Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,440 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 16th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon have always been extremely helpful and friendly whenever I have dealt with them. It is very rare they do not have exactly what you are after, but do have good alternative options if this is the case. My orders are almost always on time, and at a reasonable shipping cost. The variety and price is why I often shop with amazon.”

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Posted 6 years ago

“Always good effectiant service”

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Posted 6 years ago

“Keeps you up to date with delivery and speedy delivery.”

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Posted 6 years ago

“Great stuff. Thanks”

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Posted 6 years ago

“Always fulfil delivery promises & usually give best prices”

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Posted 6 years ago

“Excellent customer service First class delivery and returns”

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Posted 6 years ago

“Nearly everything I have ordered from this company has been of a high standard of quality and delivery service sometimes quicker than expected. Only had to send back 1 item that was faulty and that was replaced with no problem. I know it sometimes can be a bit of a lottery as items are just by sight and not by touch but so far it’s not been a problem.”

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Posted 6 years ago

“Ordered skates and derby gear, delivered quicker than anticipated.”

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Posted 6 years ago

“Love Amazon UK. They are my go to place. You can find pretty much anything you want, which you can't get in shops. Delivery and customer service is excellent, so much easier. Saves a lot of time and money.”

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Posted 6 years ago

“Great product range, fast delivery and good support”

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Posted 6 years ago

“Excellent service, very reliable, easy to shop on!!”

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Posted 6 years ago

“Excellent...Thank you sooooo much x”

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Posted 6 years ago

“Always fast , delivered well packed and superb comms/choice”

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Posted 6 years ago

“I love the next day delivery always got what you want plus amazon tv and music”

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Posted 6 years ago

“Amazon are so quick and helpful”

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Posted 6 years ago

“I use Amazon all the time . I get a good choice and good deals . Delivery to the house has always been good . I’ve never had s problem and would recommend this online company to anyone”

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Posted 6 years ago

“When I order I always get it on time. With all delivered the correct items.”

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Posted 6 years ago

“Great service and so easy to order any item you are look king for.”

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Posted 6 years ago

“My number one go to place to buy any essentials I need at a really fast delivery rate.”

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Posted 6 years ago

“Amazon good place to shop but you can find things cheaper else were. Delivery are fast tho.”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,440 reviews