Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An amazing company and very straight forward to work and use their website. So many things can be found through this website. Anything I have ordered from home items to makeup brushes have all been delivered on time with no hassle.”

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Posted 5 years ago

“When I sign up for a subscription-based service, I'm notified when my subscription is about to end or renew. Amazon is the only business I know which doesn't do this. If you cancel your Prime membership, it actually changes the option to be notified of such a thing, you have to set it again. This is an anti-consumer practice and simply should not be allowed. It is the only setting which does not remain in-tact. This is entirely intentional as the setting has no use when you are not a Prime member, meaning there is no reason for the user to change it once they have set it.”

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Posted 5 years ago

“Very good to deal with and fast delivery”

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Posted 5 years ago

“Don’t value your custom for over 15 years!!! Send out rude/inflammatory emails asking why your return products! Well if they didn’t send out faulty/poor quality items or not to brand standard, then customers would not have to return! Maybe they should familiarise their selves with the Consumers rights act 2015, of their customers have a right to return! Rude customer services!!! Won’t be my first go to point to shop going forward!”

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Posted 5 years ago

“Arrived on time”

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Posted 5 years ago

“There great good delivery and save too”

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Posted 5 years ago

“Great service, wonderful prices”

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Posted 5 years ago

“Price, delivery, refunds and returns are effortless and I would highly recommend”

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Posted 5 years ago

“Great service and fast delivery”

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Posted 5 years ago

“Easy to use fast shipping helpful when you have a problem”

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Posted 5 years ago

“Used to be quite good..... But now it's full of problems.... Examples..... On my account.....(Details added by Amazon UK) Parcel handed to customer......No.....It was thrown over the fence....Even though there is a big clear sign that says "Parcels....Press the bell" Parcel delivered.......No......It never arrived.... So......Are the delivery drivers stealing parcels or was the item never really sent ??? Parcel running late.....No....It never turned up..... £130 worth of jewellery parcel.....Wedged in a gap on my fence near the gate where it could be seen by anyone walking by...... And if you put a review on Amazon saying.... Item never arrived but is yet showing as delivered....Amazon won't publish it.....Because it makes them look bad.....So what !....Don't lie to your customers in the first place.......And get your act together.....Before customers start shopping somewhere else......”

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Posted 5 years ago

“I am just testing your review system”

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Posted 5 years ago

“perfect in every way choosing and ordering”

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Posted 5 years ago

“Bought many things from amazon, excellent service and quick delivery 10/10”

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Posted 5 years ago

“Very good experience with amazon so far”

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Posted 5 years ago

“Amazon make my life easy During the lockdown because I can buy anything from one palace”

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Posted 5 years ago

“Amazon are great, efficient, quality Prompt, value for money,”

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Posted 5 years ago

“My husband and me have shopped with Amazon for many years and would like to say how good they are at responding to any queries etc. Nothing seems to be much trouble.”

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Posted 5 years ago

“Very competitive prices and quick reliable delivery”

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Posted 5 years ago

“Very good service and good prices.”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,447 reviews