Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,440 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 16th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great company to be associated with. Their prime package is exceptional value compared to other platforms. Their operation and organisation from products ordering, supply and delivery is outstanding. The customer support is second to none. I use them as first option everytime. I thourghly recommend them.”

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Posted 5 years ago

“I buy loads from Amazon. The choices are amazing and I'm always happy getting an Amazon voucher as a present.”

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Posted 5 years ago

“My parcels always arrives on time and I have the ability to track the packages before they arrive. All the parcels arrive undamaged in brilliant condition. The customer service teams are always willing to help even though any issues and can be resolved with a click of a button.”

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Posted 5 years ago

“I would like to send my heartfelt thanks to your delivery driver, William who gave me a bottle of water when my car had overheated after being stuck in traffic yesterday. I was on my way with my 93 year-old mum to an appointment about her heart. It was all very stressful but just by stopping William made things much better. He was driving a van with CYG (possibly) reg and we were in Streamside, Maidstone, ME20 6SY. I would like to pass on my appreciation.”

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Posted 5 years ago

“Good price and good set out”

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Posted 5 years ago

“very good service”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Very excellent on-line items and excellent customer service.”

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Posted 5 years ago

“Next day delivery with prime very good service. Items shipped direct from Amazon always well packaged and arrive in good order”

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Posted 5 years ago

“Items always arrive in a timely manner, sellors deal with queries quickly. Can compare quality and options of choice.”

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Posted 5 years ago

“Excellent 5 stars”

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Posted 5 years ago

“Amaze They always deliver on time and with a smile”

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Posted 5 years ago

“Very fast delivery”

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Posted 5 years ago

“huge range of quality products at very competive prices if you have not got an amazon alexa your missing out as you can do so many different uses for these devices so don't delay buy one today money well spent”

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Posted 5 years ago

“I brought a Makita router cordless kit, service was A+++, well recommeded”

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Posted 5 years ago

“Prices are usually lower than all other companies. Good fast delivery 👍 Also when I've had to return something faulty the money as been returned swiftly.”

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Posted 5 years ago

“Excellent service even in these troubled times, it's a shame that a lot of other companies are not nearly so efficient and helpfull”

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Posted 5 years ago

“Brilliant, lots of options to choose from even smaller independent options.”

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Posted 5 years ago

“Great prices resolve problems fast and no quibble on returns”

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Posted 5 years ago

“Always clear instructions Easy to find things”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,440 reviews