Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

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“Simply the best for online shopping.”

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Posted 4 years ago

“One big scam, 10 products never arrived. All products got lost, waited ages, was on the phone with a lot of customer support agents, also on the chat. Cost me a lot of time, no products, no nothing. Waste of time and money. NEVER again. Didn't expect this horrible service from such a big company. How can you advertise products that you never deliver, what is the point of the convenience of an online shop? Did products arrive -> never”

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Posted 4 years ago

“Wonderful selection of items, decent prices. Very good service, if you are a Prime member it's even better. Good customer service, on the odd occasion I have needed a refund or to return an item, the team have been very helpful. I'm very happy to be an Amazon customer.”

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Posted 4 years ago

“I enjoy ordering from amazon because the process is so good and easy to use and if any problems its sorted out ASAP”

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Posted 4 years ago

“I enjoy ordering from amazon because the process is so good and easy to use”

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Posted 4 years ago

“Always speedy delivery and good quality products”

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Posted 4 years ago

“I have been ordering from Amazon recently and it’s so efficient with time of delivery 5/5”

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Posted 4 years ago

“You pay for prime membership but dont get next day delivery on everything that's in the prime deal? That sucks. The scheduling is a bit wack too. I appreciate that its next day and that's good. You know your package will arrive swiftly. Not so cool though when it gets to the estimated delivery slot and then they move it forward 2 hour and then again and again. You're never sure if you can go out to the shop or not for fear of missing the driver. Plus the distanced delivery has caused issues for me personally where the driver just leaves the package on the doorstep, knocks and drives off, without waiting for you to collect the parcel. Other than that... 4 stars.”

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Posted 4 years ago

“Have everything u need! Next day delivery on most items and always delivered with care!”

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Posted 4 years ago

“Fast delivery and very easy website to navigate through, use again”

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Posted 4 years ago

“Amazon’s customer service has deteriorated badly over the last few years. I have been a customer for over 13 years and will now only use them if I’m absolutely desperate. I ordered. Sat nav, from the Warehouse, so new it may have scratches etc. After initialisation I started updating it as it was well out of date for updates. 5 hours later I find it doesn’t do what I wanted as it was the wrong model. It did not have all the packaging, so fair enough. Return initiated and the service was exemplary at this point, except instead of just shipping a replacement you have to return and re-order. Done just that, so have now paid twice, item arrives and again it’s the wrong model, no excuse this time, clearly states it on the packaging. What should happen is that you get a refund once you hand it to their courier. But no, you have to wait until they receive it. The second item was received by them the day after posting, the original is doing a tour of the UK. Not my problem, it’s their chosen courier, so they should refund. I have money tied up which comes to more than the cost of buying it new and Amazon couldn’t care less. I’m left with one option after having previously complaints the CEO and that is to avoid using them. I have cancelled my Prime and Music subscription when it could have easily been sorted by sending the correct replacement and collecting the other at the same time, but customer service is no longer at the fore of Amazon’s business ethic!”

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Posted 4 years ago

“Items arrive very quickly, tracking is good too!”

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Posted 4 years ago

“Anything I get from the site I get it fast and prompt”

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Posted 4 years ago

“I watch alot of shows on it and I like to chill out n watch a movie”

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Posted 4 years ago

“Easy to order timely delivery”

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Posted 4 years ago

“Great selection of goods, fast delivery and perfect customer service”

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Posted 4 years ago

“Always received what I've ordered.”

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Posted 4 years ago

“Up to press very good service”

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Posted 4 years ago

“Every thing I. purchased from Amazon has been fantastic. Delivery second to none There drivers are a credit to the company. Very fast 👌🌈👍. 🥇”

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Posted 4 years ago

“I have prime and its very good. Choice of products is vast”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,447 reviews