Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice of products . Customer service deal with any issues without fuss . I am able to get free speedy delivery and returns if needed again with no fuss”

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Posted 5 years ago

“I find the search engine easy to use and helpful when finding an item and looking to purchase”

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Posted 5 years ago

“Always find anything you need.”

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Posted 5 years ago

“Started using more during lockdown and delighted with the efficiency of deliveries great will definitely continue to be a customer with them.”

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Posted 5 years ago

“I bought a professional Canon camera from the Amazon Warehouse section as second-hand but very good condition. When I got the item it wouldn’t even turn on, the battery was fully charged and all options had been exhausted. I thought the return process would be as simple as any other order but no - the only option is a Hermes collection for sometime “in the next business days”. So basically all of us who work 40hrs a week are stuffed, and Amazon are asking me to pander to the courier’s vague, whenever-we-feel-like-it, schedule. The livechat adviser seriously suggested I leave a £300 camera with a NEIGHBOUR to collect or even worse “in a safe place” (AKA out on the street) with a note attached! Honestly you couldn’t make it up - take some bloody responsibility for your faulty product Amazon!!!!”

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Posted 5 years ago

“Speedy, efficient, reasonably priced, well packaged and often delivered the next day, mostly a perfect returns service if not satisfied or any thing has gone wrong. They have almost anything you can think of or need”

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Posted 5 years ago

“Great value”

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Posted 5 years ago

“My last company was so good that…”

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Posted 5 years ago

“Fraudulent activity on my account back in March 2020. Spent hours on the phone getting this sorted. Now received email stating that the item from March can’t be paid for so they’ve closed my account. I appreciate that the fraud side of things need to be looked in to but so frustrated with Amazon as this should have been sorted 5 months ago! Also have all my music devices and alarm clocks with Amazon and my Kindle too, which can now not be accessed for up to 48 hours due to my account being closed. 😡😡”

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Posted 5 years ago

“Can it? Sure. Anything that is accessible through the internet has a vulnerability in some form of another. Whether it would be a technical or a social vulnerability, it can be exploited. If people find security flaws in the software, exploit it in certain ways and abuse it for their malicious intents, I see no reason why that cannot be done. However, it is probably a majorly complicated issue to get into the application, and multiple layers of security protecting it don't make it easier. Another approach is Social. Either phishing or another form of getting employees credentials or access to development devices. If you can’t do it directly, you can always attempt another approach. I would assume that there are security measurements for such issue as well. But it is not all 100% safe. Additionally, I recommend reading other answers here as they are equally insightful. But sometime you may need some professional interference, Just contact cyberrlord @ gmail . com or on whatsapp +1 (510)606-5628”

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Posted 5 years ago

“Always deliver a great service. Easy payment. Easy search options. Compares prices. Next day deliveries. Customer service is punctual to resolve any purchase issues and complaints. Overall a great shopping experience.”

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Posted 5 years ago

“They sent me wrong item and couldn't issue a refund. Poor service!”

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Posted 5 years ago

“it is easy to use and interesting. know what to recommend”

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Posted 5 years ago

“Kettle arrived on time and is very efficient and light weight and easy to use.”

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Posted 5 years ago

“Unbelievable range of stock items. Once registered it’s so easy to purchase quickly and securely. Delivery service is very efficient as is the returns service.”

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Posted 5 years ago

“I have ordered and item on the 29th of May. Even though the item was on stock when i ordered it,I did not get a delivery date. After a month still no delivery date but what is worst,the did not contact me to say there's something wrong. I have then contacted them every day spending at least an hour on chat with them trying to get this sorted / escalated. in the end they gave said that i have NO choice but re-order the item as it was stuck in their ordering system..bla bla bla. I have then re-order it on 2nd of July 2020 and was re-assured that a manager will personally be monitoring this and will update me,,guess what?! nothing happen till today when they have asked me to re-order the item as is stuck in the ordering system !!! UNBELIEVABLE !! They don't even know the history of it. I never had to deal before with their customer services but I have to say that this is the worst customer services I have seen in my life! People on their end failing over and over to do basic customer services and they're probably still being employed!!”

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Posted 5 years ago

“Website five star, always has what I need. I pay for prime so normally next day delivery. Delivery drivers not the best very lazy and many occasions they have left my parcel by the door without even knocking. They have also lost a few of my parcels by delivering them to the wrong address which is a hassle. Customer service has always been good, tracking and replaying missing items.”

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Posted 5 years ago

“Great customer care easy access with clear advice”

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Posted 5 years ago

“Lack of information,with regard collection of purchase, I selected to pick up my parcel, from my local Post Office, upon my arrival at designated time, was told my Post mistress, that Amazon were told that parcels,could not he accepted, due to Corona virus, and lack of space in the PO. Amazon should have deleted the local pick up option,on their site, and saved me time and money In making a wasted journey.”