Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick deliveries and great deals”

Helpful Report

Posted 6 years ago

“I order 3 books from amazon co U.K. For 72 dollars some change. I never receive what I pay for. I can't get contact with anyone. This was my first experience using this service I feel like I got rip off. No response from amazon co U.K. I feel that Amazon should receive no stars. No one reach out to me. No customer service I feel like I should receive a full refund. If I don't receive full refund I am done with Amazon co U.K. I never receive my delivery.&”

Helpful Report

Posted 6 years ago

“Very disappointed, and feeling how unjust the Amazon practice of removing gift card values from people's account - especially with no reminder that it's about to happen. What's the point of being able to add them to the account if the use by period isn't extended?”

Helpful Report

Posted 6 years ago

“Easy Efficient Comparative pricing Fast delivery with prime”

Helpful Report

Posted 6 years ago

“Exceptional service, range and price”

Helpful Report

Posted 6 years ago

“I like Amazon, I order many times per month...”

Helpful Report

Posted 6 years ago

“Best thing I’ve done for a long while, using Amazon for a lot of my new purchases has given me access to a much wider market and subscribing to Prime means I get fast delivery on most of the things I want plus the other perks - Prime Films, TV series and lots of other stuff. Absolutely brilliant!!!”

Helpful Report

Posted 6 years ago

“I use them very often and I consistently get speedy deliveries other then the fact that every so often you come across an item that is extremely overpriced, it is incredibly difficult to fault”

Helpful Report

Posted 6 years ago

“I ordered BG700 and received BG600 which is cheaper than my original order. When I posted the review Amazon removed it. Not happy customer. Amazon is loosing customer.”

Helpful Report

Posted 6 years ago

“I really just dont understand why this company is so popular Every time I order off them something slips up. They offer me offers that never materialise and are full of loop holes Dont need to boycott because every time I use them they remind me why I stopped using them the last time. Ring customer service and they just say I am here to help you and do absolutely nothing to help you”

Helpful Report

Posted 6 years ago

“Love using Amazon as good range of products and I don't need to leave my comfy chair! but in seriousness the products offered and the price from not only the big retailers but the small SMEs is brill, if we can support the SMEs all the better”

Helpful Report

Posted 6 years ago

“Order not delivered. No update on whereabouts had to ask for a refund 4 days after it was due as nothing was happening. Then guess what another order has failed to turn up on the last day of the delivery slot.”

Helpful Report

Posted 6 years ago

“amazing service! quick delivery!”

Helpful Report

Posted 6 years ago

“Difficult to get a refund, the orders stated delivered even when not been, customer service completely not trained to the standards and rude staff working there. Cannot recommend.”

Helpful Report

Posted 6 years ago

“I live in Sweden and have never ordered from Amazon UK before so I didn't know what to expect. I was very pleasantly surprised when I got my order more quickly then some domestic orders. I can really recommend ordering from Amazon UK when you live in Sweden.”

Helpful Report

Posted 6 years ago

“Always an excellent selection of goods offered. Excellent delivery. Easy to deal with. Altogether perfect.”

Helpful Report

Posted 6 years ago

“Always deliver on time,products are good as well as the prices,primes services are worth the money.”

Helpful Report

Posted 6 years ago

“If it was possible to give Amazon no stars, I would. I bought an item through them as a Christmas present. The fact that the seller was in China was not apparent on the Amazon site or I would not have bought from them. The item arrived, late and incomplete. Attempts to get a refund are ongoing - the seller is employing delaying tactics and clearly has no intention of refunding my money. And Amazon? They send inadequate requests to the seller to get on with it but once they've sent those there is no checking ongoing progress (or lack thereof). I'm fairly sure now that I will have lost my money, and I will NEVER buy through Amazon again.”

Helpful Report

Posted 6 years ago

“Always speedy delivery and cheaper than the shops”

Helpful Report

Posted 6 years ago

“I have had over fifty orders from Amazon in the past six months or so, and I have been delighted with the service from this company every time, also the products I might add.”

Helpful Report

Posted 6 years ago

Amazon UK is rated 4.7 based on 13,447 reviews