Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product at an excellent price and delivered super quick. What more can I say ?”

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Posted 4 years ago

“Amazon UK The customer service is excellent. Customer complaints are dealt with effectively and efficiently. Good and friendly communication. Very helpful and supportive”

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Posted 4 years ago

“Ok. Is a good service.”

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Posted 4 years ago

“Simply the best online order company in the world easy to shop online with Amazon”

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Posted 4 years ago

“i bought a product though amazon the part does not work and they are refusing to rectifier the issue as they like to seal your money as they know their sellers parts are faulty.”

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Posted 4 years ago

“Good yoooooooooo”

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Posted 4 years ago

“Quick turnaround, found exactly what I wanted, brilliant service”

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Posted 4 years ago

“Always on time , good costumer service support easy app on use”

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Posted 4 years ago

“this one is so fantastic , i have been used it for so long”

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Posted 4 years ago

“Have used Amazon for parcel delivery for several years and no hassle or complaints. Very good customer service”

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Posted 4 years ago

“Good info of device . Small and good”

Amazon UK 4 star review on 10th April 2021

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Posted 4 years ago

“Simply the best for online shopping.”

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Posted 4 years ago

“One big scam, 10 products never arrived. All products got lost, waited ages, was on the phone with a lot of customer support agents, also on the chat. Cost me a lot of time, no products, no nothing. Waste of time and money. NEVER again. Didn't expect this horrible service from such a big company. How can you advertise products that you never deliver, what is the point of the convenience of an online shop? Did products arrive -> never”

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Posted 4 years ago

“Wonderful selection of items, decent prices. Very good service, if you are a Prime member it's even better. Good customer service, on the odd occasion I have needed a refund or to return an item, the team have been very helpful. I'm very happy to be an Amazon customer.”

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Posted 4 years ago

“I enjoy ordering from amazon because the process is so good and easy to use and if any problems its sorted out ASAP”

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Posted 4 years ago

“I enjoy ordering from amazon because the process is so good and easy to use”

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Posted 4 years ago

“Always speedy delivery and good quality products”

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Posted 4 years ago

“I have been ordering from Amazon recently and it’s so efficient with time of delivery 5/5”

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Posted 4 years ago

“You pay for prime membership but dont get next day delivery on everything that's in the prime deal? That sucks. The scheduling is a bit wack too. I appreciate that its next day and that's good. You know your package will arrive swiftly. Not so cool though when it gets to the estimated delivery slot and then they move it forward 2 hour and then again and again. You're never sure if you can go out to the shop or not for fear of missing the driver. Plus the distanced delivery has caused issues for me personally where the driver just leaves the package on the doorstep, knocks and drives off, without waiting for you to collect the parcel. Other than that... 4 stars.”

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Posted 4 years ago

“Have everything u need! Next day delivery on most items and always delivered with care!”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,438 reviews