Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I bought a shower from amazon that is from your shop, it says 1 day delivery prime amazon, I have been waiting 4 days I stayed in all day Monday and all day Tuesday the company they use Hermes said they attempted delivery which is a lie because I am waiting for my product all day and no attempt was there to deliver or I would have it now, I need this shower as my plumber is going to install for me as I have a date set, if I don’t get today I will cancel my order you will lose money and a customer, can you get onto amazon or helmes for me to get my order delivered today as I am on my house all day today waiting for my order I am very angry with amazon as this is unprofessional they say 1 day delivery so why am I waiting 4 days”

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Posted 6 years ago

“i have not ever ask to get prime deliver.they charged it. its a trick DODGE business.”

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Posted 6 years ago

“extensive range of goods, always competitively priced. not always cheapest but fast reliable service.”

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Posted 6 years ago

“Fast on delivery”

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Posted 6 years ago

“I’ve had a very bad experience with amazon customer service. I’ve purchased google play cards on amazon, it was hacked and I couldn’t redeem it as it was already used!! One candidate at Amazon customer service promised to refund me all the money between 5-7days but they never did! They wasted my time for 2 weeks to do their investigation. Every time I get in touch, they’d promised to get in touch within 24H but it took days! I’ve requested a call from them this morning, as they’ve promised someone will be in touch shortly, no one did and I had to call them by the end of the day! Their decision was (these cards were redeemed “obviously they don’t care who redeemed it” and I am not entitled of a refund) and I had to contact google again to request a refund! Their advice was to get in touch with my bank and request a chargeback, what a joke”

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Posted 6 years ago

“First class service phoned up in the morning about a delivery and the refund came through later that day.Just excellent.”

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Posted 6 years ago

“Sunt. Forte. Bun. Și. Harnic”

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Posted 6 years ago

“Been using Amazon for years and now I'm a prime member. Being Prime I also have a TV Fire stick and being a member of Prime I found out from TV licencing people that I don't need a UK TV licence (not if you have Amazon Prime, Netflix or Now V, as you subscription covers your TV licence, how cool is that?! and I get priority delivery as well as free music audio books and Kindle books, WOW!! All that for only £79 per year or £7.99 per month,”

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Posted 6 years ago

“Horrible customer service.No one seems to know what is going on. They are very slow with getting items together and sending them to you. Half my order is missing and I keep getting customer service reps passing me on to others who seem like they know nothing.”

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Posted 6 years ago

“Dreadful customer service: staff are rude, lazy and incompetent. Voting with my feet.”

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Posted 6 years ago

“I can only speak highly of amazon. Even if the product isn’t to the best quality, they always help correct the situation in a timely manner. They certainly value you as a customer and do anything in their power to keep your customer. Their postage is amazing and can always count on them to deliver on time.”

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Posted 6 years ago

“Ordered item from amazon that was claimed to be brand new and high quality. Item came and was clearly second hand and worn out. Tried to leave a review and amazon blocked it. Seems you cannot leave a bad review. The following is the reply i got. " Thank you for submitting a customer review. Thank you for submitting a customer review on Amazon. After carefully reviewing your submission, your review could not be posted to the website. While we appreciate your time and comments, reviews must adhere to the following guidelines: Amazon Community Guidelines " Here is the review i left. " from An***** on 11 February 2020 New item ordered and second hand worn out item received. When I order from Amazon I expect to receive a new item that is fit for purpose. This arrived today and is clearly a second hand item that has plenty of wear on it. Do not trust this seller. " This is the item and seller. MIG Wire Feed Roller Drive Wheel Feeder V KNURLED Guide Welding 0.6/0.8/1.0mm (0.6/0.8-30mm V) by Static Arc”

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Posted 6 years ago

“Perfect and quick service!!”

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Posted 6 years ago

“Lies,Lies,Lies Three hours Later my account has still not been closed, just going around in circles they will not close your account when requested. Buy from Ebay it may take longer to arrive but you get what you pay for”

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Posted 6 years ago

“They made changes to my payment details without my knowledge or authorisation (something they should not have access to do). I raised a ticket for suspected data breach, they spent 2 weeks telling me they were investigating and would update when they knew more. Then in the end they refused to provide me with any information on the outcome of the investigation and closed off the issue by issuing me "goodwill credit". Do not trust them with your card data! They obviously had a breach but didn't want to admit this, so tried to silence me by issuing some credit. I've reported them to the Payments Regulator!”

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Posted 6 years ago

“Brilliant service, customer service always there to help you know matter the problem, fast delivery”

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Posted 6 years ago

“Has a amozon prime members the service is excellent”

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Posted 6 years ago

“Always the cheapest for everyday items, one stop shop! Great customers services when issues arise”

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Posted 6 years ago

“East to find exactly what you need for a reasonable price and get it delivered quickly.”

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Posted 6 years ago

“Great choice and great offers”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,447 reviews