Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always helpful and quick”

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Posted 4 years ago

“Fast efficient and seem to get us what I need when I need it.”

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Posted 4 years ago

“Always efficient, clear and great buying options.”

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Posted 4 years ago

“Good range of products good prices”

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Posted 4 years ago

“jestem bardzo szcieszliwa”

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Posted 4 years ago

“Really easy to buy from. Super quick delivery times and always really helpful and understanding with returns or any issues. Overall a great company with great customer service.”

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Posted 4 years ago

“A wide range on most of every item you can think of, I only go shopping for my food now😎👍 brilliant quick delivery’s”

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Posted 4 years ago

“I have used this program for a few years now. I love the program. I recently has a minor issue, got on the chat with Jose and within minutes the issue was resolved. Honestly I have never has an issue resolved this quickly. Thank you Jose I really and truly appreciate your help. I did not give a give star because I don't use all the features therefore I don't know how they all works. WWW . HACKERSPYVILLE . COM”

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Posted 4 years ago

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Posted 4 years ago

“Very Good love Amazon prime and video worth the subscription”

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Posted 4 years ago

“Unfortunately I can’t give minus number, pay for prime and been waiting for delivery then I get tracking message saying parcel handed to resident which you would think is good, unfortunately I am the resident and I have most definitely not had a parcel handed to me !!!! Tried the customer support chat and that was a total waist of time I then requested a phone call, call connected and explained the the delivery driver has lied about the delivery and then they hung up, so rang again and explained the whole thing again, been told they will contact driver and “try” to get it delivered. You would think with the ridiculous amount of money Amazon makes they could afford to get good reliable staff and customer support. Been a prime customer for many years but think it’s time to buy from eBay and normal shops from now on,”

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Posted 4 years ago

“An amazing company and very straight forward to work and use their website. So many things can be found through this website. Anything I have ordered from home items to makeup brushes have all been delivered on time with no hassle.”

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Posted 4 years ago

“When I sign up for a subscription-based service, I'm notified when my subscription is about to end or renew. Amazon is the only business I know which doesn't do this. If you cancel your Prime membership, it actually changes the option to be notified of such a thing, you have to set it again. This is an anti-consumer practice and simply should not be allowed. It is the only setting which does not remain in-tact. This is entirely intentional as the setting has no use when you are not a Prime member, meaning there is no reason for the user to change it once they have set it.”

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Posted 4 years ago

“Very good to deal with and fast delivery”

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Posted 4 years ago

“Don’t value your custom for over 15 years!!! Send out rude/inflammatory emails asking why your return products! Well if they didn’t send out faulty/poor quality items or not to brand standard, then customers would not have to return! Maybe they should familiarise their selves with the Consumers rights act 2015, of their customers have a right to return! Rude customer services!!! Won’t be my first go to point to shop going forward!”

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Posted 4 years ago

“Arrived on time”

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Posted 4 years ago

“There great good delivery and save too”

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Posted 4 years ago

“Great service, wonderful prices”

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Posted 4 years ago

“Price, delivery, refunds and returns are effortless and I would highly recommend”

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Posted 4 years ago

“Great service and fast delivery”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,438 reviews