Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good mostly, swift delivery and reasonable postage & packaging .”

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Posted 5 years ago

“They allow people to duplicate your account and do nothing about it”

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Posted 5 years ago

“Really good company on the whole. Great communication and customer service.”

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Posted 5 years ago

“I always deal with Amazon, never let me down, keep me informed as to where my delivery is. Great value”

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Posted 5 years ago

“Usually quick deliveries and wide range of products”

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Posted 5 years ago

“Waited all day as delivery time changed throughout the day then I take my dog out for 5 mins and the driver jst drives away as I'm getting back to house and now I'm told it will be delivered between 9 and 9 the next day not good enough”

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Posted 5 years ago

“I no longer have access to the email registered with my prime account, it tells me to seek help through the app, the app wants me to sign in and send an authentication code to said email address lol. Your customer service phone line is down during the pandemic. I have no means of resolving this issue unless somebody from Amazon can contact me.”

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Posted 5 years ago

“Fair play to the whole team . Working and delivering joy to each uk home in this crisis.”

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Posted 5 years ago

“Super fast delivery!”

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Posted 5 years ago

“My order came damaged , but the customer service was excellent resolved the issue no fuss could not be more help full had me replacement out next day excelllent after sales”

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Posted 5 years ago

“Great service with out them were would we be”

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Posted 5 years ago

“Got told to leave house during lockdown to return a parcel”

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Posted 5 years ago

“HGV drivers can not read. Every evening several Amazon prime HGV enter Winwick Lane in Lowton A579 WA3 1LS toward the M6 motorway. How drivers constantly ignore the 4 separate 7.5 tonne weight limit signs prior to entering the lane is totally beyond me. What's more the company take no action. No matter how many times I contact them.”

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Posted 5 years ago

“DO NOT ORDER FROM THIS COMPANY ordered fishing lures on 16april through amazon prime . they were marked as detached following day and estimated delivery was 20th -23rd april nothing came on 23rd april so j rang onogo and was told sombodey will call you back . nobody did . on 24th april 3 out of the 5 packs of lures i ordered arrived . i gave it another couple of days more to see if the remaining 2 packs would arrive but nothing did . back on the phone all day on 28th april it was a silly answering message that hung up on me every time.i finally got through at 5.30pm to be told sombodey will ring me back asap . to which nobody still has . my money has been taken and i have only received 2/3 of what i have pay for COMPLETELY FEEL RIPPED OFF”

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Posted 5 years ago

“I bought a watch which was already loosing time when I received it within two days. Amazon seem to have a return service which prevents you returning goods so that in the end you give up and you loose your money I have just given up !!!”

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Posted 5 years ago

“Fab speedy delivery, great website design and range of products.”

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Posted 5 years ago

“Good service. Prompt delivery. Vast range of goods. Prices are competitive.”

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Posted 5 years ago

“Always great prices, always fantastic goods. Can’t praise this company any higher”

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Posted 5 years ago

“Always cheaper and next day delivery with Prime. Never buy something without checking on Amazon first.”

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Posted 5 years ago

“Easy to purchase and great info about the product”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,438 reviews