Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very competitive in whatever ai am looking for and usually end up buying from them.”

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Posted 5 years ago

“Really speedy delivery and excellent product.”

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Posted 5 years ago

“Fast efficient delivery’s, easy ordering, plenty of reviews to help decisions, and always stand by there guarantees. Nothing could be quicker or easier. I can always buy with confidence”

Amazon UK 5 star review on 7th September 2020

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Posted 5 years ago

“I have been using Amazon and their Prime service for a longtime now and very much recommend it, not only do i get extra services , and quick delivery using prime, it really doesnt cost more than the postage i would have probably used in that month.”

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Posted 5 years ago

“Fan of Amazon for a long time now and set it as the benchmark for online shopping. Whenever I want/need anything I always check Amazon because of the fast delivery and excellent return service. Have even used Amazon when I have found an item slightly cheaper elsewhere!”

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Posted 5 years ago

“I have always had brilliant service from Amazon, always delivered on time and the texting service has been spot on. Being a prime customer found the pricing very good with no delivery charge.”

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Posted 5 years ago

“You have stolen £450 from my account without my permission. I returned a hot tub and provided the tracked return info which you paid for but today you stole £450 out of my account and left me with no money due to your error. You say you will return money in 7 days. Which is ridiculous when payment can be made immediately by bank transfer. You then just send me an email to say refund processed but status still showing that product must be returned so probably take the money again in 30 days. Your customer service staff are useless and don't care at all. They just ignore you and cut the conversation. Disgrace will be certainly taking this further to trading standards etc”

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Posted 5 years ago

“Always find better deals out there with the added advantage of free delivery Not an Amazon fan”

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Posted 5 years ago

“Clearly your search algorithms are meant to overlook a customer's first glance of their search where they would think that the first few items WOULD BE WHAT THEY SEARCHED FOR rather than tiny differences e.g. size, colour, dates, etc.?? Shop local. We are still feeding money in Bezo's bank account, whilst his donations to less fortunate are still a mystery?”

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Posted 5 years ago

“I have a Prime subscription. I get load of extras and my delivery always arrive super fast. I wish I could buy everything through prime.”

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Posted 5 years ago

“Fast. Prompt. Professional.”

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Posted 5 years ago

“Customer service excellent I would like to say thanks every time I have issues big or small you dealt with it in a caring and professional way. Keep up the good job.”

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Posted 5 years ago

“Customer service excellent I would like to say thanks every time I have issues big or small you dealt with it in a caring and professional way. Keep up the good job.”

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Posted 5 years ago

“I´m very happy with the service. All is ok. !!!!”

Amazon UK 5 star review on 29th August 2020

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Posted 5 years ago

“Write reviews for good service received and Amazon refuse to publish. Bad company best avoided.”

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Posted 5 years ago

“We always use Amazon as our ‘go-to’ online store! The delivery is always speedy and the products have always been exactly as described! We are very happy customers!!!”

Amazon UK 5 star review on 23rd August 2020

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Posted 5 years ago

“The service is excellent. Delivery is speedy. Any problems are solved quickly. The whole process is completed with difficulty”

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Posted 5 years ago

“It is the Apple of online purchase - cannot fault them both for service and the product. It has saved hours trying to find something we are looking for at competitive rates.”

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Posted 5 years ago

“Always got what I want when I want. If I’m not happy very easy to return with a quick refund.”

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Posted 5 years ago

“I done an order, my adress was ok,the carrier don t bring the pack,Amazon uk putting badly my Adress, so the Pack is blocked to the carrier,amazon done nothing,i contact amazon but they done all to block your request and doing ABSOLUTELY nothing”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,438 reviews