Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service First class delivery and returns”

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Posted 6 years ago

“Nearly everything I have ordered from this company has been of a high standard of quality and delivery service sometimes quicker than expected. Only had to send back 1 item that was faulty and that was replaced with no problem. I know it sometimes can be a bit of a lottery as items are just by sight and not by touch but so far it’s not been a problem.”

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Posted 6 years ago

“Ordered skates and derby gear, delivered quicker than anticipated.”

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Posted 6 years ago

“Love Amazon UK. They are my go to place. You can find pretty much anything you want, which you can't get in shops. Delivery and customer service is excellent, so much easier. Saves a lot of time and money.”

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Posted 6 years ago

“Great product range, fast delivery and good support”

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Posted 6 years ago

“Excellent service, very reliable, easy to shop on!!”

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Posted 6 years ago

“Excellent...Thank you sooooo much x”

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Posted 6 years ago

“Always fast , delivered well packed and superb comms/choice”

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Posted 6 years ago

“I love the next day delivery always got what you want plus amazon tv and music”

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Posted 6 years ago

“Amazon are so quick and helpful”

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Posted 6 years ago

“I use Amazon all the time . I get a good choice and good deals . Delivery to the house has always been good . I’ve never had s problem and would recommend this online company to anyone”

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Posted 6 years ago

“When I order I always get it on time. With all delivered the correct items.”

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Posted 6 years ago

“Great service and so easy to order any item you are look king for.”

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Posted 6 years ago

“My number one go to place to buy any essentials I need at a really fast delivery rate.”

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Posted 6 years ago

“Amazon good place to shop but you can find things cheaper else were. Delivery are fast tho.”

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Posted 6 years ago

“Fastest delivery, even same day! Amazon ensures their items and sellers items are of high standards. Prices are good and items are loads to choose from. I do most of my shopping front there. I can find everything from there. Customer reviews on amazon are the best decider for me when purchasing and purchased hundreds of items from Amazon. I can trust Amazon with my orders and the quality of items. The customer service is the best I recived as I get instant phone and live chat without needing when I have had issues which is very rare. But they sorted out issues beyond expectations.”

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Posted 6 years ago

“By far the best prices and customer service. Delivery is excellent too!”

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Posted 6 years ago

“Always good service”

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Posted 6 years ago

“It is a very good service.”

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Posted 6 years ago

“i rang Amazon this morning about a order (item cracked) immediately returned my money with a apology . i was told to keep the cracked item also EXCELLENT”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,428 reviews