Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Place a order over the Black Friday… Place a order over the Black Friday period took my money then did not deliver good, without any reasonable excuse customer service just refund my money which i did not ask for they just con me out of a Black Friday sale. Also no excuse as to why they took the order and did not deliver I run a business and i have been telling how they have con me This is one customer will spread purchase to some companies who put their customer first. Not one with poor customer service”

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Posted 6 years ago

“Ordered two products for Christmas. Was sent completely different product. Refused to replace as it was out of stock for two days, told me to buy it somewhere else. Also refused to refund me even though I have not received the paid for items.”

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Posted 6 years ago

“The best for me.”

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Posted 6 years ago

“Really bad delivery, not said out of stock when placed order taking over a month to deliver disgusting service”

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Posted 6 years ago

“Item was left on my doorstep in full view of a busy road although I was at home at the time. The website shows 'handed to resident'. This is clearly incorrect.”

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Posted 6 years ago

“I use Amazon a lot and have been a loyal customer. That's why I don't appreciate that they have lied about delivery dates, wasted my time, yet took my money. I placed an order on Friday and it said it'd be delivered on Wednesday. On Monday, it then said that the delivery would be either Wednesday (today) or Thursday. I needed the item by today as I'm going to the airport tonight and the product is something that is difficult to buy in England. On Monday, on the helpline, they advised that I cancel and order again under the one-day delivery service. New guaranteed arrival date was today. This morning, however, the advisor on the helpline said that the guaranteed delivery date had been changed to tomorrow. THE CLUE IS IN THE NAME, "GUARANTEED"! I told her that if it was coming tomorrow, it was no use to me as I am flying tomorrow morning at 6am. I asked to cancel, she kept saying that maybe I could just wait a while, bla bla bla. I explained that I didn't want that because if it is delivered while I'm away, why should I carry it to the post office to return it? I'm so annoyed and disappointed with Amazon, they've wasted my time, messed up a surprise present for my boyfriend who I haven't seen for 2 months and been dishonest.”

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Posted 6 years ago

“First class service,customer service very good at sorting out problems delivery on time and able too track them.grear service.”

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Posted 6 years ago

“Shambolic service. Customer service dreadful and constantly told lies about my order. Told item was 'lost', next thing it's on its way, this has been ongoing for over a week. Been a consumer for over 10 years but will be closing my account and never use them again”

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Posted 6 years ago

“I am paying for Prime for 1 Day delivery and wasting my money as on several occasions over the last couple of months the service is so bad I always get a so sorry your parcel is delayed it will be with you in a couple of days and contacting customer service is a complete waste of time as they couldn’t care less about customer service”

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Posted 6 years ago

“Fast to dispatch and items as described but I’ve dropped a star because of the waste of packaging they use. Often you’ll receive a tiny item in an ENORMOUS box just like someone has grabbed the box nearest them in the packing warehouse. Such a shame.”

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Posted 6 years ago

“Amazon has never dissapointed me when it comes go orders. Delivery on time and objects never damaged.”

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Posted 6 years ago

“Amazon is very convenient as I’m disabled. But disappointed that they don’t advertise ‘SmileAmazon!’ If you go onto this site - order in the same way except a donation is given to your chosen charity by Amazon. It should be part of their main site or more people might want to use Smile Amazon .”

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Posted 6 years ago

“utterly disgusting service never buy from them they want it and do it, it’s impossible to prove their case will be left without money and in a bad mood! Too bad you can't punish this company complete chaos never buy on amazon”

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Posted 6 years ago

“Happy with the products purchased. Delivered on time alway, price very competative. Happy not to have to brave the shops looking for gifts etc.,”

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Posted 6 years ago

“So fast and efficient, Amazon prime is fabulous,overnight delivery of my 4k Firestick,much pleased😀👍”

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Posted 6 years ago

“Delivered to wrond address”

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Posted 6 years ago

“Customer service had gone down, it could be that they are cutting cost to increase profit, they now don't offer free return if you changed your mind, and they don't care if you bought the item for a higher cost, they just put the price down the week after... :( I would be looking to shop elsewhere since they don't offer free return service which most online shops do.”

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Posted 6 years ago

“Of late have noticed a number of delays in Prime same or following day deliveries. Also, impossible to open new blue and white plastic wrappings without scissors. Cardboard boxes much easier, recyclable, and less likely to be damaged. Plus side, Good Omens and prices, but why are you paying so little tax and not treating your workers well?”

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Posted 6 years ago

“Warning if you order anything of value and the courier decides not to deliver or deliveries somewhere else AMAZON will use every excuse known to man not to refund you 1. No signature has not to been obtained. 2. Tracking info states delivered to a (shed) I don't have a shed. 3. Amazon told me to wait for 72+ hours. 4. I need a crime number from the police. 5. Check with neighbours. 6. Reported missing item to the police I have a crime number. AND STILL NO REFUND. County court proceedings now! Please see the Consumer Rights Act 2015 Amazon liable”