Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery and very easy website to navigate through, use again”

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Posted 4 years ago

“Amazon’s customer service has deteriorated badly over the last few years. I have been a customer for over 13 years and will now only use them if I’m absolutely desperate. I ordered. Sat nav, from the Warehouse, so new it may have scratches etc. After initialisation I started updating it as it was well out of date for updates. 5 hours later I find it doesn’t do what I wanted as it was the wrong model. It did not have all the packaging, so fair enough. Return initiated and the service was exemplary at this point, except instead of just shipping a replacement you have to return and re-order. Done just that, so have now paid twice, item arrives and again it’s the wrong model, no excuse this time, clearly states it on the packaging. What should happen is that you get a refund once you hand it to their courier. But no, you have to wait until they receive it. The second item was received by them the day after posting, the original is doing a tour of the UK. Not my problem, it’s their chosen courier, so they should refund. I have money tied up which comes to more than the cost of buying it new and Amazon couldn’t care less. I’m left with one option after having previously complaints the CEO and that is to avoid using them. I have cancelled my Prime and Music subscription when it could have easily been sorted by sending the correct replacement and collecting the other at the same time, but customer service is no longer at the fore of Amazon’s business ethic!”

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Posted 4 years ago

“Items arrive very quickly, tracking is good too!”

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Posted 4 years ago

“Anything I get from the site I get it fast and prompt”

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Posted 4 years ago

“I watch alot of shows on it and I like to chill out n watch a movie”

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Posted 4 years ago

“Easy to order timely delivery”

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Posted 4 years ago

“Great selection of goods, fast delivery and perfect customer service”

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Posted 4 years ago

“Always received what I've ordered.”

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Posted 4 years ago

“Up to press very good service”

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Posted 4 years ago

“Every thing I. purchased from Amazon has been fantastic. Delivery second to none There drivers are a credit to the company. Very fast 👌🌈👍. 🥇”

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Posted 4 years ago

“I have prime and its very good. Choice of products is vast”

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Posted 4 years ago

“They are always polite and professional during the lockdown”

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Posted 4 years ago

“:) Kuroo is awesome :)”

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Posted 4 years ago

“I've ordered plenty of items from amazon and have experienced great customer service when one or two items (in the rare case of an issue).”

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Posted 4 years ago

“Great place to buy anything that I am looking for, good prices and products”

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Posted 4 years ago

“Ver happy with fitbit. Good price was a present”

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Posted 4 years ago

“Items always turn up on time... And response to questions is always in a timely manner..”

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Posted 4 years ago

“Still very inactive on the assault of my wife by your employee in front of my 12 year old daughter. Looks like you are the type of company that condone this sort of behaviour. Give me £5 and lock my account instead for daring to complain. Video doorbells don't lie.”

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Posted 4 years ago

“Amazon customer service is the worst i have ever experienced. Should be ashamed. I bought two tyres and because they did not have it in stock (but their website had it in stock when I ordered) they decide to not inform me and to instead send the completely different tyres which I did not order anyway, so I call amazon which arranged a pick up and now they say they have only received one tyre instead of two so they have now only refunded me for one tyre. I paid £300 amazon for these two tyres and I have sent them back but only received half of the refund. Amazon is just wasting my time and stealing hard earned money like this and they refuse to resolve anything and they just send a automated repeated message that they have only received one tyre. They next step now is to report SCAMAZON through to trading standards on this matter because I have also read many other people having this similar problem and as big as a company amazon is their customer service is non existent.”

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Posted 4 years ago

“Great customer service when you have an issue with and order. Very easy return policy.”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,438 reviews