Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,440 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 16th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a lot of power tools and hand tools. Got them for a good price and delivery was very fast and efficient. Would defiantly recommend.”

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Posted 6 years ago

“Competitive prices and excellent delivery”

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Posted 6 years ago

“The best for me.”

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Posted 6 years ago

“First class service,customer service very good at sorting out problems delivery on time and able too track them.grear service.”

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Posted 6 years ago

“Amazon has never dissapointed me when it comes go orders. Delivery on time and objects never damaged.”

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Posted 6 years ago

“Happy with the products purchased. Delivered on time alway, price very competative. Happy not to have to brave the shops looking for gifts etc.,”

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Posted 6 years ago

“So fast and efficient, Amazon prime is fabulous,overnight delivery of my 4k Firestick,much pleased😀👍”

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Posted 6 years ago

“It's pretty awesome I been dealing with them so much this days, from deliveries they are there to help, plus a lit of goodies with discount prizes its soo good to save a few quid for your purchases especially this christmas season”

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Posted 6 years ago

“Started Christmas shopping for the kids, came on time. Brilliant service.”

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Posted 6 years ago

“always easy to use, easy to find products, quick deliveries.”

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Posted 6 years ago

“So happy i found Amazon ive got everything you need Prime etc very good”

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Posted 6 years ago

“Really effeciant and fast delivery , customer service has allways been very understanding”

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Posted 6 years ago

“very fast at delivering parcels always update u on were they are or when it will arrive they even give u a time there goin to arrive with your parcel fantastic and the ppl are very pleasent and very helpful fantastic company thanku Amazon”

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Posted 6 years ago

“Had no problems with anything I have ordered. They offer a chance to donate to a charity if I use a certain site which I find very good.”

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Posted 6 years ago

“Been buying from amazon for a long time now and they have always been excellent at getting the products to me fast .”

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Posted 6 years ago

“Brought a fitness tracker watch it arrived when they said it would and wow what a amazing service 100% totally happy 😃”

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Posted 6 years ago

“Great choice great service always on time no nonsense on returning items bought if not right .”

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Posted 6 years ago

“Excellent service and delivery”

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Posted 6 years ago

“Ordered a book online yesterday and got it the next day. Who knew Prime could feel so good!!”

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Posted 6 years ago

“Excellent service .. very fast delivery”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,440 reviews