Name: Amazon UK
Rating: 4.66

“We have amazon prime and it’s been great for last minute presents etc, easy to buy, track orders and delivery has always been spot on”

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Posted 5 years ago

“Always efficient at delivering on time.”

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Posted 5 years ago

“I have never had a problem with Amazon delivering but when they try to deliver at 4.45am on the 27th of December its way too early. They rang the door bell and by the time I got downstairs they had gone. I dont know what the earliest time for delivering is but thats way too early.”

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Posted 5 years ago

“I can only speak good of them the service is very good can't fault it”

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Posted 5 years ago

“They lie and leave products outside in the middle of winter. Orders just do not turn up at all. I can definitely state I will not be using them anymore.”

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Posted 5 years ago

“I have ordered a WD My Cloud EX2 Ultra, 20 TB on Amazon.co.uk through a seller that is vouched by Amazon.co.uk. A few hours later my order was cancelled without any reasons even though the bank transaction has been authorised. I have contacted the Amazon.co.uk customer service to get to know why my order was cancelled and without any reasons. They replied to me that the seller has cancelled the order and that they couldn't do anything about it since the seller has cancelled it. I found it quite upsetting that Amazon.co.uk is vouching for sellers that have the possibility to cancel orders without giving any prior reason or just because they feel like it... It doesn't give me any reasons to trust to order in the future to Amazon.co.uk since they cannot do anything about it and they are not reassuring at all since they cannot promise it won't happen in the future and all they can say is "I'm sorry this happened to you". Thank you but this doesn't help me in this kind of situation.”

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Posted 5 years ago

“I have ordered a WD My Cloud EX2 Ultra, 20 TB on Amazon.co.uk through a seller that is vouched by Amazon.co.uk. A few hours later my order was cancelled without any reasons even though the bank transaction has been authorised. I have contacted the Amazon.co.uk customer service to get to know why my order was cancelled and without any reasons. They replied to me that the seller has cancelled the order and that they couldn't do anything about it since the seller has cancelled it. I found it quite upsetting that Amazon.co.uk is vouching for sellers that have the possibility to cancel orders without giving any prior reason or just because they feel like it... It doesn't give me any reasons to trust to order in the future to Amazon.co.uk since they cannot do anything about it and they are not reassuring at all since they cannot promise it won't happen in the future and all they can say is "I'm sorry this happened to you". Thank you but this doesn't help me in this kind of situation.”

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Posted 5 years ago

“My partner ordered some perfume that was intended as a Christmas gift. Delivery date was quoted as Sunday 22nd December. We waited in all day and watched as the tracking got the consignment closer. When it eventually arrived at a depot around 20 miles away we were informed that it wouldn't be delivered that day but should arrive on the 23rd or 24th. So that was a day wasted when we had other things to do. The tracking information didn't change on Monday. On Tuesday first thing, it stated that the package would arrive the same day. Great! My partner went to work and I stayed in for it. She received a text around mid-day saying that the order was returned by the carrier and a refund issued. No apology. So, one and a half days wasted and not enough time to get a similar product before Christmas Day. Obviously this is a busy time of the year for Amazon and their carriers but that's no consolation to my partner and a poor reflection of their tracking system. Very disappointing... She won't be using Amazon again.”

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Posted 5 years ago

“The best around. Thanks”

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Posted 5 years ago

“We ordered as gift good someone and it was delivered the next day that is really good for this time of year”

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Posted 5 years ago

“Bring your gun go skippy car insurance Am going to shov that gun up your ass wait an see or ask the polic if you want to feel the back of the shovel you may like the frying pan”

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Posted 6 years ago

“Really disappointed with amazon, they don't have any competence, don't help ,customer service terrible. Amazon are not taking serious behavior in their company now they just making money they don't care about customer.”

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Posted 6 years ago

“I'm really disappointed with amazon,they have really bad competence , and doesn't know to resolve the problem. Terrible customer service. Amazon are not taking serious behavior in their company now they just making money they don't care about customer.”

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Posted 6 years ago

“Whilst I have read mixed reviews about Amazon I have not had a problem with them. I am a prime member which I think is good value for money. I appreciate that all my eggs may be in one basket but for what I use them for it is very useful and convenient. I always look to Amazon first.”

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Posted 6 years ago

“Always good quality and excellent delivery on day they quote”

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Posted 6 years ago

“Fantastic delivery times especially at Xmas time.”

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Posted 6 years ago

“Damaged book delivered. Masses of cat food missing. Some of it still missing. Driver claims delivered. Expecting delivery today. What a bad joke. Promised delivery of post box in two to three days, needed urgently... Now some time after Christmas. Never again. Rubbish company.”

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Posted 6 years ago

“Quick and fast delivery and great choice”

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Posted 6 years ago

“Never had a issue with them”

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Posted 6 years ago

“Excellent company and very quick delivery”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Amazon UK Reviews