Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sent me wrong item and couldn't issue a refund. Poor service!”

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Posted 5 years ago

“it is easy to use and interesting. know what to recommend”

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Posted 5 years ago

“Kettle arrived on time and is very efficient and light weight and easy to use.”

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Posted 5 years ago

“Unbelievable range of stock items. Once registered it’s so easy to purchase quickly and securely. Delivery service is very efficient as is the returns service.”

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Posted 5 years ago

“I have ordered and item on the 29th of May. Even though the item was on stock when i ordered it,I did not get a delivery date. After a month still no delivery date but what is worst,the did not contact me to say there's something wrong. I have then contacted them every day spending at least an hour on chat with them trying to get this sorted / escalated. in the end they gave said that i have NO choice but re-order the item as it was stuck in their ordering system..bla bla bla. I have then re-order it on 2nd of July 2020 and was re-assured that a manager will personally be monitoring this and will update me,,guess what?! nothing happen till today when they have asked me to re-order the item as is stuck in the ordering system !!! UNBELIEVABLE !! They don't even know the history of it. I never had to deal before with their customer services but I have to say that this is the worst customer services I have seen in my life! People on their end failing over and over to do basic customer services and they're probably still being employed!!”

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Posted 5 years ago

“Website five star, always has what I need. I pay for prime so normally next day delivery. Delivery drivers not the best very lazy and many occasions they have left my parcel by the door without even knocking. They have also lost a few of my parcels by delivering them to the wrong address which is a hassle. Customer service has always been good, tracking and replaying missing items.”

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Posted 5 years ago

“Great customer care easy access with clear advice”

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Posted 5 years ago

“Lack of information,with regard collection of purchase, I selected to pick up my parcel, from my local Post Office, upon my arrival at designated time, was told my Post mistress, that Amazon were told that parcels,could not he accepted, due to Corona virus, and lack of space in the PO. Amazon should have deleted the local pick up option,on their site, and saved me time and money In making a wasted journey.”

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Posted 5 years ago

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“The plugs are two pins not 3 pins uk standard this needs to be put on the product specification, as electrics and water do not mix relating to the lazy spa, returned the product and now has been lost, £630 + I have also paid £79 for returns. when the product is not to specification why is the ownership on the customer, also it is impossible to contact amazon and also the third party who sold the product emails no reply, no phone numbers. Ps you are on your own”

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Posted 5 years ago

“I recently bought a video form Amazon The Life and Death Of Brian Jones. I've got to say this documentary is very moving and inspiring. This is probably one of the best documentaries I have ever seen it's a must if your a stones fan or not. Get it now guys or you will miss out on a great film. RIP BRIAN.. REGARDS SHAUN.”

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Posted 5 years ago

“This place is amazing!!! All my packeges was delivered succesfully.. I am really glad”

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Posted 5 years ago

“Buying off Amazon they give a 30 day Amazon Prime trial that you must cancel or pay for forever, if you want it or not. Sharp practice and I contacted the Ombudsman.”

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Posted 5 years ago

“Excellent next day delivery service”

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Posted 5 years ago

“Member of Amazon Prime and recent orders delivered well within anticipated time”

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Posted 5 years ago

“They are always on time. Easy to return items. Very good range of items available.”

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Posted 5 years ago

“Quick easy quality assured products.... boom delivered 😉💯💯💯”

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Posted 5 years ago

“Amazon is a very good idea that is very poorly thought out. Customer service is a joke and seems to have been designed in such a way that it is difficult to find and when you do manage to find it they have a limited choice of what you ‘the customer’ can complain about. I was and still am having problems with same and next day deliveries not arriving when they should. Trying to complain about late deliveries is nearly impossible, plus when viewing orders it does not state the originally quoted delivery time. This is very annoying because more often than not items that are same day or next day delivery cost more than their standard delivery counterparts. It’s about time Amazons delivery and customer service (or lack of) were investigated.”

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Posted 5 years ago

“It’s amazing we use it all the time”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,447 reviews