Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant, lots of options to choose from even smaller independent options.”

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Posted 5 years ago

“Great prices resolve problems fast and no quibble on returns”

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Posted 5 years ago

“Ordered an item, paid up front. item did not arrive then had to chat online to try and resolve problem to be told I have to wait another 7 days to get money back..pathetic”

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Posted 5 years ago

“Always clear instructions Easy to find things”

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Posted 5 years ago

“Ordered garden furniture didn't hear anything so phone and was told delivery would be next day so moved everything out of the way removed fence panels out took time off work Onlf to receive email on the day to say sorry no stock will be a out 3 weeks what a joke off a company make loads of money for being incompetent had too give 1 star too leave a review be warned was for a birthday surprise 😡😡”

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Posted 5 years ago

“They always help full”

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Posted 5 years ago

“Great offers on items from all different departments. Staff and delivery drivers work hard to make sure your packages arrive promptly, secure and undamaged. Great service, fantastic app with an easy-to-navigate interface. Never had any issues and will continue to use Amazon’s service for years to come.”

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Posted 5 years ago

“Always use amazon. So easy to use, hassle free, always good deals on”

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Posted 5 years ago

“Amazon is the best . Great service fast delivery. They have never miss placed my parcel i am always confident with them when ordering my stuff . Highly recommend”

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Posted 5 years ago

“Very good recommendation for everyone”

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Posted 5 years ago

“Even during this pandemic the service is great”

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Posted 5 years ago

“Great to buy from.. Need anything Amazon have it...delivered straight to.door.. Never had to return anything.. Always pleased with items ..”

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Posted 5 years ago

“When i ordered the tool from Power Tool World it gave me the option to pay through Amazon which i did and was easy and safe”

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Posted 5 years ago

“Fabulous company, helped us out a lot with our DIY problems (replacement toilet parts, cooker hood parts etc) over the lock down period where no shops were open. All delivered quickly. Excellent.”

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Posted 5 years ago

“Always consistent and professional Amazing service and value Beats the high street everytime”

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Posted 5 years ago

“Diabolical service at Amazon logged on and offered £10 discount if downloaded app. Did this followed details placed order for £30 plus no discount given full mount taken. Tried talking to customer services via web chat waste of 2 hours basically inferred I was an idiot. Money was taken within 30minutes which according to them shouldn’t go until goods despatched, Wrong. Will not be purchasing from this company again. Given 1 star as cannot give no stars.”

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Posted 5 years ago

“During this pandemic , they have been a lifesaver..I live on my own and their sevice has been a joy to look forward to. Their staff and sevice has been reliable and courteous With so much uncertainty in the world they are fabulous”

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Posted 5 years ago

“Very good and practical. I hope I have no problem”

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Posted 5 years ago

“Very speedy delivery”

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Posted 5 years ago

“Good quality products but very bad customer service's.”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,438 reviews