. Annoyingly the heart rate monitor is a bit slow and don't always provide a reading - so may need to return the watch. However, speedy delivery.”

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Posted 4 years ago

“Very prompt delivery by Hermes. Health watch is compact, precise and pleasing to the eye. How do I claim the gift card enclosed?”

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Posted 4 years ago

“Very good delivery schedule when its not peak times. Good product range and easy to use website”

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Posted 4 years ago

“Mostly a positive experience with Amazon, my only complaint would be for them to State more clearly where items will be shipped from. Most items have similar delivery schedules until you have actually bought, then you find out its coming from China and will be 6 weeks for delivery.”

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Posted 4 years ago

“E very handy company to use buying online , fast delivery and easy to use , can return the product without any problem and when there is an isue you have very nice and friendly staff to help you :)”

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Posted 4 years ago

“Quick delivey 80 % of the time but a few items never srrived for which amazon quickly refunded the purchase price not the cheapest but veryconvenient and a vast product range”

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Posted 4 years ago

“Simple just amazing”

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Posted 4 years ago

“Excellent customer service on returning goods. Speedy deliveries.”

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Posted 4 years ago

“Order item before Christmas, item never arrived now I have to fight to get my money back.”

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Posted 4 years ago

“Terrible customer service, via web chat. No reply to complaints emails. Childs swing was bought from a marketplace seller. It became defective and unsafe to use. Swing broke after 7 months of normal use during British summer. Amazon claimed it was outside the 6 month statutory returns period and suggested contacting the seller. No reply from seller. Went back and forth to Amazon 3 times, who claim its not their problem. Tried to explain swing is unsafe and unusable and under consumer act, 'not fit for purpose and not met expected safety standard for child's toy', so refund or replace should be given. No help whatsoever, no reply to emails, rude and obstructive faceless web chat operators. I've held an Amazon account for over 20 years Nd spent thousands of pounds on there platform. Seems Amazon make enough profits that they don't need customer satisfaction.”

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Posted 4 years ago

“Excellent item excellent price”

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Posted 4 years ago

“Always deliver quality goods. Problems sorted quickly courteously and fairly. Good choice of items usually at good prices. Excellent customer service”

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Posted 4 years ago

“A great watch,easy to use and comfortable to wear”

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Posted 4 years ago

“Considering the fact you guys lied to me about an instant delivery but still haven't gotten anything yet l will rather get what l wanted from (ganja-estates.com) because the are real and reliable thanks”

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Posted 4 years ago

“Great watches”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,438 reviews