Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really just dont understand why this company is so popular Every time I order off them something slips up. They offer me offers that never materialise and are full of loop holes Dont need to boycott because every time I use them they remind me why I stopped using them the last time. Ring customer service and they just say I am here to help you and do absolutely nothing to help you”

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Posted 5 years ago

“Love using Amazon as good range of products and I don't need to leave my comfy chair! but in seriousness the products offered and the price from not only the big retailers but the small SMEs is brill, if we can support the SMEs all the better”

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Posted 5 years ago

“Order not delivered. No update on whereabouts had to ask for a refund 4 days after it was due as nothing was happening. Then guess what another order has failed to turn up on the last day of the delivery slot.”

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Posted 5 years ago

“amazing service! quick delivery!”

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Posted 5 years ago

“Difficult to get a refund, the orders stated delivered even when not been, customer service completely not trained to the standards and rude staff working there. Cannot recommend.”

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Posted 5 years ago

“I live in Sweden and have never ordered from Amazon UK before so I didn't know what to expect. I was very pleasantly surprised when I got my order more quickly then some domestic orders. I can really recommend ordering from Amazon UK when you live in Sweden.”

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Posted 5 years ago

“Always an excellent selection of goods offered. Excellent delivery. Easy to deal with. Altogether perfect.”

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Posted 5 years ago

“Always deliver on time,products are good as well as the prices,primes services are worth the money.”

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Posted 5 years ago

“If it was possible to give Amazon no stars, I would. I bought an item through them as a Christmas present. The fact that the seller was in China was not apparent on the Amazon site or I would not have bought from them. The item arrived, late and incomplete. Attempts to get a refund are ongoing - the seller is employing delaying tactics and clearly has no intention of refunding my money. And Amazon? They send inadequate requests to the seller to get on with it but once they've sent those there is no checking ongoing progress (or lack thereof). I'm fairly sure now that I will have lost my money, and I will NEVER buy through Amazon again.”

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Posted 5 years ago

“Always speedy delivery and cheaper than the shops”

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Posted 5 years ago

“I have had over fifty orders from Amazon in the past six months or so, and I have been delighted with the service from this company every time, also the products I might add.”

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Posted 5 years ago

“If you don't use Amazon Prime it seems that delivery times are getting longer and longer, even if items are shown as being in stock. It used to be that it would take a few days, now I have ordered in stock items on 5th January and the delivery date is 3rd to 29th February. They e-mailed me to say that they were delighted to advise me that these dates had been brought forward from 9th February to 5th March!! I went to change the order to quicker delivery and they wanted over £90 postage and packing. Needless to say I didn't bother. In future I will try and source a better supplier.”

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Posted 5 years ago

“Absolute idiots hours waisted on phone !!! got AMAZON credit card Amazon messed up 4 out of 5 items using prime I insisted on final bill ripped up card and paid the bill. Now the clowns bothet me constantly for 99p then £1.01 then ... but are unable to explain total incompetence.”

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Posted 5 years ago

“I’ve used Amazon for years. Always happy with the service I receive. Good prices and a wide variety of different items. Fast delivery; they offer next day delivery with prime and is always on time, even the standard delivery comes a lot sooner than expected. Communication with Amazon is always above and beyond expected. I love amazon and always recommend family and friends to use the site when advising where to get the best deal, products and prices.”

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Posted 5 years ago

“Stay away w sold on amazon for 5 years then they closed our accounts because we wouldn’t give them Our manufactures details so they could purchase for themselves. They also closed our accounts with over £500 pounds in the UK one and now fail to answer our calls”

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Posted 5 years ago

“Amazon after claiming I was selling something that was counterfeit deceived to close our account. They asked us to produce an invoice from our supplier. I have learnt by giving them the info they go direct to the supplier and purchase the item themselves to sell. They closed out account with over £500 pounds in the UK account. I have tried to make contact In different ways without any joy. We had an account for over 5 years and this is how they treat there sellers.”

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Posted 5 years ago

“Easy to use site, a lot of bargains and fast in giving refunds, a brilliant experience”

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Posted 5 years ago

“Absolutely awful. As a company we used Amazon business (uk) once, and never again. Half our order got lost and 3 months later we're still trying to get a refund, what did arrive was in an awful state - books had footprints on, others were folded in half, customer service agents have just been rude and argumentative. Will never be using again!”

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Posted 5 years ago

“Easy to use and reliable”

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Posted 5 years ago

“One item delivered and handed to me but i did not receive the package??? Other items not being left in my secure place???”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,438 reviews