Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

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“If I have trouble sourcing anything I just go to Amazon. Great value.”

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Posted 5 years ago

“on the ball as a Company, get a bad product they respond immediately, i am grateful for that, and am pleased to say, it does not happen very often”

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Posted 5 years ago

“Prime is a very good feature , I use it very often”

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Posted 5 years ago

“Quick an easy to use orders usually arrive within 2-4 days”

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Posted 5 years ago

“I am so happy and satisfied from Amazon using. So quick, easy, always responsible and secure. Even in the situation with COVID-19 they still work and trying everything possible to be useful for customers.”

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Posted 5 years ago

“THIS IS NOT A REVIEW ON AMAZON It is a company named BRADLEY BROWN INTERNET LTD. WHICH MY ORDERS WERE MADE THROUGH AMAZON. Although I ordered the same type of clothing from another company arrived in time on every occasion. Bradley Brown have done everything to dismiss the fact the orders never arrived. Even down to involving the postmen, which I had a good mind to paste and forward the discussions I've had with there representatives. Although she comes across as very pleasant and appears to want to help , they continue to have you going round in circles with no outcome still to bring this to conclusion. Other companies with same products would be a contributor before using this company”

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Posted 5 years ago

“Great service always even if the product is not what was expected their returns dept are top quality.”

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Posted 5 years ago

“Always extremely helpful whenever a problem arises”

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Posted 5 years ago

“DO NOT subscribe with them!! I have had sooo many problems with amazon, both relating to the same thing. I rang up ages ago to cancel An account as somehow two had been made one with my phone number, one with my email address. So had a few problems but finally managed to get through to someone that merged my accounts together and cancelled the one with my mobile number - which was fine. I’ve now been charged TWO payments for my kindle unlimited subscription, when I went into the chat to find out why they said that the second was authorisation (it wasn’t I could see it deducted from my account) so then I said I will take screenshots and send it over, the first email sent back an automated response saying that the email the woman gave me was a no reply email address. The second one she gave also didn’t work either. They then proceeded to tell me that it was An authorisation Reference and it hadn’t been taken from my account which it had. By this time I had being chatting to them for OVER AN HOUR! with nothing resolved at all. I then spoke to a supervisor that said I have two accounts with them and I needed to give the other email address to cancel the account - I’d never used another email address except my own! So after about half an hour of me repeating the same thing that I can’t access the account as I don’t know the email address and him refusing to give it to me, he wouldn’t cancel the direct debit so now I am stuck with two direct debits each month for the same thing one of them being from an account I’ve never even used and should’ve been cancelled (if it’s the same account as the time before this happened) SO TWO HOURS LATER, nothing has been resolved at all, just that I’m going to have to ring up my bank and cancel the direct debit and probably not get refunded for the payment that I never signed up for.. The customer service is absolutely ridiculous!!! If I could give 0 stars I would”

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Posted 5 years ago

“I have had many good buying experiences with Amazon and until about 5 weeks ago understandably the delivery times are longer and less items available. This is obviously caused by the pandemic. Approximately 3 weeks ago I closed my account with eBay because of the amount of profiteering they appear to be approving on there platform. Unfortunately the same appears to be happening with Amazon, maybe Amazon should realise that if they do appear to approve profiteering they may well lose custom when this is over. Come on Amazon we are all in this together get the scum bag profiteers off your site. Support your customers.”

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Posted 5 years ago

“customer service is awful, been buying stuff from them for ages and all of a sudden they have to put my card under investigation for 7 days for no reason whatsoever, I think i must cancel my prime subscription and permanently switch to eBay”

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Posted 5 years ago

“Very poor. Sent my some obviousFAKE counterfeit Sony headphones that didnt even work. Dont know how such a big and greedy company can get away with this. Will never buy from amazon again. Amazon refuses to give a refund.”

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Posted 5 years ago

“Buying from Amazon is not safe or secure at all. Bought from wowchernext day someone in china started using my credit card details to try to buy stuff. To add further insult to injury never did get the items I ordered!”

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Posted 5 years ago

“Speedy delivery in this time of crisis. Thank you for brightening my day”

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Posted 5 years ago

“Because I gave accurate feedback on a service I was not wholeheartedly happy with I am barred from giving feedback”

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Posted 5 years ago

“they did 5 slaughter transactions and I can't believe the money... :(”

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Posted 5 years ago

“Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text Ellen GB For companies Review of Amazon.co.uk Ellen 2 reviews 1 star: Bad 2 minutes ago DISGUSTED Would have given zero rating Would have given zero if I could, being of the older generation I am self isolating due to COVID 19 my kindle stopped working and I was refused a replacement as warranty expired 2 months earlier and all they kept offering was a 15% discount off a new device which I can not afford, the kindle along with the internet was helping me cope as I live alone. Gutted that they can treat loyal customers this way, and also had they contacted about expiring warranty i would have taken out a further warranty, am disgusted with this”

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Posted 5 years ago

“Excellent service supporting rural communities in unprecedented times.”

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Posted 5 years ago

“As a Prime customer, I have been experiencing a very critical issue with a high-value order being misdelivered, without signature to a fake name (or at least not anyone in my building). I have spent over 20 hours talking to customer support, their managers and their managers' managers throughout the last 3 weeks. Every conversation is going in circles; their chain of communication is virtually non-existent; let's say their CS representative Mr. X doesn't know what their CS representative Mr. Y said, so you have to explain everything from the beginning every single time, even when being transferred! The best part is when you get conflicting responses from different customer service reps... (sarcasm intended) - such as: we have a delivery signature / we don't have a delivery signature - which then obviously takes extra time to figure out. Some of the managers even had the audacity to close the conversation after I caught them contradicting themselves!! Please stay away from this company. I will be taking legal action against them based on these events and they will pay for everything wrong they've done.”

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Posted 5 years ago

“Very happy with service , will always shop through amazon!!!!!!!”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,438 reviews