Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing product on amazing good price. I’m always choose amazon if need orders anything online and also recommend all my friends to use it.”

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Posted 6 years ago

“Very happy with the whole shopping experience from goods to delivery”

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Posted 6 years ago

“Never ever any issues. If you don't like the product send it back. Money back to you as soon as Post Office have scanned the returns label. Superb.”

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Posted 6 years ago

“Very quick service”

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Posted 6 years ago

“Almost impossible to delete a product or retailer review. Impossible software solution, the chatline refuses to answer questions about this since they dont have the knowledge, though this should be a basic function. Instead the chatline passes the request on to a different department - they say. But you dont get any confirmation that they have actually done this. Its like an abyss. In my case, something went wrong and my reviews were not deleted.”

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Posted 6 years ago

“Very good prices and good service 5h@no you @ll people working in Amazon”

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Posted 6 years ago

“Usually get what you're after from Amazon. Be aware of third party sellers. I've purchased things before that aren't legitimate items and faux goods. Helpful to read the reviews.”

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Posted 6 years ago

“Amazon is one of the Best Companies that I use all the time, their Customer Service is excellent, their products are always well priced and competitive, a no-hassle return if there is a problem and they have a very working ethos and always put the customer first. I quite frankly in the 5 years that I have used them have never had a problem and as a Prime Customer, I benefit from all the benefits that are offered to you. The Subscribe and Save is a very good way of buying goods every month without any hassle and the Parlour Box is another great way of buying what you need at reduced prices and the Kindle with so many books it is very hard to choose which one you want. You get a Prime Member Book free every month and when finished, return and possibly get a refund if read in the appropriate time. I like Amazon's attitude, they have an honesty policy which is unusual, they take customers on Face value and they have a Moral and Standard code which they do not waiver on. I would choose Amazon above all other shops as they are the sort of company that I like to be associated with, I have never had any reason to complain at all.”

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Posted 6 years ago

“Quick and easy ordering”

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Posted 6 years ago

“Very easy, quick, efficient to browse, shop, select and place orders. A colossal choice of products to choose from and the prices are very competitive. Orders are sent in a very timely fashion and very reliable website and service to use. Good customer care and very professionally ran! Thank you Amazon🎉”

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Posted 6 years ago

“Ordered a new PC for the office on the 4th of Oct on a business account only to be told it will arrive on the 8th of Oct, I took the day off only to be told at midday they can not deliver until Friday, We asked for it to be redelivered this Saturday although I'm not holding out any hope at all after seeing others having the same experience Worst part is when i phoned them i was met with a rude and vacant call handler who seemed to take 20 seconds to formulate any response when i asked to speak to his manager or someone who was either competent or awake he refused & put the phone down And this is on a Amazon business account The trust is gone and I will not be using them again.”

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Posted 6 years ago

“Just spent 4hrs on the online chat service because the "call me" service was conveniently not working. These 4hrs have made me lose the will to live and would rather not have to type my experience again for a 6th time so will leave it with.... - Very disappointing delivery experiences time and again - Next day delivery rarely happens, therefore taking my money for Prime membership without delivering the service I am paying for when I choose "Prime Delivery" as an option. - Customer service experience is awful, to the point of being unhelpful and unprofessionally ending the chat without resolution of the problem Will be considering my options for other suppliers going forward.”

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Posted 6 years ago

“Well I think they suppose to improve the return item”

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Posted 6 years ago

“Great service and value.”

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Posted 6 years ago

“Horrible company! Treat their sellers like garbage. They are customer focussed at the expense of their sellers. If you are not FBA they will push your items to the bottom but to be in the FBA programme you end up losing a lot of money plus they refund items that shoudnt be refunded leaving massive losses. They are constantly working against sellers so that they can have more buyers at the sellers expense. Sponsored products is another ploy to get sellers to waste massive fnds and at the end sellers find that they are working for Amazon and making massive losses at the end of the day. When you add up all the cost of selling and advertising the Amazon is actually making more than 30% of the sale price. Customers - this is why you spend more on goods purchased on Amazon, its not becauseits better quality! Honest.”

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Posted 6 years ago

“Amazon, Amazing more like”

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Posted 6 years ago

“Best customer service I’ve experienced from any company and I do a lot of online shopping.”

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Posted 6 years ago

“I needed a present quickly while away on holiday.It was delivered straight away to a local pick up point.Price was good and delivery excellent.”

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Posted 6 years ago

“Worst customer service ever. Next day delivery doesnt exist. Lies, and drivers who loose your orders in their vans. Don't order, waste of time”

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Posted 6 years ago

“Always had a positive experience with amazon and would highly recommend.great customer service and very helpful and honest.”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,447 reviews