Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,440 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 16th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service very fast delivery. Packaging is great”

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Posted 6 years ago

“Prime is the best and quick deliverys”

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Posted 6 years ago

“No problem ordering dates given to receive items perfect. Only wobble next day delivery a bit expensive 😔”

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Posted 6 years ago

“Always easy to use prompt replies and speedy delivery I use the audible and kindle which are excellent Luv amazon”

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Posted 6 years ago

“Love the Amazon Prime service it is fantastic!”

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Posted 6 years ago

“Using their app makes my life so much easier when searching for anything I need”

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Posted 6 years ago

“Excellent description of the product and amazing shipping time.”

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Posted 6 years ago

“Amazon sets the standard for the online shopping experience. I do use other sites but increasingly my default has become Amazon”

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Posted 6 years ago

“Everything u do is mint keep smashing it with this quick service”

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Posted 6 years ago

“everytime good price, perfect product and fast delivery...”

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Posted 6 years ago

“Excellent service!”

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Posted 6 years ago

“I have an Alexa in most rooms in my house and we all love them and would love to try the other smart things that can link to Alexa. One day I will when I can afford them Thanks amazon”

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Posted 6 years ago

“Only the best company to deal with.”

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Posted 6 years ago

“Very easy to use and they always have everything you could wish for.”

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Posted 6 years ago

“I am always able to get help with any order especially if there is a problem. One phone call or txt and nesrly always problem solved.”

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Posted 6 years ago

“Early delivery on orders. All in all perfect condition. Packaged well. Always excellent service.”

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Posted 6 years ago

“Always quick delivery and great customer service - easy to return items and get a refund”

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Posted 6 years ago

“great products at great prices. Prime is ace”

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Posted 6 years ago

“I have bought loads from this site, items, books, Kindle, Audible, and love the whole easy to use, quick delivery, easy returns and customer service. Go to Amazon first when need anything. Trying to avoid being addicted!!”

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Posted 6 years ago

“Love so useful”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,440 reviews