Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful customer service: staff are rude, lazy and incompetent. Voting with my feet.”

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Posted 5 years ago

“I can only speak highly of amazon. Even if the product isn’t to the best quality, they always help correct the situation in a timely manner. They certainly value you as a customer and do anything in their power to keep your customer. Their postage is amazing and can always count on them to deliver on time.”

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Posted 5 years ago

“Ordered item from amazon that was claimed to be brand new and high quality. Item came and was clearly second hand and worn out. Tried to leave a review and amazon blocked it. Seems you cannot leave a bad review. The following is the reply i got. " Thank you for submitting a customer review. Thank you for submitting a customer review on Amazon. After carefully reviewing your submission, your review could not be posted to the website. While we appreciate your time and comments, reviews must adhere to the following guidelines: Amazon Community Guidelines " Here is the review i left. " from An***** on 11 February 2020 New item ordered and second hand worn out item received. When I order from Amazon I expect to receive a new item that is fit for purpose. This arrived today and is clearly a second hand item that has plenty of wear on it. Do not trust this seller. " This is the item and seller. MIG Wire Feed Roller Drive Wheel Feeder V KNURLED Guide Welding 0.6/0.8/1.0mm (0.6/0.8-30mm V) by Static Arc”

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Posted 5 years ago

“Perfect and quick service!!”

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Posted 5 years ago

“Lies,Lies,Lies Three hours Later my account has still not been closed, just going around in circles they will not close your account when requested. Buy from Ebay it may take longer to arrive but you get what you pay for”

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Posted 5 years ago

“They made changes to my payment details without my knowledge or authorisation (something they should not have access to do). I raised a ticket for suspected data breach, they spent 2 weeks telling me they were investigating and would update when they knew more. Then in the end they refused to provide me with any information on the outcome of the investigation and closed off the issue by issuing me "goodwill credit". Do not trust them with your card data! They obviously had a breach but didn't want to admit this, so tried to silence me by issuing some credit. I've reported them to the Payments Regulator!”

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Posted 5 years ago

“Brilliant service, customer service always there to help you know matter the problem, fast delivery”

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Posted 5 years ago

“Has a amozon prime members the service is excellent”

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Posted 5 years ago

“Always the cheapest for everyday items, one stop shop! Great customers services when issues arise”

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Posted 5 years ago

“East to find exactly what you need for a reasonable price and get it delivered quickly.”

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Posted 5 years ago

“Great choice and great offers”

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Posted 5 years ago

“Quick deliveries and great deals”

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Posted 5 years ago

“I order 3 books from amazon co U.K. For 72 dollars some change. I never receive what I pay for. I can't get contact with anyone. This was my first experience using this service I feel like I got rip off. No response from amazon co U.K. I feel that Amazon should receive no stars. No one reach out to me. No customer service I feel like I should receive a full refund. If I don't receive full refund I am done with Amazon co U.K. I never receive my delivery.&”

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Posted 5 years ago

“Very disappointed, and feeling how unjust the Amazon practice of removing gift card values from people's account - especially with no reminder that it's about to happen. What's the point of being able to add them to the account if the use by period isn't extended?”

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Posted 5 years ago

“Easy Efficient Comparative pricing Fast delivery with prime”

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Posted 5 years ago

“Exceptional service, range and price”

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Posted 5 years ago

“I like Amazon, I order many times per month...”

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Posted 5 years ago

“Best thing I’ve done for a long while, using Amazon for a lot of my new purchases has given me access to a much wider market and subscribing to Prime means I get fast delivery on most of the things I want plus the other perks - Prime Films, TV series and lots of other stuff. Absolutely brilliant!!!”

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Posted 5 years ago

“I use them very often and I consistently get speedy deliveries other then the fact that every so often you come across an item that is extremely overpriced, it is incredibly difficult to fault”

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Posted 5 years ago

“I ordered BG700 and received BG600 which is cheaper than my original order. When I posted the review Amazon removed it. Not happy customer. Amazon is loosing customer.”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,438 reviews