Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,438 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

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“Amazon continuously comes up with market beating deals, always check before I commit. Great delivery usually next day”

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Posted 5 years ago

“Always the best delivery times. Products aren’t always cheap but can guarantee great service”

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Posted 5 years ago

“Poor customer service. I was charged for the fast delivery even if I have amazon prime. Tried to speak for a while with Vishnu through live chat and because he couldn't sort it out, he simply left the chat.”

Amazon UK 1 star review on 31st May 2020

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Posted 5 years ago

“Lots of choice, quick delivery, good customer service””

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Posted 5 years ago

“Lots of choice and always good for a price check ,usually 1 of the best”

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Posted 5 years ago

“The service was easy to navigate and the delivery was prompt. I’m very satisfied with my VeryFitPro”

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Posted 5 years ago

“good transaction every time; excellent communication; shipping and delivery par excellence”

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Posted 5 years ago

“been using Amazon for years, customer service is HORRIBLE. My account has been hacked and I was promised that they would sort things out and to wait 48 hours until someone gets back to me. 3 weeks later I still haven't heard anything, however I must have chased them at least 5 times and they keep telling me to wait for another 48 hours. RIDICULOUS!!”

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Posted 5 years ago

“Have been a Prime member for years but recently I am being asked to pay for non-existent service. Appreciate that we are living through unprecedented times but that is no excuse for treating customers this way. My order, fulfilled by Amazon itself, was going to take longer to deliver (almost a week) as they are prioritising other deliveries. Fair enough but the evening before the actual delivery date I received an email telling me that my order will be delayed by another 4 days. If I had known this, I would have cancelled my order but this option is no longer available as Amazon has already sent the item. Customer services cannot be reached by phone only via chat. It takes the customer services rep a tremendous amount of time to respond and no real solution is given. Just empty promises about contacting the delivery company to ask for expedited deliver. One day later and no delivery attempt has been made. I check the order status and to my surprise I see that delivery is delayed even further (no actual delivery date given). Reason given - "Delay in delivery due to weather or natural disaster"!!!! The sun is shining and last time I checked the news, the UK was not plagued by any natural disaster. I have now been waiting for almost 1 hour for the customer service rep to respond to my message on the chat without any success. Who knows when my order will arrive - very disappointed by this lack of service. Unfortunately, this is also not an incident as more of my deliveries have been delayed recently and delivery times are already a lot longer than normal. I for one will not renew my Prime membership, there are better streaming platforms out there and more than enough online retailers that provide a better (and often cheaper) service.”

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Posted 5 years ago

“Reach out to Premiumspyglobal @ gmail com, for any type of hacking job to be done. Remove negative reports from your credit score, spy on your partner, deleted or encrypted messages and datas, to following up all social media activities anonymously, gaining full access to any mobile device, PremiumSpy Global are Prolific Professional Investigators, and they are one of the best groups (if not the best.) in the open market. i am a living witness”

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Posted 5 years ago

“Lots of choice, quick delivery, good customer service”

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Posted 5 years ago

“The produce range is great and good value for money. Great tracking service, and on time.”

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Posted 5 years ago

“Worst company ever, in these difficult days every company has been patient with their customer and has been supportive and understanding whereas Amazon, the richest company in the world have been cumbags and nasty. They closed my Amazon credit card account and passed it to a debt collection agency instead of giving us a freeze or payment holiday. Never in my life will I ever buy anything from Amazon or use any of their services and I will make it my life's mission to discourage everyone I know not to use Amazon, the shittiest company ever.”

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Posted 5 years ago

“Never have any issues with them items are always on time”

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Posted 5 years ago

“This is the worst company ever in my life I I have had to deal with, I have purchased several items, amazon have charged me twice for 2 items, It has been over 6 weeks and I am still waiting for a refund, Amazon are adamant they have processed these refunds but there is no record of it, they can’t give me any evidence, I have spoke to my bank several times and no trace of any refunds, I am not getting anywhere with amazon, I shall be taking this further to an ombudsman because all amazon are doing is lying and scamming people, be aware everyone”

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Posted 5 years ago

“Amazon is the world best ecom retailer by far.”

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Posted 5 years ago

“I have been an Amazon customer for years, impressed with range and value of products however when it comes to making a complaint or if you need help with an issue then different matter altogether as customer service is totally lacking, infact disgusting customer service. I Paid £300 for what turned out to be a faulty Nintendo switch in December. I Was told to return to repair centre.... problem is I had to find a company willing to carry it as it contains lithium batteries, this proved difficult. In addition coronavirus has meant that whilst at home I have no facility to print a label... apparently amazon don't have facility to print a label either, hmmm major global company don't have a printer. They then issued a refund and asked me to return item without discussing this with me 1st and told me to purchase another one, surprise, surprise none in stock. Over £200 worth of games bought for a console that doesn't work, cant be repaired and unable to purchase a new one. Customer service live chat went on for over 2hrs, at least 5 advisors in that time, none of which listened or offered a reasonable solution, they gave me contradictory advice and then they ended the chat and in doing so also deleted the thread so no incriminating evidence about the poor way it was dealt with! Difficult times I appreciate but for an outlay (games and console) of £500+ I expected more support. Disgusted, furthermore there is no procedure to actually complain about customer service or in my case lack of.”

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Posted 5 years ago

“I can find anything I wish at reasonable prices all at one place. Makes shopping hassle free. Any problem is solved by Amazon being an neutral Arbitrator.”

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Posted 5 years ago

“Good variety at competitive prices and if you got prime it covers all your needs from movies to music to one day deliveries”

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Posted 5 years ago

“I canceled my prime membership. No point in paying for a service that they fail to deliver. consequently doing wrong deliveries and in no time by a decent company. Will avoid Amazon from now on.”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,438 reviews