Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

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“Terrible customer service Terrible customer service, spoke to guy called Alex about my refund he was very rude and he spoke to me as if he is doing a big favour to return my money.”

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Posted 6 years ago

“Terrible customer service Terrible customer service, spoke to guy called Alex about my refund he was very rude and he spoke to me as if he is doing a big favour to return my money.”

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Posted 6 years ago

“I just love amazon. Every item I could possible want at reasonable prices with free delivery Often items on amazon are far cheaper than other retailers for the same product. Delivery is fast and free with a fantastic tracking service. When ever I need anything I always go to Amazon first as I know they will have what I want at an amazing price. Amazon are often able to deliver items quicker than the brand itself or Amazon’s competitors. Very happy shopper”

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Posted 6 years ago

“Pretty efficient all round!”

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Posted 6 years ago

“Always find what I'm after. Delivery usually on time.”

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Posted 6 years ago

“Amazon are not taking serious behavior in their company now they just making money they don't care about customer I had very very bad experience and it's still in current situation I order my Huawei p30 lite phone they send me dettol cleaning surface wipes after my complain they arrange an other delivery that was shocking they send me Tool box on the same time I call to the customer service and the customer service guy who talking to me was saying please give this back to the driver I will arrange delivery for you gain and after few minutes he said ooh! It's was our mistake this time is out of stock we can't deliver to you our system showing wrong item I will make arrangement for you refund after one week I call to the Amazon helplin to find out about redunf they saying that we can't issue you refund because you haven't returned the item back how on the same time you customer service guy who was talking to me first he told me give this item back to the driver and Amazon eat my money.”

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Posted 6 years ago

“If you want Drivers trespassing in your garden, leaving valuable items in the pouring rain, items being delivered to the wrong addresses then please use Amazon. When you complain nothing is done to resolve the issues and you waste hours of time being passed from person to person because nobody wants to deal with the issues. I have had to wait over a year of this sort of service before I got a customer service executive to notice the issue. Even the executive was patronising and condescending in their approach to the issue. After all this they gave me a voucher to spend on Amazon ha ha how ironic is that. I have cancelled Prime and will not be using amazon again and I strongly advise everybody else to do the same before you get stung.”

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Posted 6 years ago

“Very fast and reliable wide range of products”

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Posted 6 years ago

“Always quick delivery, with dynamic update on delivery. Extremely helpful.”

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Posted 6 years ago

“I've been a customer for years and spend literal thousands of pounds a year on amazon.co.uk My last order was a fitness watch, over 200 pounds which I needed delivered ASAP - so I paid extra for expedited shipping and have a guaranteed delivery day. So this was confirmed to be the 5th., 5th comes, im informed that it will be delivered by 8pm - around 19:00 im informed that the delivery wont occur. I contact amazon support chat - we arrive to an agreement that delivery is delayed to the 10th - but ill be refunded for the shipping. 10th arrives, 1th arrives, nothing and tracking info doesnt show anything - no details at all. I contact support, they say it will be delayed again. I ask for a refund since I wont be here to collect or receive it anyway and need the item before I leave and will now have to buy it AGAIN from a local supplier, since amazon failed to deliver. They ask me if im willing to wait till saturday - I'm not, since I'm not there and it was delayed TWICE already. Then, from saturday it moves to sunday... wow... I keep asking for a refund, they say they can only refund once they have the item. But the item is lost and no one knows where it is and, above all, i paid for an item i DID NOT RECEIVE. So delayed a total of 3 times and I wont be around to receive the package even if it were delivered. I say I dont agree and want a refund, and all I keep getting is a literal copy and paste template reply that they cannot refund me ~(for an item they did not give me mind you) and I have no choice. I tell them it's a scam and that I'll have to escalate this with my credit card provider. They literally keep copying and pasting their reply. I've literally been scammed and amazon stole over 200 pounds from me. This wasn't so bad in the past, but their service over the last year is just an embarassment. I pity all these years I've been their customer (over 20 years now)”

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Posted 6 years ago

“I’ve been a prime member for some years. Purchased boots, didn’t use them until 8 weeks later, they leaked in water just walking in wet grass. Amazon basically told me to go away, they weren’t interested, so did the seller who I’m about to take to court over a pair of mountain horse boots that were £125.... so beware when buying as they are not interested in merchantable quality issues or fit for purpose laws here in the UK !! A pair of trainers would be more water repellent than these, it’s disgraceful service. They probably won’t post this as they didn’t for my product review.”

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Posted 6 years ago

“constant delays, with no updates as to what's happening. no apologies.”

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Posted 6 years ago

“they are the best sorting out my stuff very helpful great prices aswel”

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Posted 6 years ago

“Quick delivery any problems online customer service very happy to resolve issue. G8 communication”

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Posted 6 years ago

“Refused to send me the item and to refund my money for four weeks at least. Also just blamed their 3rd parties, as if it was nothing to do with them.”

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Posted 6 years ago

“Ordered a lot of power tools and hand tools. Got them for a good price and delivery was very fast and efficient. Would defiantly recommend.”

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Posted 6 years ago

“Competitive prices and excellent delivery”

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Posted 6 years ago

“Not but problems with delivery and customer service. Shocking”

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Posted 6 years ago

“Amazon Pantry order 3 days late I ordered from Amazon Pantry I have waited in all day for my cat food and cat litter to arrive, it was meant to be here by 9pm tonight, now they have said its not arriving until Tuesday, my cat desperately needed the cat food and cat litter and I have wasted a whole day waiting for the delivery, there wasn't even an update to let me know it was going to be 3 days late, unbelievable”

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Posted 6 years ago

“Stayed in all day awaiting delivery before 8pm. Then at 8pm on tracking I discover my order is not only late but won't be delivered until possibly as late as 11th, original delivery date 7th and I paid more for earlier delivery date. Item was ordered for special occasion and now according to reviewed delivery date will arrive too late. Feel I've wasted my time and money. This is my first time with Amazon and possibly my last.”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,438 reviews