Name: Amazon UK
Rating: 4.65

“I had ordered on Amazon UK on 11 March. First time ever using Amazon. I reside in China. I used Amazon to buy a birthday gift for my friend in the UK. The gift was supposed to arrive 15 March. Today is 20 March, still have not recieved the item. Contacted Amazon 4 times, via the app as I can't call them from China. Was told over and over that they can only offer me a refund, that the item could be lost and that they have no way of tracking the item or getting hold of the courier service. No one answers my questions as to where my item is, or what is the delay. They keep telling me it could be lost. I can't believe such a big company can lose an item, and worst is that when they lose an item, they are unable to track it. The item is also no longer on sale, so if I refund, I can't purchase it again. And I want that item. It's so embarrassing to explain to my friend that I did actually get him a birthday gift but I have no idea where it is. Amazon blamed DPD, but when I contacted DPD they hadn't received the item yet. The agents tell me they will tell the internal team to sort it out but clearly nothing has been sorted out. No one has contacted me with information, and neither has my friend recieved his birthday gift. I am highly upset. First and last time I will use Amazon UK”

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Posted 6 years ago

“Usually does what it says and delivery usually reliable”

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Posted 6 years ago

“What a joke. Ordered Prince 1999 Super Deluxe off Amazon in US and Amazon UK was seller. Paid for expedited shipping. Thought was deal at $68, even cancelled a $99 order from another seller. Big mistake! They never answered my email when item never arrived, and refused to help via chat. Waited forever, and UPS tracking showed a label created and item never shipped. Promised a second time from Amazon US to arrive by 3/13. Nothing! Had to pay $144 now as only available through other sellers. DO NOT order from Amazon UK! Worst seller ever! :(”

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Posted 6 years ago

“Always a great service all around with Amazon UK. I use them at least three times a month and never get let down.”

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Posted 6 years ago

“Always quick and on time deliveries”

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Posted 6 years ago

“I have installed the app and I find it is very user friendly and cuts out a long payment process.”

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Posted 6 years ago

“My experience on live chat was so easy and the operator was so helpful in cancelling a subscription that I no longer needed .. Well happy”

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Posted 6 years ago

“Thank for wasting my time”

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Posted 6 years ago

“Amazing company”

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Posted 6 years ago

“do not recommend Their was a time when I thought amazon customer and whole shopping experience was very good helpful staff but over the last two years their customer is very unhelpful they just basically copy past pre scripted replies and don’t actually reply fully to your actual query or problem received faulty wireless charger for phone stopped working as it has lithium batteries in it local post office Royal Mail will not take it now what amazon wants me to do is ! Pay out of my own pocket search around to find delivery company who will take items with lithium batteries and arrange everything pay nearly ten pounds for it im done with amazon i beleive cause Jeff bezo got caught cheating on hes wife lost all that money they don’t care about giving right shopping experience better of sticking to companies like Argos”

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Posted 6 years ago

“do not recommend Their was a time when I thought amazon customer and whole shopping experience was very good helpful staff but over the last two years their customer is very unhelpful they just basically copy past pre scripted replies and don’t actually reply fully to your actual query or problem received faulty wireless charger for phone stopped working as it has lithium batteries in it local post office Royal Mail will not take it now what amazon wants me to do is ! Pay out of my own pocket search around to find delivery company who will take items with lithium batteries and arrange everything pay nearly ten pounds for it im done with amazon i beleive cause Jeff bezo got caught cheating on hes wife lost all that money they don’t care about giving right shopping experience better of sticking to companies like Argos”

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Posted 6 years ago

“I purchased by mistake 2 silks for(riding hat)...so returned one for a refund, returning the item as suggested.... I have never received the refund £20...since last December...Unable ever to successfully have any satisfaction by phone...!!! Totally annoyed and disappointed..”

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Posted 6 years ago

“Always a great service from amazon and always quick to reply if anything is wrong with a delivery.”

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Posted 6 years ago

“Rubbish service, lies about delivery of orders and refunds can take forever but they are quick to take your money. Appalling customer service and even poorer quality goods.”

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Posted 6 years ago

“Dreadful service, appalled by lack of delivery of orders. Excuses and lies about delivery dates, poor communication and goods are not worth the money. Avoid at all costs Absolute rubbish”

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Posted 6 years ago

“Yes I got my parcels but the 2 drivers total egnored me and just threw items in my arms ,consequently I dropped them,can't they speak English .”

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Posted 6 years ago

“Always very helpful with any enquiries .”

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Posted 6 years ago

“Ned ate Lambland.”

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Posted 6 years ago

“I ordered a T shirt from Smarty Pants via Amazon Prime, and the T shirt was at least one size too big and made of extremly poor material. Smarty pants initially said I could return the T shirt, but at my own cost. When I queried them about this, Smarty Pants then said I couldn`t return the T shirt since it had been made to measure. When I reminded Smarty Pants the T shirt had never been made to measure ( or it would not have been at least one size too big), they then said I could return it, but only if I paid for the postage. When I tried to write an honest review giving an accurate account of my experience of Smarty Pants on Amazon (whom I had purchased the T shirt from via Amazon Prime) they refused to print my review, and blocked me from writing any reviews about my experience of Smarty Pants T shirt/ appalling customer service. Although I`ve asked Amazon to give me an explanation for the above, they have refused to get back to me?! One can only assume that Amazon do not wish any negative reviews about companies such as Smarty Pants from whom they are making a sizeable profit by selling their T shirts etc via Amazon prime. In future I will be very cautious about any positive reviews I read on Amazon who seem to be reluctant to print honest negative reviews such as mines, so as not to deplete the profit they make out of companies such as Smarty Pants!”

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Posted 6 years ago

“Been waiting all day yesterday for my parcel to arrive and now been told it might arrive today. Waste of time and my daughter's surprise has been ruined! Amazon make it very difficult for customers to contact them to get a genuine answer. At least give me an answer if my parcel will arrive today I can cancel if it wont or I'll end up waiting at home all day when I've got other things to do. Not the first time this has happened either.”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone

Amazon UK Reviews