Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,411 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,411 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service provided with quality products too match.”

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Posted 5 years ago

“Always 5 start, super fast delivery.”

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Posted 5 years ago

“I have used Amazon many times all ways top notcth service.”

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Posted 5 years ago

“Love them amazing”

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Posted 5 years ago

“Amazon has never disappointed”

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Posted 5 years ago

“Fantastic customer service, any issues you may have they always seem to sort things out straight away.”

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Posted 5 years ago

“Brilliant service”

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Posted 5 years ago

“It's one of the fastest delivery services.”

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Posted 5 years ago

“Great service and some of the cheapest prices around.”

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Posted 5 years ago

“Been with Amazon for years now and they have never disappointed me. Superb service”

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Posted 5 years ago

“Love this company and use all the time accept for clothing.”

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Posted 5 years ago

“twas simply brilliant”

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Posted 5 years ago

“It is such an easy website to traverse around. It’s pretty much got everything you need (and don’t need). There’s ton’s of options when picking a product and it’s simply laid out in front of you”

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Posted 5 years ago

“Very easy to order items fast delivery and great customer service fast refunds on any items returned”

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Posted 5 years ago

“Amazing, great service”

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Posted 5 years ago

“They help me all the time with any query or upset I send to them. Their drivers are excellent, I receive my items on time, and their customer service is next to none. I won't shop anywhere else now. Thanks Amazon for being the best!!”

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Posted 5 years ago

“First class customer service”

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Posted 5 years ago

“I always go to amazon first when I'm looking to make a purchase. Very reliable, great products and fast shipping!”

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Posted 5 years ago

“Good to shop in amazon”

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Posted 5 years ago

“They are very customer orientated”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,411 reviews