Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,411 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,411 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon is my first choice for online shopping. Outstanding value for money. Great quality products on sale with the costumer service to match. You get so many services for your money when you buy Prime. Amazon Video with thousands of TV shows and movies. Amazon Music with millions of songs. Fast delivery on parcels. Twitch Prime to watch and support your favourite streamers. Unlimited photo storage. It's insane what's on offer for just £79.99 a year. Totally worth it. .”

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Posted 5 years ago

“Very quick delivery, would definitely recommend.”

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Posted 5 years ago

“A prompt Reliable service everytime!”

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Posted 5 years ago

“Amazon will make me even happier if they match the money that Captain Tom has raised for the NHS .. after all, they're making billions out of the crisis”

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Posted 5 years ago

“Great company for anything, quick easy to use and gives you full control of your purchases with full on line visibility and with a great tracking facility so you know exactly when your goods are arriving, also excellent returns procedure and many local shops. Always my first choice when looking for things I need.”

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Posted 5 years ago

“Quick deliveries, great value for money”

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Posted 5 years ago

“Superb service Lots of orders lately and can’t believe how quickly some of them come A real boon at this strange time”

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Posted 5 years ago

“Efficient and quuck”

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Posted 5 years ago

“Get what I want and trustly reviews. Overall good service.”

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Posted 5 years ago

“Always easy to find what you want on the website. Fast reliable delivery. Great customer support too.”

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Posted 5 years ago

“If I have trouble sourcing anything I just go to Amazon. Great value.”

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Posted 5 years ago

“on the ball as a Company, get a bad product they respond immediately, i am grateful for that, and am pleased to say, it does not happen very often”

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Posted 5 years ago

“Prime is a very good feature , I use it very often”

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Posted 5 years ago

“Quick an easy to use orders usually arrive within 2-4 days”

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Posted 5 years ago

“I am so happy and satisfied from Amazon using. So quick, easy, always responsible and secure. Even in the situation with COVID-19 they still work and trying everything possible to be useful for customers.”

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Posted 5 years ago

“Great service always even if the product is not what was expected their returns dept are top quality.”

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Posted 5 years ago

“Always extremely helpful whenever a problem arises”

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Posted 5 years ago

“Speedy delivery in this time of crisis. Thank you for brightening my day”

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Posted 5 years ago

“Excellent service supporting rural communities in unprecedented times.”

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Posted 5 years ago

“Very happy with service , will always shop through amazon!!!!!!!”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,411 reviews