Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,440 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 16th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick an easy to use orders usually arrive within 2-4 days”

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Posted 5 years ago

“I am so happy and satisfied from Amazon using. So quick, easy, always responsible and secure. Even in the situation with COVID-19 they still work and trying everything possible to be useful for customers.”

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Posted 5 years ago

“Great service always even if the product is not what was expected their returns dept are top quality.”

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Posted 5 years ago

“Always extremely helpful whenever a problem arises”

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Posted 5 years ago

“Speedy delivery in this time of crisis. Thank you for brightening my day”

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Posted 5 years ago

“Excellent service supporting rural communities in unprecedented times.”

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Posted 5 years ago

“Very happy with service , will always shop through amazon!!!!!!!”

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Posted 5 years ago

“Everything you could want on site, quick delivery”

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Posted 5 years ago

“Always a great service all around with Amazon UK. I use them at least three times a month and never get let down.”

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Posted 5 years ago

“I have installed the app and I find it is very user friendly and cuts out a long payment process.”

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Posted 5 years ago

“My experience on live chat was so easy and the operator was so helpful in cancelling a subscription that I no longer needed .. Well happy”

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Posted 5 years ago

“Amazing company”

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Posted 5 years ago

“Always a great service from amazon and always quick to reply if anything is wrong with a delivery.”

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Posted 5 years ago

“Always very helpful with any enquiries .”

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Posted 5 years ago

“Ned ate Lambland.”

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Posted 5 years ago

“Amazon have got better and give a good service.”

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Posted 5 years ago

“Very user friendly website. Easy to navigate your options.”

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Posted 5 years ago

“Always great!”

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Posted 5 years ago

“extensive range of goods, always competitively priced. not always cheapest but fast reliable service.”

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Posted 5 years ago

“Fast on delivery”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,440 reviews