Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,411 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,411 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always seem to have what I want in stock and excellent next day delivery with Prime.”

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Posted 5 years ago

“first class service .”

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Posted 5 years ago

“Flowy at Amazon; I searched high and low for a large palm to sit in a corner of my newly re-decorated living room, having already bought the lovely medium checked seagrass storage basket in readiness, and the palm I chose from Flowy was fantastic, a really healthy, tall palm which is now beautifully complemented by the basket. Delighted!”

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Posted 5 years ago

“I use amazon for nearly everything. I’ve had amazon prime for years now and the wide selection of goods and quick delivery means I’m not having to run out to the shops all the time, and I feel like I’m getting a decent deal, though not always the best.”

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Posted 5 years ago

“Good prices and quick delivery but only when you spend a certain amount”

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Posted 5 years ago

“Very good”

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Posted 5 years ago

“Shopping on Amazon is one of the easiest ways to do your online shopping. There's plenty of choice and if you are are willing to put off your purchase for a few days, you might find the item has been included in a 24 hours price crash; so a chance for further savings. 💰 The one thing I do find annoying when buying on Amazon is the hard sell of Amazon Prime. The unwary shopper can unwittingly sign up for the 30 day free trial without realising. There is the option to ignore the offer but the text for that option is deliberately small and easy to miss when compared to the big, bold advert asking you to sign up.”

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Posted 5 years ago

“I love amazon and am a prime member. Very reliable service and speedy deliveries. Online customer service chat team are very professional and helpful with quick responses.”

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Posted 5 years ago

“great products and excellent, on time delivery service”

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Posted 5 years ago

“My experience of amazing is out of this world. It will 100% the place o go to first to check for materials or tools I need for my job as a carpenter. So fast to deliver. Sometimes even in the same day. Crazy.... love this service. Of course I have amazon prime for this service but it’s one hell of a deal in my opinion. Check them out and Amazon prime!”

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Posted 5 years ago

“Had a problem and it was resolved very efficiently”

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Posted 5 years ago

“Great communication, love the app that shows you exactly when your order will arrive”

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Posted 5 years ago

“I am currently shielding so unable to go out. Amazon has been a life line for me. The delivery is so quick (usually next day) and I'm now on first name terms with my delivery guy who is lovely. Thank you for having everything I need”

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Posted 5 years ago

“A great company to be associated with. Their prime package is exceptional value compared to other platforms. Their operation and organisation from products ordering, supply and delivery is outstanding. The customer support is second to none. I use them as first option everytime. I thourghly recommend them.”

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Posted 5 years ago

“I buy loads from Amazon. The choices are amazing and I'm always happy getting an Amazon voucher as a present.”

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Posted 5 years ago

“My parcels always arrives on time and I have the ability to track the packages before they arrive. All the parcels arrive undamaged in brilliant condition. The customer service teams are always willing to help even though any issues and can be resolved with a click of a button.”

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Posted 5 years ago

“I would like to send my heartfelt thanks to your delivery driver, William who gave me a bottle of water when my car had overheated after being stuck in traffic yesterday. I was on my way with my 93 year-old mum to an appointment about her heart. It was all very stressful but just by stopping William made things much better. He was driving a van with CYG (possibly) reg and we were in Streamside, Maidstone, ME20 6SY. I would like to pass on my appreciation.”

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Posted 5 years ago

“Good price and good set out”

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Posted 5 years ago

“very good service”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,411 reviews