Name: Amazon UK
Rating: 4.66

“Same day shipping, convenient, products arrive on time, good returns service.”

Posted 6 years ago

“My review is based on their returns policy only. I ordered a storage chest from them flat packed. On opening the box it was clear to see that the lift-up lid was broken, no good at all. I contacted the customer services dept to ask about getting a replacement lid, only to be told "to return the whole thing and we will reimburse the postage cost as it was damaged on receipt, and we will arrange a replacement for you". I was told to use whatever carrier I wanted too, the "cheapest" was Parcel Hero at £22.50! That`s ok I thought, Amazon will be refunding me the carriage cost. Well, I had my refund from them, for £4.75!!! So I had a damaged unit delivered (replaced admittedly), and for the privilege of spending £22.50 to return their own damaged goods I received the princely sum of £4.75, WHAT A RIP-OFF OR WHAT!”

Helpful Report

Posted 6 years ago

“It's pretty awesome I been dealing with them so much this days, from deliveries they are there to help, plus a lit of goodies with discount prizes its soo good to save a few quid for your purchases especially this christmas season”

Helpful Report

Posted 6 years ago

“glad I've got prime”

Helpful Report

Posted 6 years ago

“Started Christmas shopping for the kids, came on time. Brilliant service.”

Helpful Report

Posted 6 years ago

“always easy to use, easy to find products, quick deliveries.”

Helpful Report

Posted 6 years ago

“So happy i found Amazon ive got everything you need Prime etc very good”

Helpful Report

Posted 6 years ago

“If i wasn't in the process of beating my sweat shop workers i would be writing a strongly worded letter about how awful the amazon Alex baseball bat if with assault. sincerity Adam banana”

Helpful Report

Posted 6 years ago

“Really effeciant and fast delivery , customer service has allways been very understanding”

Helpful Report

Posted 6 years ago

“I hate Amazon, avoid this awful corporation.. I would nuke them if I had the red button.. I purchased a heater from modern life through amazon for £200. Its lasted less than a year and now does not work. The seller refuses to communicate and Amazon will not assist in any way or offer any kind of refund. They also refuse to publish my review of the seller despite that my item has ceased to work. Payment went to Amazons bank account yet they claim they are nothing to do with third-party sellers or the transaction. The company is still advertising on Amazon and is still allowed to sell, despite selling faulty goods. Now I will make a chargeback and start a smalls claims against Amazon. Also, their customer service is the worst, nearly as bad as talktalk!! One manager I spoke to called Carl even promised me a refund within two days, two weeks passed and nothing!! Large companies don't give a **** about you. Buy from small companies and support small business. Avoid Amazon and there terrible customer service...”

Helpful Report

Posted 6 years ago

“I hate Amazon, avoid this awful corporation.. I would nuke them if I had the red button.. I purchased a heater from modern life through amazon for £200. Its lasted less than a year and now does not work. The seller refuses to communicate and Amazon will not assist in any way or offer any kind of refund. They also refuse to publish my review of the seller despite that my item has ceased to work. Payment went to Amazons bank account yet they claim they are nothing to do with third-party sellers or the transaction. The company is still advertising on Amazon and is still allowed to sell, despite selling faulty goods. Now I will make a chargeback and start a smalls claims against Amazon. Also, their customer service is the worst, nearly as bad as talktalk!! One manager I spoke to called Carl even promised me a refund within two days, two weeks passed and nothing!! Large companies don't give a **** about you. Buy from small companies and support small business. Avoid Amazon and there terrible customer service...”

Helpful Report

Posted 6 years ago

“very fast at delivering parcels always update u on were they are or when it will arrive they even give u a time there goin to arrive with your parcel fantastic and the ppl are very pleasent and very helpful fantastic company thanku Amazon”

Helpful Report

Posted 6 years ago

“Had no problems with anything I have ordered. They offer a chance to donate to a charity if I use a certain site which I find very good.”

Helpful Report

Posted 6 years ago

“Been buying from amazon for a long time now and they have always been excellent at getting the products to me fast .”

Helpful Report

Posted 6 years ago

“Brought a fitness tracker watch it arrived when they said it would and wow what a amazing service 100% totally happy 😃”

Helpful Report

Posted 6 years ago

“Bought whisky, delivered ok but packaging was over the top.”

Helpful Report

Posted 6 years ago

“Delivery usually on time, occasionally items have been damaged or thrown about”

Helpful Report

Posted 6 years ago

“Great choice great service always on time no nonsense on returning items bought if not right .”

Helpful Report

Posted 6 years ago

“Excellent service and delivery”

Helpful Report

Posted 6 years ago

“Ordered a book online yesterday and got it the next day. Who knew Prime could feel so good!!”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Amazon UK Reviews