Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,440 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 16th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order items fast delivery and great customer service fast refunds on any items returned”

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Posted 6 years ago

“Amazing, great service”

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Posted 6 years ago

“They help me all the time with any query or upset I send to them. Their drivers are excellent, I receive my items on time, and their customer service is next to none. I won't shop anywhere else now. Thanks Amazon for being the best!!”

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Posted 6 years ago

“First class customer service”

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Posted 6 years ago

“I always go to amazon first when I'm looking to make a purchase. Very reliable, great products and fast shipping!”

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Posted 6 years ago

“Good to shop in amazon”

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Posted 6 years ago

“They are very customer orientated”

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Posted 6 years ago

“I have bought two types of coffee on a regular basis for quite some time now. Also goods for home and Garden all from my armchair Great.”

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Posted 6 years ago

“Very good products and the staff is very friendly”

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Posted 6 years ago

“Fantastic service. Easy to contact. When applying prime they deliver next day. Did have a package that didn't arrive so gave me a refund straightaway. Really happy with them will definately use again.”

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Posted 6 years ago

“To date I've spent approx' £3000 on books from Amazon. Because I'm involved in Architectural design. Some books but not all are 1 pence, plus the delivery. The time saved and the reference information available are invaluable plus the fact that some are out of print. I myself am a collector of magazines i.e. Christie's International Magazine. The quality of the paper and the photographs they print are fantastic. There is nothing more to be said. Except 'God Save the Queen'”

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Posted 6 years ago

“Order placed, money debited when dispatched & received with ease. Awesome service, Many Thanks.”

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Posted 6 years ago

“Very goodOnline service and very good price for my car insurance But fitting a box is not easy”

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Posted 6 years ago

“Great range of products”

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Posted 6 years ago

“Easy to order qick deliveing”

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Posted 6 years ago

“Amazon prime,great range and next day free delivery is spot on.”

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Posted 6 years ago

“AMAZING app to use”

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Posted 6 years ago

“Always best value and prime membership means products arrive next day even when ordered late the night before”

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Posted 6 years ago

“Easy to purchese”

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Posted 6 years ago

“Excellent service especially the delivery can track the items to your door”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,440 reviews