Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,411 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,411 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“East to find exactly what you need for a reasonable price and get it delivered quickly.”

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Posted 5 years ago

“Great choice and great offers”

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Posted 5 years ago

“Quick deliveries and great deals”

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Posted 5 years ago

“Easy Efficient Comparative pricing Fast delivery with prime”

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Posted 5 years ago

“Exceptional service, range and price”

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Posted 5 years ago

“I like Amazon, I order many times per month...”

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Posted 5 years ago

“Best thing I’ve done for a long while, using Amazon for a lot of my new purchases has given me access to a much wider market and subscribing to Prime means I get fast delivery on most of the things I want plus the other perks - Prime Films, TV series and lots of other stuff. Absolutely brilliant!!!”

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Posted 5 years ago

“I use them very often and I consistently get speedy deliveries other then the fact that every so often you come across an item that is extremely overpriced, it is incredibly difficult to fault”

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Posted 5 years ago

“Love using Amazon as good range of products and I don't need to leave my comfy chair! but in seriousness the products offered and the price from not only the big retailers but the small SMEs is brill, if we can support the SMEs all the better”

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Posted 5 years ago

“amazing service! quick delivery!”

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Posted 5 years ago

“I live in Sweden and have never ordered from Amazon UK before so I didn't know what to expect. I was very pleasantly surprised when I got my order more quickly then some domestic orders. I can really recommend ordering from Amazon UK when you live in Sweden.”

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Posted 5 years ago

“Always an excellent selection of goods offered. Excellent delivery. Easy to deal with. Altogether perfect.”

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Posted 5 years ago

“Always deliver on time,products are good as well as the prices,primes services are worth the money.”

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Posted 5 years ago

“Always speedy delivery and cheaper than the shops”

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Posted 5 years ago

“I have had over fifty orders from Amazon in the past six months or so, and I have been delighted with the service from this company every time, also the products I might add.”

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Posted 5 years ago

“I’ve used Amazon for years. Always happy with the service I receive. Good prices and a wide variety of different items. Fast delivery; they offer next day delivery with prime and is always on time, even the standard delivery comes a lot sooner than expected. Communication with Amazon is always above and beyond expected. I love amazon and always recommend family and friends to use the site when advising where to get the best deal, products and prices.”

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Posted 5 years ago

“Easy to use site, a lot of bargains and fast in giving refunds, a brilliant experience”

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Posted 5 years ago

“Easy to use and reliable”

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Posted 5 years ago

“We have amazon prime and it’s been great for last minute presents etc, easy to buy, track orders and delivery has always been spot on”

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Posted 5 years ago

“Always efficient at delivering on time.”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,411 reviews