Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowy at Amazon; I searched high and low for a large palm to sit in a corner of my newly re-decorated living room, having already bought the lovely medium checked seagrass storage basket in readiness, and the palm I chose from Flowy was fantastic, a really healthy, tall palm which is now beautifully complemented by the basket. Delighted!”

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Posted 5 years ago

“I use amazon for nearly everything. I’ve had amazon prime for years now and the wide selection of goods and quick delivery means I’m not having to run out to the shops all the time, and I feel like I’m getting a decent deal, though not always the best.”

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Posted 5 years ago

“Good prices and quick delivery but only when you spend a certain amount”

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Posted 5 years ago

“Very good”

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Posted 5 years ago

“Shopping on Amazon is one of the easiest ways to do your online shopping. There's plenty of choice and if you are are willing to put off your purchase for a few days, you might find the item has been included in a 24 hours price crash; so a chance for further savings. 💰 The one thing I do find annoying when buying on Amazon is the hard sell of Amazon Prime. The unwary shopper can unwittingly sign up for the 30 day free trial without realising. There is the option to ignore the offer but the text for that option is deliberately small and easy to miss when compared to the big, bold advert asking you to sign up.”

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Posted 5 years ago

“I love amazon and am a prime member. Very reliable service and speedy deliveries. Online customer service chat team are very professional and helpful with quick responses.”

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Posted 5 years ago

“great products and excellent, on time delivery service”

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Posted 5 years ago

“My experience of amazing is out of this world. It will 100% the place o go to first to check for materials or tools I need for my job as a carpenter. So fast to deliver. Sometimes even in the same day. Crazy.... love this service. Of course I have amazon prime for this service but it’s one hell of a deal in my opinion. Check them out and Amazon prime!”

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Posted 5 years ago

“Overall great choices and simple UI. Some prices could be better and shipping to some countries is not available. But still best place to buy online.”

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Posted 5 years ago

“fast and efficient”

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Posted 5 years ago

“Had a problem and it was resolved very efficiently”

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Posted 5 years ago

“Great communication, love the app that shows you exactly when your order will arrive”

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Posted 5 years ago

“After being an amazon customer for years, Amazon have removed all of my reviews and the right to ask questions, leave ratings or seller feedback. I have emailed numerous times, contacted live chat but just get an automated email back every time. They have also told me I would receive a refund for a wrongly advertised item but I never received one. Their customer service is terrible!”

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Posted 5 years ago

“I am currently shielding so unable to go out. Amazon has been a life line for me. The delivery is so quick (usually next day) and I'm now on first name terms with my delivery guy who is lovely. Thank you for having everything I need”

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Posted 5 years ago

“A great company to be associated with. Their prime package is exceptional value compared to other platforms. Their operation and organisation from products ordering, supply and delivery is outstanding. The customer support is second to none. I use them as first option everytime. I thourghly recommend them.”

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Posted 5 years ago

“I buy loads from Amazon. The choices are amazing and I'm always happy getting an Amazon voucher as a present.”

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Posted 5 years ago

“My parcels always arrives on time and I have the ability to track the packages before they arrive. All the parcels arrive undamaged in brilliant condition. The customer service teams are always willing to help even though any issues and can be resolved with a click of a button.”

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Posted 5 years ago

“Hopelessly inadequate """"customer service""""" For a few months now, I have been receiving order confirmation and order dispatch emails which show the order number and amount paid but not *what* has been bought. I've now raised this with Amazon twice. The first time, the agent had no clue and tried to fob me off by saying that I could always log in and see my orders. Then he said he'd "escalate it". And promptly did nothing. The second time, the agent had no clue and just dropped my chat completely, leaving a colleague to pick it up. That person was a little more diligent and at least managed to get the order emails showing in HTML. But then I did an order and realised the problem was STILL THERE. I'm afraid the issue is one of staffing and knowledge of English. We all know what a bloody disaster Indian call centres can be, so why are these still being inflicted on us? That's a rhetorical question by the way. We know why. Because Amazon is being cheap. Amazon is so big, it has the belief that it's unassailable. And it doesn't care what its customers think, it just wants to save money. At the moment, you can't even e-mail Amazon. It used to have a carefully buried customer service email address which, if you could actually find it meant you could deal with them in detail and in writing. Now, for some reason, there is a problem with that system and you can only chat to them, which leaves the way open for cretins like the ones I've dealt with to just drop the chat or make up silly excuses. I buy stuff from you every day, Amazon; either on personal or business account. So sit up and take notice, or I'm going elsewhere. Absolute rubbish.”

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Posted 5 years ago

“I have bad experience with this company in africa, we can't sell on it.”

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Posted 5 years ago

“I would like to send my heartfelt thanks to your delivery driver, William who gave me a bottle of water when my car had overheated after being stuck in traffic yesterday. I was on my way with my 93 year-old mum to an appointment about her heart. It was all very stressful but just by stopping William made things much better. He was driving a van with CYG (possibly) reg and we were in Streamside, Maidstone, ME20 6SY. I would like to pass on my appreciation.”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,438 reviews