Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

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Posted 5 years ago

“The plugs are two pins not 3 pins uk standard this needs to be put on the product specification, as electrics and water do not mix relating to the lazy spa, returned the product and now has been lost, £630 + I have also paid £79 for returns. when the product is not to specification why is the ownership on the customer, also it is impossible to contact amazon and also the third party who sold the product emails no reply, no phone numbers. Ps you are on your own”

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Posted 5 years ago

“I recently bought a video form Amazon The Life and Death Of Brian Jones. I've got to say this documentary is very moving and inspiring. This is probably one of the best documentaries I have ever seen it's a must if your a stones fan or not. Get it now guys or you will miss out on a great film. RIP BRIAN.. REGARDS SHAUN.”

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Posted 5 years ago

“This place is amazing!!! All my packeges was delivered succesfully.. I am really glad”

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Posted 5 years ago

“Buying off Amazon they give a 30 day Amazon Prime trial that you must cancel or pay for forever, if you want it or not. Sharp practice and I contacted the Ombudsman.”

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Posted 5 years ago

“Excellent next day delivery service”

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Posted 5 years ago

“Member of Amazon Prime and recent orders delivered well within anticipated time”

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Posted 5 years ago

“They are always on time. Easy to return items. Very good range of items available.”

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Posted 5 years ago

“Quick easy quality assured products.... boom delivered 😉💯💯💯”

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Posted 5 years ago

“Amazon is a very good idea that is very poorly thought out. Customer service is a joke and seems to have been designed in such a way that it is difficult to find and when you do manage to find it they have a limited choice of what you ‘the customer’ can complain about. I was and still am having problems with same and next day deliveries not arriving when they should. Trying to complain about late deliveries is nearly impossible, plus when viewing orders it does not state the originally quoted delivery time. This is very annoying because more often than not items that are same day or next day delivery cost more than their standard delivery counterparts. It’s about time Amazons delivery and customer service (or lack of) were investigated.”

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Posted 5 years ago

“It’s amazing we use it all the time”

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Posted 5 years ago

“Muito bom amei demais e bom mesmo gente”

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Posted 5 years ago

“Love it. Im always shopping on here. I now have prime as well”

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Posted 5 years ago

“I love Amazon. Always a great service.”

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Posted 5 years ago

“I love Amazon, always a great service. Never a bad surprise.”

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Posted 5 years ago

“Always seem to have what I want in stock and excellent next day delivery with Prime.”

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Posted 5 years ago

“Both my accounts business and personal have been locked, the last email said it is because of the billing address and delivery address do not match their records. I have sent countless emails to them during these locks. Verified my card countless times. When your account is locked you can not access any information in it and it is impossible to talk to anyone from Amazon. I phoned their number that is on Google, the rep, said he can not get access to my account, cannot pass me on to a supervisor without access to the account. The complaints email address just returns with a generic message saying they do not answer emails to this address. I also wrote a complaint through Resolver which has also generated the generic email reply. I am disgusted with Amazon and every time I get an email from them saying this or that I feel stressed to boiling point. Was a happy customer for years. The experience the last month has left me feeling sick. I hope they rot!”

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Posted 5 years ago

“I like amazon it’s easy to get stuff but it’s really hard returning products that you don’t want or broken when you have a disability.”

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Posted 5 years ago

“first class service .”

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Posted 5 years ago

“Really good value product 🙂”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,438 reviews