Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best!!!😘😘😘😘”

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Posted 6 years ago

“1st class service”

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Posted 6 years ago

“Fast delivery and really good prices”

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Posted 6 years ago

“Always brilliant”

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Posted 6 years ago

“Love amazon, always helpful and get my deliveries promptly. Sellers are really nice too!👍🏾👍🏾👍🏾”

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Posted 6 years ago

“Really good and fast delivery”

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Posted 6 years ago

“Bought many items on line and also use for my kindle book can't fault it in any way thank you”

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Posted 6 years ago

“First place I go to for anything brilliant customer service”

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Posted 6 years ago

“Good service , swift delivery. No quibble guarantee .”

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Posted 6 years ago

“good delivery service and reasonable prices”

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Posted 6 years ago

“Easy to use and can find almost everything”

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Posted 6 years ago

“Easy to use website plenty of choice great if you are a prime member and need something quickly. Can't fault them at all and would recommend to anyone.”

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Posted 6 years ago

“Costumer service was very helpful with my returned item and refund”

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Posted 6 years ago

“brilliant company, easy to buy from , easy returned if any issues arise and also good prices.. top notch”

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Posted 6 years ago

“Very good delivery service I have use them 15/20 times now and the delivery is never late”

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Posted 6 years ago

“Having worked and being a regular customer I can say they really do put customers and their staff first. Everything is treated with great importance to e sure customer are happy whe. They receive their orders.”

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Posted 6 years ago

“I've been ordering for quite a while from this company. The goods a on the whole very good. One thing happened just a couple of days ago. I was due a parcel, it hadn't arrived. Used the tracking and found the courier still had it. Couldn't contact them, so asked Amazon to help. They thought the item was lost, full refund. The courier delivered. Contacted Amazon to tell them and stop the refund. Amazon answered please keep the item and the refund. Honesty still counts. Not because of this, I'll still use a quality company.”

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Posted 6 years ago

“I have ordered multiple items from Amazon and its always on time”

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Posted 6 years ago

“I can never find what I want in local shops, so I don’t bother, I just go straight to Amazon. I buy almost everything except food from Amazon. Delivery is excellent with cheerful, helpful drivers. Prices are always competitive. Seldom had to return things but, when I have, no problems whatsoever. Don’t remember ever having to speak to customer service. Highly recommend Amazon.”

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Posted 6 years ago

“Fantastic website, easy to navigate, competitively priced and super fast reliable delivery service!”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,428 reviews