Amazon UK Reviews

Name: Amazon UK
Rating: 4.65

4.7 Rating 13,471 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

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4.7

Based on 13,471 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is no help what so ever”

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Posted 5 years ago

“Ordered a ebook reader for my holiday, the package was left outside and never received it! Called amazon to explain, said they would call back the next day! They never called and an automatic service ordered a new one that would arrive nearly a week later! Even though I pay for prime! I tried calling for 4 days to explain this and there was a problem with the lines! I finally got hold of them on the day I was going away! Customer service was absolutely pointless, she cancelled my order and prime without even acknowledging the issue and no apology! Will not be going back to amazon”

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Posted 5 years ago

“A excellent amount of stock and super quick delivery and good communication throughout the purchasing process”

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Posted 5 years ago

“I have Amazon Prime which is great for delivery's, reviews on the products are amazing and a vast amount of products to hflp with all your needs.”

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Posted 5 years ago

“Very pleasant translation, quick delivery”

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Posted 5 years ago

“Ordering is easy and they have great customer service, no quibble money back or exchange guaranteed if not happy with purchase. Would highly recommend Amazon. I would also recommend reading the reviews on products before ordering, for a an informed shopping experience and to help you decide whether the product is suitable to buy or not.”

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Posted 5 years ago

“Just a brilliant company, u want something u got it the next day. 1 item never turned up no questions asked refund money bk in my account. 👏👏👏”

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Posted 5 years ago

“fantastic customer service”

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Posted 5 years ago

“Availability, delivery, choice, price, returns... all excellent! Has made the lockdown so much more bearable!”

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Posted 5 years ago

“Very good service - fast delivery and hassle free returns!”

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Posted 5 years ago

“I can’t speak to a person just a chat service and I’ve been a long time customer but recently my parcels haven’t been arriving when they do certain drivers throw the parcels on the floor from a distance and damage them. So ofcourse im very upset”

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Posted 5 years ago

“Have nearly always been able to find what I wanted at a reasonable price. Deliveries and communication have always been very good.”

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Posted 5 years ago

“I like the web layout of their products. I like I can make my search specific to me by clicking on options to get me to my product.”

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Posted 5 years ago

“Great choice of products . Customer service deal with any issues without fuss . I am able to get free speedy delivery and returns if needed again with no fuss”

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Posted 5 years ago

“I find the search engine easy to use and helpful when finding an item and looking to purchase”

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Posted 5 years ago

“Always find anything you need.”

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Posted 5 years ago

“Started using more during lockdown and delighted with the efficiency of deliveries great will definitely continue to be a customer with them.”

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Posted 5 years ago

“I bought a professional Canon camera from the Amazon Warehouse section as second-hand but very good condition. When I got the item it wouldn’t even turn on, the battery was fully charged and all options had been exhausted. I thought the return process would be as simple as any other order but no - the only option is a Hermes collection for sometime “in the next business days”. So basically all of us who work 40hrs a week are stuffed, and Amazon are asking me to pander to the courier’s vague, whenever-we-feel-like-it, schedule. The livechat adviser seriously suggested I leave a £300 camera with a NEIGHBOUR to collect or even worse “in a safe place” (AKA out on the street) with a note attached! Honestly you couldn’t make it up - take some bloody responsibility for your faulty product Amazon!!!!”

Helpful Report

Posted 6 years ago

“Speedy, efficient, reasonably priced, well packaged and often delivered the next day, mostly a perfect returns service if not satisfied or any thing has gone wrong. They have almost anything you can think of or need”

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Posted 6 years ago

“Great value”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,471 reviews