Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,440 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 16th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fab speedy delivery, great website design and range of products.”

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Posted 5 years ago

“Good service. Prompt delivery. Vast range of goods. Prices are competitive.”

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Posted 5 years ago

“Always great prices, always fantastic goods. Can’t praise this company any higher”

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Posted 5 years ago

“Always cheaper and next day delivery with Prime. Never buy something without checking on Amazon first.”

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Posted 5 years ago

“Easy to purchase and great info about the product”

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Posted 5 years ago

“Goods as described, speedy delivery and great customer service”

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Posted 5 years ago

“Amazon is the best online market”

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Posted 5 years ago

“Amazon is my first choice for online shopping. Outstanding value for money. Great quality products on sale with the costumer service to match. You get so many services for your money when you buy Prime. Amazon Video with thousands of TV shows and movies. Amazon Music with millions of songs. Fast delivery on parcels. Twitch Prime to watch and support your favourite streamers. Unlimited photo storage. It's insane what's on offer for just £79.99 a year. Totally worth it. .”

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Posted 5 years ago

“Very quick delivery, would definitely recommend.”

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Posted 5 years ago

“A prompt Reliable service everytime!”

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Posted 5 years ago

“Amazon will make me even happier if they match the money that Captain Tom has raised for the NHS .. after all, they're making billions out of the crisis”

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Posted 5 years ago

“Great company for anything, quick easy to use and gives you full control of your purchases with full on line visibility and with a great tracking facility so you know exactly when your goods are arriving, also excellent returns procedure and many local shops. Always my first choice when looking for things I need.”

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Posted 5 years ago

“Quick deliveries, great value for money”

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Posted 5 years ago

“Superb service Lots of orders lately and can’t believe how quickly some of them come A real boon at this strange time”

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Posted 5 years ago

“Efficient and quuck”

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Posted 5 years ago

“Get what I want and trustly reviews. Overall good service.”

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Posted 5 years ago

“Always easy to find what you want on the website. Fast reliable delivery. Great customer support too.”

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Posted 5 years ago

“If I have trouble sourcing anything I just go to Amazon. Great value.”

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Posted 5 years ago

“on the ball as a Company, get a bad product they respond immediately, i am grateful for that, and am pleased to say, it does not happen very often”

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Posted 5 years ago

“Prime is a very good feature , I use it very often”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,440 reviews