Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good service”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Very excellent on-line items and excellent customer service.”

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Posted 5 years ago

“Next day delivery with prime very good service. Items shipped direct from Amazon always well packaged and arrive in good order”

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Posted 5 years ago

“Items always arrive in a timely manner, sellors deal with queries quickly. Can compare quality and options of choice.”

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Posted 5 years ago

“Excellent 5 stars”

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Posted 5 years ago

“Amaze They always deliver on time and with a smile”

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Posted 5 years ago

“Very fast delivery”

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Posted 5 years ago

“huge range of quality products at very competive prices if you have not got an amazon alexa your missing out as you can do so many different uses for these devices so don't delay buy one today money well spent”

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Posted 5 years ago

“I brought a Makita router cordless kit, service was A+++, well recommeded”

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Posted 5 years ago

“Prices are usually lower than all other companies. Good fast delivery 👍 Also when I've had to return something faulty the money as been returned swiftly.”

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Posted 5 years ago

“Excellent service even in these troubled times, it's a shame that a lot of other companies are not nearly so efficient and helpfull”

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Posted 5 years ago

“Brilliant, lots of options to choose from even smaller independent options.”

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Posted 5 years ago

“Great prices resolve problems fast and no quibble on returns”

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Posted 5 years ago

“Always clear instructions Easy to find things”

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Posted 5 years ago

“They always help full”

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Posted 5 years ago

“Great offers on items from all different departments. Staff and delivery drivers work hard to make sure your packages arrive promptly, secure and undamaged. Great service, fantastic app with an easy-to-navigate interface. Never had any issues and will continue to use Amazon’s service for years to come.”

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Posted 5 years ago

“Always use amazon. So easy to use, hassle free, always good deals on”

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Posted 5 years ago

“Amazon is the best . Great service fast delivery. They have never miss placed my parcel i am always confident with them when ordering my stuff . Highly recommend”

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Posted 5 years ago

“Very good recommendation for everyone”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,428 reviews