Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great to buy from.. Need anything Amazon have it...delivered straight to.door.. Never had to return anything.. Always pleased with items ..”

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Posted 5 years ago

“When i ordered the tool from Power Tool World it gave me the option to pay through Amazon which i did and was easy and safe”

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Posted 5 years ago

“Fabulous company, helped us out a lot with our DIY problems (replacement toilet parts, cooker hood parts etc) over the lock down period where no shops were open. All delivered quickly. Excellent.”

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Posted 5 years ago

“Always consistent and professional Amazing service and value Beats the high street everytime”

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Posted 5 years ago

“Diabolical service at Amazon logged on and offered £10 discount if downloaded app. Did this followed details placed order for £30 plus no discount given full mount taken. Tried talking to customer services via web chat waste of 2 hours basically inferred I was an idiot. Money was taken within 30minutes which according to them shouldn’t go until goods despatched, Wrong. Will not be purchasing from this company again. Given 1 star as cannot give no stars.”

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Posted 5 years ago

“During this pandemic , they have been a lifesaver..I live on my own and their sevice has been a joy to look forward to. Their staff and sevice has been reliable and courteous With so much uncertainty in the world they are fabulous”

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Posted 5 years ago

“Very good and practical. I hope I have no problem”

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Posted 5 years ago

“Very speedy delivery”

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Posted 5 years ago

“Good quality products but very bad customer service's.”

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Posted 5 years ago

“Amazon continuously comes up with market beating deals, always check before I commit. Great delivery usually next day”

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Posted 5 years ago

“Always the best delivery times. Products aren’t always cheap but can guarantee great service”

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Posted 5 years ago

“Poor customer service. I was charged for the fast delivery even if I have amazon prime. Tried to speak for a while with Vishnu through live chat and because he couldn't sort it out, he simply left the chat.”

Amazon UK 1 star review on 31st May 2020

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Posted 5 years ago

“Lots of choice, quick delivery, good customer service””

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Posted 5 years ago

“Lots of choice and always good for a price check ,usually 1 of the best”

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Posted 5 years ago

“The service was easy to navigate and the delivery was prompt. I’m very satisfied with my VeryFitPro”

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Posted 5 years ago

“good transaction every time; excellent communication; shipping and delivery par excellence”

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Posted 5 years ago

“been using Amazon for years, customer service is HORRIBLE. My account has been hacked and I was promised that they would sort things out and to wait 48 hours until someone gets back to me. 3 weeks later I still haven't heard anything, however I must have chased them at least 5 times and they keep telling me to wait for another 48 hours. RIDICULOUS!!”

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Posted 5 years ago

“Have been a Prime member for years but recently I am being asked to pay for non-existent service. Appreciate that we are living through unprecedented times but that is no excuse for treating customers this way. My order, fulfilled by Amazon itself, was going to take longer to deliver (almost a week) as they are prioritising other deliveries. Fair enough but the evening before the actual delivery date I received an email telling me that my order will be delayed by another 4 days. If I had known this, I would have cancelled my order but this option is no longer available as Amazon has already sent the item. Customer services cannot be reached by phone only via chat. It takes the customer services rep a tremendous amount of time to respond and no real solution is given. Just empty promises about contacting the delivery company to ask for expedited deliver. One day later and no delivery attempt has been made. I check the order status and to my surprise I see that delivery is delayed even further (no actual delivery date given). Reason given - "Delay in delivery due to weather or natural disaster"!!!! The sun is shining and last time I checked the news, the UK was not plagued by any natural disaster. I have now been waiting for almost 1 hour for the customer service rep to respond to my message on the chat without any success. Who knows when my order will arrive - very disappointed by this lack of service. Unfortunately, this is also not an incident as more of my deliveries have been delayed recently and delivery times are already a lot longer than normal. I for one will not renew my Prime membership, there are better streaming platforms out there and more than enough online retailers that provide a better (and often cheaper) service.”

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Posted 5 years ago

“Reach out to Premiumspyglobal @ gmail com, for any type of hacking job to be done. Remove negative reports from your credit score, spy on your partner, deleted or encrypted messages and datas, to following up all social media activities anonymously, gaining full access to any mobile device, PremiumSpy Global are Prolific Professional Investigators, and they are one of the best groups (if not the best.) in the open market. i am a living witness”

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Posted 5 years ago

“Lots of choice, quick delivery, good customer service”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,447 reviews