Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought multifuctional Bandanas they are great worth every penny and fanticic colors great matrrial and i bought bike lights as well they are worth it aswell for the dark night too”

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Posted 5 years ago

“Bought 2 items from amazon for £24 to get free delivery, my credit card has been charged for £29!!? presumably the extra £5 for delivery? - THEIR TERMS WERE BUY ANOTHER ITEM TO TAKE THE ORDER ABOVE £19.99 TO QUALIFY - NOT HAPPY - NO MEANS OF CONTACTING THIS FIRM - I WILL BE DISPUTING THIS THROUGH MY CARD ISSUER - THEY ARE NOT EVEN WORTHY OF A 1 STAR RATING!!”

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Posted 5 years ago

“I can always get what I am looking for on Amazon website.”

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Posted 5 years ago

“I pay for prime as its supposed to be next day delivery you then order a item and after you get a email saying a different date and a time this is the type of company i wouldnt recommened to anyone to pay to join even sellers on there sell there products on ebay you will find and slightly cheaper i actually had a item from florida faster than that from amazon hence to say amazon is a company that i tell people to avoid very fast for taking money out of your account aswell”

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Posted 5 years ago

“absolutely superb, great prices and if ever theres a problem, amazon have your back and will fight your corner, would and have recommended to everyone i know”

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Posted 5 years ago

“Have used them on a number of occasions always had good service and excellent delivery could not find any faults.”

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Posted 5 years ago

“I pay for prime and my replacement order was going to take a week! I would have been away at that time! Was impossible to get hold of anyone and when I did, they just cancelled my order and prime!!”

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Posted 5 years ago

“Customer service is no help what so ever”

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Posted 5 years ago

“Ordered a ebook reader for my holiday, the package was left outside and never received it! Called amazon to explain, said they would call back the next day! They never called and an automatic service ordered a new one that would arrive nearly a week later! Even though I pay for prime! I tried calling for 4 days to explain this and there was a problem with the lines! I finally got hold of them on the day I was going away! Customer service was absolutely pointless, she cancelled my order and prime without even acknowledging the issue and no apology! Will not be going back to amazon”

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Posted 5 years ago

“A excellent amount of stock and super quick delivery and good communication throughout the purchasing process”

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Posted 5 years ago

“I have Amazon Prime which is great for delivery's, reviews on the products are amazing and a vast amount of products to hflp with all your needs.”

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Posted 5 years ago

“Very pleasant translation, quick delivery”

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Posted 5 years ago

“Ordering is easy and they have great customer service, no quibble money back or exchange guaranteed if not happy with purchase. Would highly recommend Amazon. I would also recommend reading the reviews on products before ordering, for a an informed shopping experience and to help you decide whether the product is suitable to buy or not.”

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Posted 5 years ago

“Just a brilliant company, u want something u got it the next day. 1 item never turned up no questions asked refund money bk in my account. 👏👏👏”

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Posted 5 years ago

“fantastic customer service”

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Posted 5 years ago

“Availability, delivery, choice, price, returns... all excellent! Has made the lockdown so much more bearable!”

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Posted 5 years ago

“Very good service - fast delivery and hassle free returns!”

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Posted 5 years ago

“I can’t speak to a person just a chat service and I’ve been a long time customer but recently my parcels haven’t been arriving when they do certain drivers throw the parcels on the floor from a distance and damage them. So ofcourse im very upset”

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Posted 5 years ago

“Have nearly always been able to find what I wanted at a reasonable price. Deliveries and communication have always been very good.”

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Posted 5 years ago

“I like the web layout of their products. I like I can make my search specific to me by clicking on options to get me to my product.”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,438 reviews