Name: Amazon UK
Rating: 4.65

“Always deliver on time,products are good as well as the prices,primes services are worth the money.”

Posted 6 years ago

“If it was possible to give Amazon no stars, I would. I bought an item through them as a Christmas present. The fact that the seller was in China was not apparent on the Amazon site or I would not have bought from them. The item arrived, late and incomplete. Attempts to get a refund are ongoing - the seller is employing delaying tactics and clearly has no intention of refunding my money. And Amazon? They send inadequate requests to the seller to get on with it but once they've sent those there is no checking ongoing progress (or lack thereof). I'm fairly sure now that I will have lost my money, and I will NEVER buy through Amazon again.”

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Posted 6 years ago

“Always speedy delivery and cheaper than the shops”

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Posted 6 years ago

“I have had over fifty orders from Amazon in the past six months or so, and I have been delighted with the service from this company every time, also the products I might add.”

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Posted 6 years ago

“If you don't use Amazon Prime it seems that delivery times are getting longer and longer, even if items are shown as being in stock. It used to be that it would take a few days, now I have ordered in stock items on 5th January and the delivery date is 3rd to 29th February. They e-mailed me to say that they were delighted to advise me that these dates had been brought forward from 9th February to 5th March!! I went to change the order to quicker delivery and they wanted over £90 postage and packing. Needless to say I didn't bother. In future I will try and source a better supplier.”

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Posted 6 years ago

“Absolute idiots hours waisted on phone !!! got AMAZON credit card Amazon messed up 4 out of 5 items using prime I insisted on final bill ripped up card and paid the bill. Now the clowns bothet me constantly for 99p then £1.01 then ... but are unable to explain total incompetence.”

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Posted 6 years ago

“I’ve used Amazon for years. Always happy with the service I receive. Good prices and a wide variety of different items. Fast delivery; they offer next day delivery with prime and is always on time, even the standard delivery comes a lot sooner than expected. Communication with Amazon is always above and beyond expected. I love amazon and always recommend family and friends to use the site when advising where to get the best deal, products and prices.”

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Posted 6 years ago

“Stay away w sold on amazon for 5 years then they closed our accounts because we wouldn’t give them Our manufactures details so they could purchase for themselves. They also closed our accounts with over £500 pounds in the UK one and now fail to answer our calls”

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Posted 6 years ago

“Amazon after claiming I was selling something that was counterfeit deceived to close our account. They asked us to produce an invoice from our supplier. I have learnt by giving them the info they go direct to the supplier and purchase the item themselves to sell. They closed out account with over £500 pounds in the UK account. I have tried to make contact In different ways without any joy. We had an account for over 5 years and this is how they treat there sellers.”

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Posted 6 years ago

“Easy to use site, a lot of bargains and fast in giving refunds, a brilliant experience”

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Posted 6 years ago

“Absolutely awful. As a company we used Amazon business (uk) once, and never again. Half our order got lost and 3 months later we're still trying to get a refund, what did arrive was in an awful state - books had footprints on, others were folded in half, customer service agents have just been rude and argumentative. Will never be using again!”

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Posted 6 years ago

“Easy to use and reliable”

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Posted 6 years ago

“One item delivered and handed to me but i did not receive the package??? Other items not being left in my secure place???”

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Posted 6 years ago

“We have amazon prime and it’s been great for last minute presents etc, easy to buy, track orders and delivery has always been spot on”

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Posted 6 years ago

“Always efficient at delivering on time.”

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Posted 6 years ago

“I have never had a problem with Amazon delivering but when they try to deliver at 4.45am on the 27th of December its way too early. They rang the door bell and by the time I got downstairs they had gone. I dont know what the earliest time for delivering is but thats way too early.”

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Posted 6 years ago

“I can only speak good of them the service is very good can't fault it”

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Posted 6 years ago

“They lie and leave products outside in the middle of winter. Orders just do not turn up at all. I can definitely state I will not be using them anymore.”

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Posted 6 years ago

“I have ordered a WD My Cloud EX2 Ultra, 20 TB on Amazon.co.uk through a seller that is vouched by Amazon.co.uk. A few hours later my order was cancelled without any reasons even though the bank transaction has been authorised. I have contacted the Amazon.co.uk customer service to get to know why my order was cancelled and without any reasons. They replied to me that the seller has cancelled the order and that they couldn't do anything about it since the seller has cancelled it. I found it quite upsetting that Amazon.co.uk is vouching for sellers that have the possibility to cancel orders without giving any prior reason or just because they feel like it... It doesn't give me any reasons to trust to order in the future to Amazon.co.uk since they cannot do anything about it and they are not reassuring at all since they cannot promise it won't happen in the future and all they can say is "I'm sorry this happened to you". Thank you but this doesn't help me in this kind of situation.”

Helpful Report

Posted 6 years ago

“I have ordered a WD My Cloud EX2 Ultra, 20 TB on Amazon.co.uk through a seller that is vouched by Amazon.co.uk. A few hours later my order was cancelled without any reasons even though the bank transaction has been authorised. I have contacted the Amazon.co.uk customer service to get to know why my order was cancelled and without any reasons. They replied to me that the seller has cancelled the order and that they couldn't do anything about it since the seller has cancelled it. I found it quite upsetting that Amazon.co.uk is vouching for sellers that have the possibility to cancel orders without giving any prior reason or just because they feel like it... It doesn't give me any reasons to trust to order in the future to Amazon.co.uk since they cannot do anything about it and they are not reassuring at all since they cannot promise it won't happen in the future and all they can say is "I'm sorry this happened to you". Thank you but this doesn't help me in this kind of situation.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat

Amazon UK Reviews