Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleasant translation, quick delivery”

Helpful Report

Posted 5 years ago

“Ordering is easy and they have great customer service, no quibble money back or exchange guaranteed if not happy with purchase. Would highly recommend Amazon. I would also recommend reading the reviews on products before ordering, for a an informed shopping experience and to help you decide whether the product is suitable to buy or not.”

Helpful Report

Posted 5 years ago

“Just a brilliant company, u want something u got it the next day. 1 item never turned up no questions asked refund money bk in my account. 👏👏👏”

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Posted 5 years ago

“fantastic customer service”

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Posted 5 years ago

“Availability, delivery, choice, price, returns... all excellent! Has made the lockdown so much more bearable!”

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Posted 5 years ago

“Very good service - fast delivery and hassle free returns!”

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Posted 5 years ago

“I can’t speak to a person just a chat service and I’ve been a long time customer but recently my parcels haven’t been arriving when they do certain drivers throw the parcels on the floor from a distance and damage them. So ofcourse im very upset”

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Posted 5 years ago

“Have nearly always been able to find what I wanted at a reasonable price. Deliveries and communication have always been very good.”

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Posted 5 years ago

“I like the web layout of their products. I like I can make my search specific to me by clicking on options to get me to my product.”

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Posted 5 years ago

“Great choice of products . Customer service deal with any issues without fuss . I am able to get free speedy delivery and returns if needed again with no fuss”

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Posted 5 years ago

“I find the search engine easy to use and helpful when finding an item and looking to purchase”

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Posted 5 years ago

“Always find anything you need.”

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Posted 5 years ago

“Started using more during lockdown and delighted with the efficiency of deliveries great will definitely continue to be a customer with them.”

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Posted 5 years ago

“I bought a professional Canon camera from the Amazon Warehouse section as second-hand but very good condition. When I got the item it wouldn’t even turn on, the battery was fully charged and all options had been exhausted. I thought the return process would be as simple as any other order but no - the only option is a Hermes collection for sometime “in the next business days”. So basically all of us who work 40hrs a week are stuffed, and Amazon are asking me to pander to the courier’s vague, whenever-we-feel-like-it, schedule. The livechat adviser seriously suggested I leave a £300 camera with a NEIGHBOUR to collect or even worse “in a safe place” (AKA out on the street) with a note attached! Honestly you couldn’t make it up - take some bloody responsibility for your faulty product Amazon!!!!”

Helpful Report

Posted 5 years ago

“Speedy, efficient, reasonably priced, well packaged and often delivered the next day, mostly a perfect returns service if not satisfied or any thing has gone wrong. They have almost anything you can think of or need”

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Posted 5 years ago

“Great value”

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Posted 5 years ago

“My last company was so good that…”

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Posted 5 years ago

“Fraudulent activity on my account back in March 2020. Spent hours on the phone getting this sorted. Now received email stating that the item from March can’t be paid for so they’ve closed my account. I appreciate that the fraud side of things need to be looked in to but so frustrated with Amazon as this should have been sorted 5 months ago! Also have all my music devices and alarm clocks with Amazon and my Kindle too, which can now not be accessed for up to 48 hours due to my account being closed. 😡😡”

Helpful Report

Posted 5 years ago

“Can it? Sure. Anything that is accessible through the internet has a vulnerability in some form of another. Whether it would be a technical or a social vulnerability, it can be exploited. If people find security flaws in the software, exploit it in certain ways and abuse it for their malicious intents, I see no reason why that cannot be done. However, it is probably a majorly complicated issue to get into the application, and multiple layers of security protecting it don't make it easier. Another approach is Social. Either phishing or another form of getting employees credentials or access to development devices. If you can’t do it directly, you can always attempt another approach. I would assume that there are security measurements for such issue as well. But it is not all 100% safe. Additionally, I recommend reading other answers here as they are equally insightful. But sometime you may need some professional interference, Just contact cyberrlord @ gmail . com or on whatsapp +1 (510)606-5628”

Helpful Report

Posted 5 years ago

“Always deliver a great service. Easy payment. Easy search options. Compares prices. Next day deliveries. Customer service is punctual to resolve any purchase issues and complaints. Overall a great shopping experience.”

Helpful Report

Posted 5 years ago

Amazon UK is rated 4.7 based on 13,447 reviews