Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always speedy delivery and cheaper than the shops”

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Posted 6 years ago

“I have had over fifty orders from Amazon in the past six months or so, and I have been delighted with the service from this company every time, also the products I might add.”

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Posted 6 years ago

“I’ve used Amazon for years. Always happy with the service I receive. Good prices and a wide variety of different items. Fast delivery; they offer next day delivery with prime and is always on time, even the standard delivery comes a lot sooner than expected. Communication with Amazon is always above and beyond expected. I love amazon and always recommend family and friends to use the site when advising where to get the best deal, products and prices.”

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Posted 6 years ago

“Easy to use site, a lot of bargains and fast in giving refunds, a brilliant experience”

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Posted 6 years ago

“Easy to use and reliable”

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Posted 6 years ago

“We have amazon prime and it’s been great for last minute presents etc, easy to buy, track orders and delivery has always been spot on”

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Posted 6 years ago

“Always efficient at delivering on time.”

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Posted 6 years ago

“I can only speak good of them the service is very good can't fault it”

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Posted 6 years ago

“The best around. Thanks”

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Posted 6 years ago

“We ordered as gift good someone and it was delivered the next day that is really good for this time of year”

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Posted 6 years ago

“Whilst I have read mixed reviews about Amazon I have not had a problem with them. I am a prime member which I think is good value for money. I appreciate that all my eggs may be in one basket but for what I use them for it is very useful and convenient. I always look to Amazon first.”

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Posted 6 years ago

“Always good quality and excellent delivery on day they quote”

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Posted 6 years ago

“Fantastic delivery times especially at Xmas time.”

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Posted 6 years ago

“Quick and fast delivery and great choice”

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Posted 6 years ago

“Never had a issue with them”

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Posted 6 years ago

“Excellent company and very quick delivery”

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Posted 6 years ago

“I just love amazon. Every item I could possible want at reasonable prices with free delivery Often items on amazon are far cheaper than other retailers for the same product. Delivery is fast and free with a fantastic tracking service. When ever I need anything I always go to Amazon first as I know they will have what I want at an amazing price. Amazon are often able to deliver items quicker than the brand itself or Amazon’s competitors. Very happy shopper”

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Posted 6 years ago

“Very fast and reliable wide range of products”

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Posted 6 years ago

“Always quick delivery, with dynamic update on delivery. Extremely helpful.”

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Posted 6 years ago

“they are the best sorting out my stuff very helpful great prices aswel”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,447 reviews