Amazon UK Reviews

Name: Amazon UK
Rating: 4.65

4.7 Rating 13,471 Reviews

93 %

of reviewers recommend Amazon UK

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4.7

Based on 13,471 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

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“My partner ordered some perfume that was intended as a Christmas gift. Delivery date was quoted as Sunday 22nd December. We waited in all day and watched as the tracking got the consignment closer. When it eventually arrived at a depot around 20 miles away we were informed that it wouldn't be delivered that day but should arrive on the 23rd or 24th. So that was a day wasted when we had other things to do. The tracking information didn't change on Monday. On Tuesday first thing, it stated that the package would arrive the same day. Great! My partner went to work and I stayed in for it. She received a text around mid-day saying that the order was returned by the carrier and a refund issued. No apology. So, one and a half days wasted and not enough time to get a similar product before Christmas Day. Obviously this is a busy time of the year for Amazon and their carriers but that's no consolation to my partner and a poor reflection of their tracking system. Very disappointing... She won't be using Amazon again.”

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Posted 6 years ago

“The best around. Thanks”

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Posted 6 years ago

“We ordered as gift good someone and it was delivered the next day that is really good for this time of year”

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Posted 6 years ago

“Bring your gun go skippy car insurance Am going to shov that gun up your ass wait an see or ask the polic if you want to feel the back of the shovel you may like the frying pan”

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Posted 6 years ago

“Really disappointed with amazon, they don't have any competence, don't help ,customer service terrible. Amazon are not taking serious behavior in their company now they just making money they don't care about customer.”

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Posted 6 years ago

“I'm really disappointed with amazon,they have really bad competence , and doesn't know to resolve the problem. Terrible customer service. Amazon are not taking serious behavior in their company now they just making money they don't care about customer.”

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Posted 6 years ago

“Whilst I have read mixed reviews about Amazon I have not had a problem with them. I am a prime member which I think is good value for money. I appreciate that all my eggs may be in one basket but for what I use them for it is very useful and convenient. I always look to Amazon first.”

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Posted 6 years ago

“Always good quality and excellent delivery on day they quote”

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Posted 6 years ago

“Fantastic delivery times especially at Xmas time.”

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Posted 6 years ago

“Damaged book delivered. Masses of cat food missing. Some of it still missing. Driver claims delivered. Expecting delivery today. What a bad joke. Promised delivery of post box in two to three days, needed urgently... Now some time after Christmas. Never again. Rubbish company.”

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Posted 6 years ago

“Quick and fast delivery and great choice”

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Posted 6 years ago

“Never had a issue with them”

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Posted 6 years ago

“Excellent company and very quick delivery”

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Posted 6 years ago

“Terrible customer service Terrible customer service, spoke to guy called Alex about my refund he was very rude and he spoke to me as if he is doing a big favour to return my money.”

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Posted 6 years ago

“Terrible customer service Terrible customer service, spoke to guy called Alex about my refund he was very rude and he spoke to me as if he is doing a big favour to return my money.”

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Posted 6 years ago

“I just love amazon. Every item I could possible want at reasonable prices with free delivery Often items on amazon are far cheaper than other retailers for the same product. Delivery is fast and free with a fantastic tracking service. When ever I need anything I always go to Amazon first as I know they will have what I want at an amazing price. Amazon are often able to deliver items quicker than the brand itself or Amazon’s competitors. Very happy shopper”

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Posted 6 years ago

“Pretty efficient all round!”

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Posted 6 years ago

“Always find what I'm after. Delivery usually on time.”

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Posted 6 years ago

“Amazon are not taking serious behavior in their company now they just making money they don't care about customer I had very very bad experience and it's still in current situation I order my Huawei p30 lite phone they send me dettol cleaning surface wipes after my complain they arrange an other delivery that was shocking they send me Tool box on the same time I call to the customer service and the customer service guy who talking to me was saying please give this back to the driver I will arrange delivery for you gain and after few minutes he said ooh! It's was our mistake this time is out of stock we can't deliver to you our system showing wrong item I will make arrangement for you refund after one week I call to the Amazon helplin to find out about redunf they saying that we can't issue you refund because you haven't returned the item back how on the same time you customer service guy who was talking to me first he told me give this item back to the driver and Amazon eat my money.”

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Posted 6 years ago

“If you want Drivers trespassing in your garden, leaving valuable items in the pouring rain, items being delivered to the wrong addresses then please use Amazon. When you complain nothing is done to resolve the issues and you waste hours of time being passed from person to person because nobody wants to deal with the issues. I have had to wait over a year of this sort of service before I got a customer service executive to notice the issue. Even the executive was patronising and condescending in their approach to the issue. After all this they gave me a voucher to spend on Amazon ha ha how ironic is that. I have cancelled Prime and will not be using amazon again and I strongly advise everybody else to do the same before you get stung.”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,471 reviews