Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting customer service. I ordered 2x watches, upon opening my parcel I saw two watch boxes, but only one box had a watch inside, the other was empty! To my shock, I contacted Amazon immediately and they opened an investigation. After a few days, they asked me to file a police report, which I did. After sending them the report ID, Amazon said we will not be refunding or replacing since our records show both items left our fulfillment centre ‘complete’. To my shock, I did my own investigation and weighed the watch on its own and with its packaging, alongside the parcel box and realised my entire parcel which was 900 grams was missing about 70 grams which was the exact weight of the second watch that was missing! Amazon’s website also verified that one watch is 70 grams. Hence, I forwarded my findings to Amazon explaining my parcel should have been 970 grams and not 900 grams (all together), yet they sent me another generic email stating we will not be refunding or replacing! Now I’ve paid hundreds of pounds only for one watch. Tried calling various different departments and spoke to many managers but simply put nobody cares. My money is simply gone and I cannot do anything about it. In fact they’ve refused to look at my evidence and when I asked to see their findings, I got nothing back. They’ve literally taken my money and are refusing to do anything about it. I’ve asked many times to provide me a email so I could send them my findings, but nobody cares. I advise people not to buy expensive items as there is no guarantee you’ll get it, it never was like this, but this seems to be the new Amazon. As far as Amazon is concerned, as long as you receive a package at your address (empty or not) their job is done.”

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Posted 4 years ago

“I purchase quite a lot from Amazon and have always recieved good service.When there has been a problem it has been resolved swiftly and satisfactorily.”

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Posted 4 years ago

“An experience of a relative which is a year old. Still unresolved.”

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Posted 4 years ago

“Very good sites”

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Posted 4 years ago

“Customer service & delivery drivers are sh** trust me. When customer service keep telling you to wait 2days its just means they can't be fuc***. Amazon drivers rather don't deliver to my door in a flat forcing kids and misses to go down stairs even if its heavy boxes or they just throw it by the exit.”

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Posted 4 years ago

“Didn't get the item, amazon prime is a joke”

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Posted 4 years ago

“Use Amazon regularly throughout the year for wide range of purchases. Easy to use and make purchases. Excellent website, interface, communication, customer service, delivery. Top marks.”

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Posted 4 years ago

“Always happy! Do a fantastic job”

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Posted 4 years ago

“Very reliable and fair. Good quality products. prompt and speedy dlivery.”

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Posted 4 years ago

“I have always had a very good experience with my dealing with Amazon”

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Posted 4 years ago

“Absolutely fantastic to deal with”

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Posted 4 years ago

“Previous to the year,2020,I used Amazon quite a bit .when we entered the lockdown year of 2020 u used Amazon a lot. on a few occasions where the oder might have arrived a bit late but always arriving I have used Amazon a lot more and have liked all the items I've ordered. I 've returned a couple of items mainly because of size and have received my refund no problem. .I would definitely recommend to my family and friends.”

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Posted 4 years ago

“Always delivers on time and informative on goods.”

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Posted 4 years ago

“Would definitely buy again from these supplies”

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Posted 4 years ago

“Had an item that was not what it was advertised at. The company tried to fob me off, but Amazon refunded when they saw what was happening”

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Posted 4 years ago

“I don't want amazon prime constantly shoved at me. Neither do I want you to tell me what I might like to buy or show me what others have bought. I want transparecy from sellers. I want decent products made in UK/Europe not a marketplace dominated by cheap Chinese products. And I don't want to be lied to by sellers trying to flog items with real fur stating it is faux fur. I don't need amazon and am closing my account.”

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Posted 4 years ago

“I buy everything off Amazon!! They always have everything I want! They deliver on time and when they say they will! I have used them for 10 years + and can’t complain about anything!! They are just a fantastic company!!”

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Posted 4 years ago

“Excellent service especially over the Christmas period.”

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Posted 4 years ago

“Loved amazon over xmas everything perfect and delivery spot on”

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Posted 4 years ago

“I just have to say a huge thank you to eveyone at Amazon this year for all my deliveries. Service has been outstanding!”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,438 reviews