Amazon UK Reviews

Name: Amazon UK
Rating: 4.65

4.7 Rating 13,471 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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4.7

Based on 13,471 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fair play to the whole team . Working and delivering joy to each uk home in this crisis.”

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Posted 6 years ago

“Super fast delivery!”

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Posted 6 years ago

“My order came damaged , but the customer service was excellent resolved the issue no fuss could not be more help full had me replacement out next day excelllent after sales”

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Posted 6 years ago

“Great service with out them were would we be”

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Posted 6 years ago

“Got told to leave house during lockdown to return a parcel”

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Posted 6 years ago

“HGV drivers can not read. Every evening several Amazon prime HGV enter Winwick Lane in Lowton A579 WA3 1LS toward the M6 motorway. How drivers constantly ignore the 4 separate 7.5 tonne weight limit signs prior to entering the lane is totally beyond me. What's more the company take no action. No matter how many times I contact them.”

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Posted 6 years ago

“DO NOT ORDER FROM THIS COMPANY ordered fishing lures on 16april through amazon prime . they were marked as detached following day and estimated delivery was 20th -23rd april nothing came on 23rd april so j rang onogo and was told sombodey will call you back . nobody did . on 24th april 3 out of the 5 packs of lures i ordered arrived . i gave it another couple of days more to see if the remaining 2 packs would arrive but nothing did . back on the phone all day on 28th april it was a silly answering message that hung up on me every time.i finally got through at 5.30pm to be told sombodey will ring me back asap . to which nobody still has . my money has been taken and i have only received 2/3 of what i have pay for COMPLETELY FEEL RIPPED OFF”

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Posted 6 years ago

“I bought a watch which was already loosing time when I received it within two days. Amazon seem to have a return service which prevents you returning goods so that in the end you give up and you loose your money I have just given up !!!”

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Posted 6 years ago

“Fab speedy delivery, great website design and range of products.”

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Posted 6 years ago

“Good service. Prompt delivery. Vast range of goods. Prices are competitive.”

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Posted 6 years ago

“Always great prices, always fantastic goods. Can’t praise this company any higher”

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Posted 6 years ago

“Always cheaper and next day delivery with Prime. Never buy something without checking on Amazon first.”

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Posted 6 years ago

“Easy to purchase and great info about the product”

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Posted 6 years ago

“Negotiating a refund on your website is painfully pathetic. Probably deliberately so - most disgusted!! Not sure I want to do business with you anymore...”

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Posted 6 years ago

“This is ridiculous service! I think amazon in UK lost something definitely! I ordered the gaming mouse with a defect it didn't work properly, they didn't want to send me working one they said I will receive a refund in 14 days...After that they informed me that I need to wait another 5-7 days. I am a gamer and streamer I need a working mouse. It's just SAD what they are doing, they service is worth nothing now. I was speaking with people on their chat. Rude and they didn't want to give me a address to leave an official complaint. I am paying 3 years for amazon prime, ordering everything on amazon, now I will NEVER order something from UK amazon!”

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Posted 6 years ago

“Goods as described, speedy delivery and great customer service”

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Posted 6 years ago

“I have used Amazon UK a lot and have never had an issue that hasnt been sorted by the CS team. this changed yesterday when i had to contact Amazon customer services. they had me running around in circles, didnt seem to understand my problem and i was passed from agent to agent none of whom were helpful. I think that these people are employed to anger and frustrate customers so that they drop their concerns. the customer service agents contradict themselves and at the very best are uninformed at worst liars. I have cancelled all of my memberships and am looking to make a complaint however as complaints are investigated by the customer services team that the complaint is about i cant see it getting very far.”

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Posted 6 years ago

“Amazon is the best online market”

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Posted 6 years ago

“Amazon is my first choice for online shopping. Outstanding value for money. Great quality products on sale with the costumer service to match. You get so many services for your money when you buy Prime. Amazon Video with thousands of TV shows and movies. Amazon Music with millions of songs. Fast delivery on parcels. Twitch Prime to watch and support your favourite streamers. Unlimited photo storage. It's insane what's on offer for just £79.99 a year. Totally worth it. .”

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Posted 6 years ago

“Customer services , do nothing to help with issues regarding refunds . Never again will I purchase from Amazon , Trustpilot reviews are totally accurate . Ebay far superior in every way”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,471 reviews