Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always great experience”

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Posted 4 years ago

“Love Amazon easy search but not always the cheapest but good bench mark to start”

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Posted 4 years ago

“I have relied on Amazon a lot for regular subscriptions of vitamins & products I need but they have become a lifeline whitest shielding during the recent crisis. Deliveries are prompt & considerate. Thanks.”

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Posted 4 years ago

“I have had a relatively positive experience but there had been times when my items were misplaced especially when requested to ship them abroad to friends and family. Having said that, on the whole a satisfactory service but there is a room for improvement.”

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Posted 4 years ago

“A warning to all U.K. consumers. Do not purchase products from Amazon.co.uk unless you are certain that you purchase from “real” British businesses. The “invasion” of U.K’s retail industry began since 2012, as of 2021 there are more than 60,000 foreign businesses operating and selling to the British public. The products they offer on Amazon fundamentally breach British safety standards, all these sellers operate under the “umbrella” of Amazon.co.uk and eBay These foreign sellers pay Amazon.co.uk and eBay up to or more than 17% of their sales, this is an enormous income for Amazon.co.uk and eBay, actually this is the main Amazon income and is the seller fees who made Amazon and Jeff Bezos the richest man.... Amazon does not care of your safety, so please care for your self, purchase from real British businesses, or learn the hard way.”

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Posted 4 years ago

“Used to have Prime. When I cancelled online, it stated everything went through ok. Then still got charged. Had to download the app, to contact a real person. Who did resolve it. But it was an inconvenience. I then had to uninstall the app, as Amazon doesn't understand that I want to buy items in the U.K & U.S.A. I have to visit each site separately to get the full range, with relevant costings. Prime also only works in the country of origin only. So I couldn't use it in the U.S.A or vice versa. Generally a poor level of customer satisfaction.”

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Posted 4 years ago

“It is a really good place to shop as it gives you a lot of options”

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Posted 4 years ago

“Had an amazing selection of products and has good filters so I was able to get what I was looking for and I have now downloaded the app”

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Posted 4 years ago

“Very reliable service and plenty of affordable goods available online and delivered to your door step. Saves the hassle of running around from shop to shop looking for deals. Great deals are readily available on Amazon UK”

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Posted 4 years ago

“Great service fast delivery great price”

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Posted 4 years ago

“Same day delivery’s if not next if in stock and if not within a wk”

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Posted 4 years ago

“Very compact and easy to use with all the sockets needed.”

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Posted 4 years ago

“amazing turnaround time. so simple with 1 click and orders is 9n its way. just love the save and subscribe option too.”

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Posted 4 years ago

“They are very helpful when ordering goods and delivery is on time and staff friendly”

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Posted 4 years ago

“Always get what i need at a great price and always sort out any problems i have”

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Posted 4 years ago

“No es mucha pero se que es buena”

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Posted 4 years ago

“Delighted with my Teminice watch. Product arrived on agreed date. Good price. No complaints at all.”

Amazon UK 5 star review on 25th April 2021

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Posted 4 years ago

“Incapable of fulfilling Pre order. Over the Past Two year i have Pre Order books from Amazon on 16 separate occasions. Each and every time they have failed to fulfill those orders. Their only response has been "sorry for the inconvenience" and "we have escalated your concerns to the relevant department", but there has been no change what so ever. No improvement. One order took 6 months to be shipped. i have Zero faith in the Amazon's ability to fulfill per orders. Every time a fail, every time empty promises”

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Posted 4 years ago

“didn't get my chick fille”

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Posted 4 years ago

“Competitive pricing, speedy deliveries, just a pity that customer service operatives are not particularly well trained!”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,438 reviews