Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always quick delivery and great products! I’m an amazon shopping addict!”

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Posted 5 years ago

“My Makita battery has been running and charging great! The battery lasts and i am just about to order a new Makita grinder through these guys!”

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Posted 5 years ago

“Amazon has some dodgy business practices. I ordered surgical face masks from Amazon for £21.50. Amazon saw fit to substitute my premium masks with cheap ones that cost £8.40 and refused to refund the difference, stating it was the price I agreed to pay. The first pic shows what I ordered and the second shows what they substituted. Again, complete refusal to refund the difference. Only option was send it back. Such a waste of time and thievery.”

Amazon UK 2 star review on 22nd May 2020

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Posted 5 years ago

“I have used Amazon for many years and has become easier and easier as time has gone on. We have become very snobby as a result and get fed-up if 'same day' isn't an option. Stay classy, Amazon”

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Posted 5 years ago

“I have used Amazon for about 10 years now and have aways found them fair to deal with they sort out problems quickly if there is one I would recommend them to anyone”

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Posted 5 years ago

“so fast in sending your product and very professional in responding to any problem i face. i like to give my business to them first before anyone else .”

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Posted 5 years ago

“Have been buying a lot of items now on Amazon for a few years. The Customer service gets better and better . Problems are solved without fuss returns and refunds are hassle free. The company goes from strength to strength.”

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Posted 5 years ago

“Always great products at great prices and the delivery times are quick.”

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Posted 5 years ago

“Could not edit the given delivery date, tried to go back, failed, consequently the item was delivered to the wrong address on the date I had not wanted”

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Posted 5 years ago

“Just canceled my prime. No point in paying for a service that fails to deliver. Joke of a once decent company. eBay has become a far better and more reliable way to shop. Will avoid Amazon from now on.”

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Posted 5 years ago

“I bought bits an bobs for my car a perfec...and on time”

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Posted 5 years ago

“Soccerstar.biz This product should not be advertised as being for all ages, as it is just for young children. Very disappointed and have been able to let others know that it is poor value for the money and not to purchase the comic themselves. Will continue to let consumers know that this is for young children only and expensive for the quality.”

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Posted 5 years ago

“worse experience ever, shopped with them over 10yrs, had a hard drive go faulty, just wanted a replacement, they refused and only offered a refund, nothing to do with prices had nearly doubled since bought item, was give false advice, passing the busk and say contact company that makes item to see if replace, i will never shop with them again”

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Posted 5 years ago

“Great company, first class service, anything you need👍. Can't praise them enough. 😁”

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Posted 5 years ago

“Ordering stuff on Amazon used to be a breeze. Now it’s awful! Trucking you into signing up to Prime etc at the end of the checking out process in small print. Trying to get free delivery even when over £20. I end up abandoning my basket a lot. It used to be much more straightforward. Now it’s rubbish.”

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Posted 5 years ago

“very good one best Amazon.co.uk”

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Posted 5 years ago

“They are great! On top of my order I received free Prime for a month!”

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Posted 5 years ago

“Very good services 🥰”

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Posted 5 years ago

“Whit can I say, this site has helped no no end. I have looked, browsed ordered, and received within a week. You can't expect better then that , forgot to say in lockdown how good is that.👍”

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Posted 5 years ago

“it was realy good but the packaging was bad”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,438 reviews