Amazon UK Reviews

Name: Amazon UK
Rating: 4.65

4.7 Rating 13,455 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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4.7

Based on 13,455 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon is going downhill rapidly. No point paying for amazon prime these days as literally nothing is delivered next day. Many items have gone missing in transit recently, never used to happen! Customer Services are useless.”

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Posted 5 years ago

“Horrible organisation and that will happily discriminate against those with hidden disabilities provided they don't offend those that have none!”

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Posted 5 years ago

“Just purchased a fitness tracker (brand TERMINICE). Like the product - looks and feels of decent quality. Annoyingly the heart rate monitor is a bit slow and don't always provide a reading - so may need to return the watch. However, speedy delivery.”

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Posted 5 years ago

“Very prompt delivery by Hermes. Health watch is compact, precise and pleasing to the eye. How do I claim the gift card enclosed?”

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Posted 5 years ago

“Very good delivery schedule when its not peak times. Good product range and easy to use website”

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Posted 5 years ago

“Mostly a positive experience with Amazon, my only complaint would be for them to State more clearly where items will be shipped from. Most items have similar delivery schedules until you have actually bought, then you find out its coming from China and will be 6 weeks for delivery.”

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Posted 5 years ago

“E very handy company to use buying online , fast delivery and easy to use , can return the product without any problem and when there is an isue you have very nice and friendly staff to help you :)”

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Posted 5 years ago

“Quick delivey 80 % of the time but a few items never srrived for which amazon quickly refunded the purchase price not the cheapest but veryconvenient and a vast product range”

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Posted 5 years ago

“Simple just amazing”

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Posted 5 years ago

“Excellent customer service on returning goods. Speedy deliveries.”

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Posted 5 years ago

“Order item before Christmas, item never arrived now I have to fight to get my money back.”

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Posted 5 years ago

“Terrible customer service, via web chat. No reply to complaints emails. Childs swing was bought from a marketplace seller. It became defective and unsafe to use. Swing broke after 7 months of normal use during British summer. Amazon claimed it was outside the 6 month statutory returns period and suggested contacting the seller. No reply from seller. Went back and forth to Amazon 3 times, who claim its not their problem. Tried to explain swing is unsafe and unusable and under consumer act, 'not fit for purpose and not met expected safety standard for child's toy', so refund or replace should be given. No help whatsoever, no reply to emails, rude and obstructive faceless web chat operators. I've held an Amazon account for over 20 years Nd spent thousands of pounds on there platform. Seems Amazon make enough profits that they don't need customer satisfaction.”

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Posted 5 years ago

“Excellent item excellent price”

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Posted 5 years ago

“Always deliver quality goods. Problems sorted quickly courteously and fairly. Good choice of items usually at good prices. Excellent customer service”

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Posted 5 years ago

“A great watch,easy to use and comfortable to wear”

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Posted 5 years ago

“Considering the fact you guys lied to me about an instant delivery but still haven't gotten anything yet l will rather get what l wanted from (ganja-estates.com) because the are real and reliable thanks”

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Posted 5 years ago

“Great watches”

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Posted 5 years ago

“Disgusting customer service. I ordered 2x watches, upon opening my parcel I saw two watch boxes, but only one box had a watch inside, the other was empty! To my shock, I contacted Amazon immediately and they opened an investigation. After a few days, they asked me to file a police report, which I did. After sending them the report ID, Amazon said we will not be refunding or replacing since our records show both items left our fulfillment centre ‘complete’. To my shock, I did my own investigation and weighed the watch on its own and with its packaging, alongside the parcel box and realised my entire parcel which was 900 grams was missing about 70 grams which was the exact weight of the second watch that was missing! Amazon’s website also verified that one watch is 70 grams. Hence, I forwarded my findings to Amazon explaining my parcel should have been 970 grams and not 900 grams (all together), yet they sent me another generic email stating we will not be refunding or replacing! Now I’ve paid hundreds of pounds only for one watch. Tried calling various different departments and spoke to many managers but simply put nobody cares. My money is simply gone and I cannot do anything about it. In fact they’ve refused to look at my evidence and when I asked to see their findings, I got nothing back. They’ve literally taken my money and are refusing to do anything about it. I’ve asked many times to provide me a email so I could send them my findings, but nobody cares. I advise people not to buy expensive items as there is no guarantee you’ll get it, it never was like this, but this seems to be the new Amazon. As far as Amazon is concerned, as long as you receive a package at your address (empty or not) their job is done.”

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Posted 5 years ago

“I purchase quite a lot from Amazon and have always recieved good service.When there has been a problem it has been resolved swiftly and satisfactorily.”

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Posted 5 years ago

“An experience of a relative which is a year old. Still unresolved.”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,455 reviews