Amazon UK Reviews

Name: Amazon UK
Rating: 4.65

4.7 Rating 13,455 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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4.7

Based on 13,455 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simply the best online order company in the world easy to shop online with Amazon”

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Posted 5 years ago

“i bought a product though amazon the part does not work and they are refusing to rectifier the issue as they like to seal your money as they know their sellers parts are faulty.”

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Posted 5 years ago

“Good yoooooooooo”

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Posted 5 years ago

“Quick turnaround, found exactly what I wanted, brilliant service”

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Posted 5 years ago

“Always on time , good costumer service support easy app on use”

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Posted 5 years ago

“this one is so fantastic , i have been used it for so long”

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Posted 5 years ago

“Have used Amazon for parcel delivery for several years and no hassle or complaints. Very good customer service”

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Posted 5 years ago

“Good info of device . Small and good”

Amazon UK 4 star review on 10th April 2021

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Posted 5 years ago

“Simply the best for online shopping.”

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Posted 5 years ago

“One big scam, 10 products never arrived. All products got lost, waited ages, was on the phone with a lot of customer support agents, also on the chat. Cost me a lot of time, no products, no nothing. Waste of time and money. NEVER again. Didn't expect this horrible service from such a big company. How can you advertise products that you never deliver, what is the point of the convenience of an online shop? Did products arrive -> never”

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Posted 5 years ago

“Wonderful selection of items, decent prices. Very good service, if you are a Prime member it's even better. Good customer service, on the odd occasion I have needed a refund or to return an item, the team have been very helpful. I'm very happy to be an Amazon customer.”

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Posted 5 years ago

“I enjoy ordering from amazon because the process is so good and easy to use and if any problems its sorted out ASAP”

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Posted 5 years ago

“I enjoy ordering from amazon because the process is so good and easy to use”

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Posted 5 years ago

“Always speedy delivery and good quality products”

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Posted 5 years ago

“I have been ordering from Amazon recently and it’s so efficient with time of delivery 5/5”

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Posted 5 years ago

“You pay for prime membership but dont get next day delivery on everything that's in the prime deal? That sucks. The scheduling is a bit wack too. I appreciate that its next day and that's good. You know your package will arrive swiftly. Not so cool though when it gets to the estimated delivery slot and then they move it forward 2 hour and then again and again. You're never sure if you can go out to the shop or not for fear of missing the driver. Plus the distanced delivery has caused issues for me personally where the driver just leaves the package on the doorstep, knocks and drives off, without waiting for you to collect the parcel. Other than that... 4 stars.”

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Posted 5 years ago

“Have everything u need! Next day delivery on most items and always delivered with care!”

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Posted 5 years ago

“Fast delivery and very easy website to navigate through, use again”

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Posted 5 years ago

“Amazon’s customer service has deteriorated badly over the last few years. I have been a customer for over 13 years and will now only use them if I’m absolutely desperate. I ordered. Sat nav, from the Warehouse, so new it may have scratches etc. After initialisation I started updating it as it was well out of date for updates. 5 hours later I find it doesn’t do what I wanted as it was the wrong model. It did not have all the packaging, so fair enough. Return initiated and the service was exemplary at this point, except instead of just shipping a replacement you have to return and re-order. Done just that, so have now paid twice, item arrives and again it’s the wrong model, no excuse this time, clearly states it on the packaging. What should happen is that you get a refund once you hand it to their courier. But no, you have to wait until they receive it. The second item was received by them the day after posting, the original is doing a tour of the UK. Not my problem, it’s their chosen courier, so they should refund. I have money tied up which comes to more than the cost of buying it new and Amazon couldn’t care less. I’m left with one option after having previously complaints the CEO and that is to avoid using them. I have cancelled my Prime and Music subscription when it could have easily been sorted by sending the correct replacement and collecting the other at the same time, but customer service is no longer at the fore of Amazon’s business ethic!”

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Posted 5 years ago

“Items arrive very quickly, tracking is good too!”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,455 reviews