Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,411 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,411 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick reliable safe”

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Posted 5 years ago

“awesome experience everytime.”

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Posted 5 years ago

“Fast efficient service, easy to find items and delivery to door stop on time.”

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Posted 5 years ago

“Brilliant company, great items customer service is always 5star and delivery is always 5star never had 1 problem with ordering items off here highly recommended.”

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Posted 5 years ago

“Ordered products arrived the next day very happy”

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Posted 5 years ago

“I have bought so much from this company and alway had the help when needed. Response is always quick and clear. Website easy to use. Thank you Amazon.”

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Posted 5 years ago

“Excellent value and service”

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Posted 5 years ago

“Always helpful on returns and been a prime member is well worth it”

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Posted 5 years ago

“Amazing product on amazing good price. I’m always choose amazon if need orders anything online and also recommend all my friends to use it.”

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Posted 5 years ago

“Very happy with the whole shopping experience from goods to delivery”

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Posted 5 years ago

“Never ever any issues. If you don't like the product send it back. Money back to you as soon as Post Office have scanned the returns label. Superb.”

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Posted 5 years ago

“Very quick service”

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Posted 5 years ago

“Very good prices and good service 5h@no you @ll people working in Amazon”

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Posted 5 years ago

“Amazon is one of the Best Companies that I use all the time, their Customer Service is excellent, their products are always well priced and competitive, a no-hassle return if there is a problem and they have a very working ethos and always put the customer first. I quite frankly in the 5 years that I have used them have never had a problem and as a Prime Customer, I benefit from all the benefits that are offered to you. The Subscribe and Save is a very good way of buying goods every month without any hassle and the Parlour Box is another great way of buying what you need at reduced prices and the Kindle with so many books it is very hard to choose which one you want. You get a Prime Member Book free every month and when finished, return and possibly get a refund if read in the appropriate time. I like Amazon's attitude, they have an honesty policy which is unusual, they take customers on Face value and they have a Moral and Standard code which they do not waiver on. I would choose Amazon above all other shops as they are the sort of company that I like to be associated with, I have never had any reason to complain at all.”

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Posted 5 years ago

“Quick and easy ordering”

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Posted 5 years ago

“Amazon, Amazing more like”

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Posted 5 years ago

“Best customer service I’ve experienced from any company and I do a lot of online shopping.”

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Posted 5 years ago

“I needed a present quickly while away on holiday.It was delivered straight away to a local pick up point.Price was good and delivery excellent.”

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Posted 5 years ago

“Always had a positive experience with amazon and would highly recommend.great customer service and very helpful and honest.”

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Posted 5 years ago

“Always responds promptly when I place and order. Feel confident when I use Amazon.”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,411 reviews