Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use fast shipping helpful when you have a problem”

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Posted 4 years ago

“Used to be quite good..... But now it's full of problems.... Examples..... On my account.....(Details added by Amazon UK) Parcel handed to customer......No.....It was thrown over the fence....Even though there is a big clear sign that says "Parcels....Press the bell" Parcel delivered.......No......It never arrived.... So......Are the delivery drivers stealing parcels or was the item never really sent ??? Parcel running late.....No....It never turned up..... £130 worth of jewellery parcel.....Wedged in a gap on my fence near the gate where it could be seen by anyone walking by...... And if you put a review on Amazon saying.... Item never arrived but is yet showing as delivered....Amazon won't publish it.....Because it makes them look bad.....So what !....Don't lie to your customers in the first place.......And get your act together.....Before customers start shopping somewhere else......”

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Posted 4 years ago

“I am just testing your review system”

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Posted 4 years ago

“perfect in every way choosing and ordering”

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Posted 4 years ago

“Bought many things from amazon, excellent service and quick delivery 10/10”

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Posted 4 years ago

“Very good experience with amazon so far”

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Posted 4 years ago

“Amazon make my life easy During the lockdown because I can buy anything from one palace”

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Posted 4 years ago

“Amazon are great, efficient, quality Prompt, value for money,”

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Posted 4 years ago

“My husband and me have shopped with Amazon for many years and would like to say how good they are at responding to any queries etc. Nothing seems to be much trouble.”

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Posted 4 years ago

“Very competitive prices and quick reliable delivery”

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Posted 4 years ago

“Very good service and good prices.”

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Posted 4 years ago

“Easy to use and delivery is quick and easy to order”

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Posted 4 years ago

“Brilliant site, very easy to use and delivery is awesome with Amazon Prime”

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Posted 4 years ago

“Bought loads of products from Amazon and all have came packed well without damage”

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Posted 4 years ago

“A very reliable and good site, very easy if you need to contact the customer service”

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Posted 4 years ago

“Amazon sell a very wide range of items online and have very quick delivery times. Sometimes they get things wrong (normally from third party supply via their platform). They do rectify problems quickly so keep the customer happy on most occasions.”

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Posted 4 years ago

“Purchased many products from Amazon. All delivered in a timely manner well packaged. Products are competitively priced and are of good quality. Returns and refunds have been dealt with efficiently and without problems.”

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Posted 4 years ago

“After sales excellent good range of products”

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Posted 4 years ago

“i purchased a bag for 95 pounds amozon cancelled the order then said i repurchase for 145pounds absolute joke . call centre does not speak english to the point that you can understand .”

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Posted 4 years ago

“I always shop at Amazon there customer service has always been 100%They take a lot of time to keep their customers happy with an excellant after sales care!Whenever I order I always receive parcels on time ,drivers always leave parcels in safe place if not at home.”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,438 reviews