Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Amazon for many years and has become easier and easier as time has gone on. We have become very snobby as a result and get fed-up if 'same day' isn't an option. Stay classy, Amazon”

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Posted 5 years ago

“I have used Amazon for about 10 years now and have aways found them fair to deal with they sort out problems quickly if there is one I would recommend them to anyone”

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Posted 5 years ago

“so fast in sending your product and very professional in responding to any problem i face. i like to give my business to them first before anyone else .”

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Posted 5 years ago

“Have been buying a lot of items now on Amazon for a few years. The Customer service gets better and better . Problems are solved without fuss returns and refunds are hassle free. The company goes from strength to strength.”

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Posted 5 years ago

“Always great products at great prices and the delivery times are quick.”

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Posted 5 years ago

“I bought bits an bobs for my car a perfec...and on time”

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Posted 5 years ago

“Great company, first class service, anything you need👍. Can't praise them enough. 😁”

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Posted 5 years ago

“very good one best Amazon.co.uk”

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Posted 5 years ago

“They are great! On top of my order I received free Prime for a month!”

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Posted 5 years ago

“Very good services 🥰”

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Posted 5 years ago

“Whit can I say, this site has helped no no end. I have looked, browsed ordered, and received within a week. You can't expect better then that , forgot to say in lockdown how good is that.👍”

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Posted 5 years ago

“I always deal with Amazon, never let me down, keep me informed as to where my delivery is. Great value”

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Posted 5 years ago

“Usually quick deliveries and wide range of products”

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Posted 5 years ago

“Fair play to the whole team . Working and delivering joy to each uk home in this crisis.”

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Posted 5 years ago

“Super fast delivery!”

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Posted 5 years ago

“Fab speedy delivery, great website design and range of products.”

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Posted 5 years ago

“Good service. Prompt delivery. Vast range of goods. Prices are competitive.”

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Posted 5 years ago

“Always great prices, always fantastic goods. Can’t praise this company any higher”

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Posted 5 years ago

“Always cheaper and next day delivery with Prime. Never buy something without checking on Amazon first.”

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Posted 5 years ago

“Easy to purchase and great info about the product”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,428 reviews