Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“constant delays, with no updates as to what's happening. no apologies.”

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Posted 6 years ago

“they are the best sorting out my stuff very helpful great prices aswel”

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Posted 6 years ago

“Quick delivery any problems online customer service very happy to resolve issue. G8 communication”

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Posted 6 years ago

“Refused to send me the item and to refund my money for four weeks at least. Also just blamed their 3rd parties, as if it was nothing to do with them.”

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Posted 6 years ago

“Ordered a lot of power tools and hand tools. Got them for a good price and delivery was very fast and efficient. Would defiantly recommend.”

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Posted 6 years ago

“Competitive prices and excellent delivery”

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Posted 6 years ago

“Not but problems with delivery and customer service. Shocking”

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Posted 6 years ago

“Amazon Pantry order 3 days late I ordered from Amazon Pantry I have waited in all day for my cat food and cat litter to arrive, it was meant to be here by 9pm tonight, now they have said its not arriving until Tuesday, my cat desperately needed the cat food and cat litter and I have wasted a whole day waiting for the delivery, there wasn't even an update to let me know it was going to be 3 days late, unbelievable”

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Posted 6 years ago

“Stayed in all day awaiting delivery before 8pm. Then at 8pm on tracking I discover my order is not only late but won't be delivered until possibly as late as 11th, original delivery date 7th and I paid more for earlier delivery date. Item was ordered for special occasion and now according to reviewed delivery date will arrive too late. Feel I've wasted my time and money. This is my first time with Amazon and possibly my last.”

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Posted 6 years ago

“Place a order over the Black Friday… Place a order over the Black Friday period took my money then did not deliver good, without any reasonable excuse customer service just refund my money which i did not ask for they just con me out of a Black Friday sale. Also no excuse as to why they took the order and did not deliver I run a business and i have been telling how they have con me This is one customer will spread purchase to some companies who put their customer first. Not one with poor customer service”

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Posted 6 years ago

“Ordered two products for Christmas. Was sent completely different product. Refused to replace as it was out of stock for two days, told me to buy it somewhere else. Also refused to refund me even though I have not received the paid for items.”

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Posted 6 years ago

“The best for me.”

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Posted 6 years ago

“Really bad delivery, not said out of stock when placed order taking over a month to deliver disgusting service”

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Posted 6 years ago

“Item was left on my doorstep in full view of a busy road although I was at home at the time. The website shows 'handed to resident'. This is clearly incorrect.”

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Posted 6 years ago

“I use Amazon a lot and have been a loyal customer. That's why I don't appreciate that they have lied about delivery dates, wasted my time, yet took my money. I placed an order on Friday and it said it'd be delivered on Wednesday. On Monday, it then said that the delivery would be either Wednesday (today) or Thursday. I needed the item by today as I'm going to the airport tonight and the product is something that is difficult to buy in England. On Monday, on the helpline, they advised that I cancel and order again under the one-day delivery service. New guaranteed arrival date was today. This morning, however, the advisor on the helpline said that the guaranteed delivery date had been changed to tomorrow. THE CLUE IS IN THE NAME, "GUARANTEED"! I told her that if it was coming tomorrow, it was no use to me as I am flying tomorrow morning at 6am. I asked to cancel, she kept saying that maybe I could just wait a while, bla bla bla. I explained that I didn't want that because if it is delivered while I'm away, why should I carry it to the post office to return it? I'm so annoyed and disappointed with Amazon, they've wasted my time, messed up a surprise present for my boyfriend who I haven't seen for 2 months and been dishonest.”

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Posted 6 years ago

“First class service,customer service very good at sorting out problems delivery on time and able too track them.grear service.”

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Posted 6 years ago

“Shambolic service. Customer service dreadful and constantly told lies about my order. Told item was 'lost', next thing it's on its way, this has been ongoing for over a week. Been a consumer for over 10 years but will be closing my account and never use them again”

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Posted 6 years ago

“I am paying for Prime for 1 Day delivery and wasting my money as on several occasions over the last couple of months the service is so bad I always get a so sorry your parcel is delayed it will be with you in a couple of days and contacting customer service is a complete waste of time as they couldn’t care less about customer service”

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Posted 6 years ago

“Fast to dispatch and items as described but I’ve dropped a star because of the waste of packaging they use. Often you’ll receive a tiny item in an ENORMOUS box just like someone has grabbed the box nearest them in the packing warehouse. Such a shame.”

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Posted 6 years ago

“Amazon has never dissapointed me when it comes go orders. Delivery on time and objects never damaged.”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,447 reviews