Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service .. very fast delivery”

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Posted 6 years ago

“Reasonable priced goods and next day delivery. Can’t beat it.”

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Posted 6 years ago

“I literally love Amazon! Could not live with out Amazon! Top service always”

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Posted 6 years ago

“Quick and easy to buy and timely delivery”

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Posted 6 years ago

“Reliable and easy to use”

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Posted 6 years ago

“I use them a lot and they always deliver early”

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Posted 6 years ago

“Worst customer service I know!! Paid for prime membership which they cancelled by mistake (and the manager admitted it was there mistake) and then expect me to pay upfront to get it back again. Impossible to talk to anyone from the uk and the staff you do speak to dont care about anything! Five years I have paid upfront for my membership. Will not be going back now!”

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Posted 6 years ago

“Ordered a silverline tool on Saturday for a next day (Sunday) delivery, delivery cancelled and received notification that if I don't get it by next Saturday to contact them. Ordered same item off Ebay Sunday night (I needed it quickly), it arrived Tuesday, in an Amazon box. At first I thought it was the one I ordered from Amazon, but I ordered it delivered to an Amazon locker so I did some checking. Turned out the guy I ordered it from on Ebay just ordered it gift delivered from Amazon to my home address (that's annoying enough) but the question is, why when he ordered this item from Amazon the day after me were they able to deliver it when they couldn't deliver the one I ordered from them (which still hasn't arrived up until today Wednesday) The mind boggles. This is absolutely the honest truth, you couldn't make it up. I give up on Amazon, I would close my account but I have E music and books and not sure how I can close my account without losing access to them. I will try to no longer order from them. Customer Services are poitless. I tried to turn off 1 click ordering (don't actually remember turning it on) but despite the help pages saying you could turn it off via the button on the right hand side of 1 click settings page, there is no such button on my account and I had to ask them on chat to turn it off. Very sneaky, the chat guy insisted the button was there but I opened the page and no, not there, he insisted and ended up going in circles. Time to move on.”

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Posted 6 years ago

“Excellent service good quality goods and speedy delivery”

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Posted 6 years ago

“Why is there only good reviews on here and only bad reviews on Trust Pilot? Dont advise buying items from them. Amazon wash hands of electrical items after 30 days.”

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Posted 6 years ago

“very bad service when i ordered my shock collar for my children it came in a kinky box”

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Posted 6 years ago

“Terrible service and prime is now a waste of money. Prime video content is poor and the delivery service has really gone downhill. Orders are either late, never turn up, go to the wrong address or are left not in a safe place. Just not good enough! I have cancelled my prime membership and Amazon customer service didnt care about my complaints or the fact I cancelled prime. If a company doesnt care then bad service will never get sorted”

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Posted 6 years ago

“I find that they are fairly good most of the time, but on a few occasions I've been disappointed, sometimes with delivery and other times customer service.”

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Posted 6 years ago

“great service, prime offers some great services”

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Posted 6 years ago

“I’m a bit of an Amazon addict, can’t give a negative review to company that you can pretty much buy anything from and get it within 24 hours!! Perfect when you have a busy family life!”

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Posted 6 years ago

“Amazon is good except when you have to return an item and it’s from abroad. They should have a returns point not post it yourself.”

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Posted 6 years ago

“THIEVING FROM PEOPLES BANK ACCOUNTS FOR AMAZON PRIME THAT THEY NEVER WANTED.I SHALL GO TO THE MEDIA WITH THIS.YOUVE STOLEN FROM MY BANK ACCOUNT 4 MONTHS ON THE TROT.HOW DARE YOU!!! I WILL WANT MY MONEY BACK STRAIGHT AWAY.DISGUSTED AND WILL NEVER USE YOU AGAIN.”

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Posted 6 years ago

“Good prises and reliable service”

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Posted 6 years ago

“Quick reliable safe”

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Posted 6 years ago

“awesome experience everytime.”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,438 reviews