Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price and good set out”

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Posted 5 years ago

“Could not track order as order number wrong contacted customer services who were as useful as a chocolate tea pot. I will cancel my account and never use Amazon again”

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Posted 5 years ago

“very good service”

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Posted 5 years ago

“When I was buying something from amazon I've decided to select one of their Amazon Hub Counter near my job so I would be able to pick it up after work on my way home and I did not use my address because no one would be home to accept the package. I selected 51 Station Road - it is a 24/7 convenience shop near Willesden Junction Station. I got all the message - disached, on your way, it will be delivery today. Out of the blue I got two difference messages from Amazon 1 - Your purchase has been cancelled. 2 - Your parcel was not delivered because the Driver could not access the door of your house. 1st contact with Amazon Customer Service - the person told me the cancellation message was a mistake. And the driver did not deliver the parcel because the shop was closed. I went to the shop myself to talk to the owner and what he told me got my by surprise. Owner - I am sorry but I am not an Amazon Hub Counter, I've never applied for it. They put my shop address down on their list of places where parcels can be delivered and never notified me of anything. After that I spoke with 4 different customer services and noone of them were able to sort out their mess. They told me to wait 24 hours (What I was not pleased with because I need the package asap) It has been 24 hours and do I have the parcel? NO If you are selecting a pick up point, amazon hub counter or locker, maybe you should go there first to make sure they know they are one.”

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Posted 5 years ago

“The myfitpro bracelet is really easy to use and makes my jogging more interesting and gives me adequate targets.Good value too”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Very excellent on-line items and excellent customer service.”

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Posted 5 years ago

“Next day delivery with prime very good service. Items shipped direct from Amazon always well packaged and arrive in good order”

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Posted 5 years ago

“Items always arrive in a timely manner, sellors deal with queries quickly. Can compare quality and options of choice.”

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Posted 5 years ago

“Very poor delivery service. Drivers that lie about "attempted" deliveries, "next day delivery" takes 3 days to be delivered.”

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Posted 5 years ago

“Excellent 5 stars”

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Posted 5 years ago

“Total rubbish service Keep putting me on Prime And cancelling it is a nightmare Do not want Prime Cannot get in touch to cancel it Stick to ebay easy safe to use”

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Posted 5 years ago

“I usually don't get a bad service from this company but once I go for something big here we go with issues. I bought a phone for my girlfriend without telling her, to surprise her; but the biggest surprise didn't come from me but from Amazon itself. Instead of a Huawei p30 I found a bloody 12 pounds door chime!! I kept patience and retained myself from writing an awful review like this one but the customer service has been worst than the mistake on the item. I ordered the phone end of May and by the 3rd of June I sent it back as it was the wrong one. Today 18th of June they are still processing my refund and every time I contact the customer service they are just unable to give me an answer, just delay the refund. Now, here I am waiting for a refund and to rebuy the phone from somewhere else.”

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Posted 5 years ago

“Good experience.”

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Posted 5 years ago

“Amaze They always deliver on time and with a smile”

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Posted 5 years ago

“Very fast delivery”

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Posted 5 years ago

“huge range of quality products at very competive prices if you have not got an amazon alexa your missing out as you can do so many different uses for these devices so don't delay buy one today money well spent”

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Posted 5 years ago

“I brought a Makita router cordless kit, service was A+++, well recommeded”

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Posted 5 years ago

“Prices are usually lower than all other companies. Good fast delivery 👍 Also when I've had to return something faulty the money as been returned swiftly.”

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Posted 5 years ago

“Excellent service even in these troubled times, it's a shame that a lot of other companies are not nearly so efficient and helpfull”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,438 reviews