Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,440 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 16th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service phoned up in the morning about a delivery and the refund came through later that day.Just excellent.”

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Posted 5 years ago

“Been using Amazon for years and now I'm a prime member. Being Prime I also have a TV Fire stick and being a member of Prime I found out from TV licencing people that I don't need a UK TV licence (not if you have Amazon Prime, Netflix or Now V, as you subscription covers your TV licence, how cool is that?! and I get priority delivery as well as free music audio books and Kindle books, WOW!! All that for only £79 per year or £7.99 per month,”

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Posted 5 years ago

“I can only speak highly of amazon. Even if the product isn’t to the best quality, they always help correct the situation in a timely manner. They certainly value you as a customer and do anything in their power to keep your customer. Their postage is amazing and can always count on them to deliver on time.”

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Posted 5 years ago

“Perfect and quick service!!”

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Posted 5 years ago

“Brilliant service, customer service always there to help you know matter the problem, fast delivery”

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Posted 5 years ago

“Has a amozon prime members the service is excellent”

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Posted 5 years ago

“Always the cheapest for everyday items, one stop shop! Great customers services when issues arise”

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Posted 5 years ago

“East to find exactly what you need for a reasonable price and get it delivered quickly.”

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Posted 5 years ago

“Great choice and great offers”

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Posted 5 years ago

“Quick deliveries and great deals”

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Posted 5 years ago

“Easy Efficient Comparative pricing Fast delivery with prime”

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Posted 5 years ago

“Exceptional service, range and price”

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Posted 5 years ago

“I like Amazon, I order many times per month...”

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Posted 5 years ago

“Best thing I’ve done for a long while, using Amazon for a lot of my new purchases has given me access to a much wider market and subscribing to Prime means I get fast delivery on most of the things I want plus the other perks - Prime Films, TV series and lots of other stuff. Absolutely brilliant!!!”

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Posted 5 years ago

“I use them very often and I consistently get speedy deliveries other then the fact that every so often you come across an item that is extremely overpriced, it is incredibly difficult to fault”

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Posted 5 years ago

“Love using Amazon as good range of products and I don't need to leave my comfy chair! but in seriousness the products offered and the price from not only the big retailers but the small SMEs is brill, if we can support the SMEs all the better”

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Posted 5 years ago

“amazing service! quick delivery!”

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Posted 5 years ago

“I live in Sweden and have never ordered from Amazon UK before so I didn't know what to expect. I was very pleasantly surprised when I got my order more quickly then some domestic orders. I can really recommend ordering from Amazon UK when you live in Sweden.”

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Posted 6 years ago

“Always an excellent selection of goods offered. Excellent delivery. Easy to deal with. Altogether perfect.”

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Posted 6 years ago

“Always deliver on time,products are good as well as the prices,primes services are worth the money.”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,440 reviews