Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,440 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 16th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon is one of the Best Companies that I use all the time, their Customer Service is excellent, their products are always well priced and competitive, a no-hassle return if there is a problem and they have a very working ethos and always put the customer first. I quite frankly in the 5 years that I have used them have never had a problem and as a Prime Customer, I benefit from all the benefits that are offered to you. The Subscribe and Save is a very good way of buying goods every month without any hassle and the Parlour Box is another great way of buying what you need at reduced prices and the Kindle with so many books it is very hard to choose which one you want. You get a Prime Member Book free every month and when finished, return and possibly get a refund if read in the appropriate time. I like Amazon's attitude, they have an honesty policy which is unusual, they take customers on Face value and they have a Moral and Standard code which they do not waiver on. I would choose Amazon above all other shops as they are the sort of company that I like to be associated with, I have never had any reason to complain at all.”

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Posted 6 years ago

“Quick and easy ordering”

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Posted 6 years ago

“Amazon, Amazing more like”

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Posted 6 years ago

“Best customer service I’ve experienced from any company and I do a lot of online shopping.”

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Posted 6 years ago

“I needed a present quickly while away on holiday.It was delivered straight away to a local pick up point.Price was good and delivery excellent.”

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Posted 6 years ago

“Always had a positive experience with amazon and would highly recommend.great customer service and very helpful and honest.”

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Posted 6 years ago

“Always responds promptly when I place and order. Feel confident when I use Amazon.”

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Posted 6 years ago

“Great service provided with quality products too match.”

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Posted 6 years ago

“Always 5 start, super fast delivery.”

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Posted 6 years ago

“I have used Amazon many times all ways top notcth service.”

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Posted 6 years ago

“Love them amazing”

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Posted 6 years ago

“Amazon has never disappointed”

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Posted 6 years ago

“Fantastic customer service, any issues you may have they always seem to sort things out straight away.”

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Posted 6 years ago

“Brilliant service”

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Posted 6 years ago

“It's one of the fastest delivery services.”

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Posted 6 years ago

“Great service and some of the cheapest prices around.”

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Posted 6 years ago

“Been with Amazon for years now and they have never disappointed me. Superb service”

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Posted 6 years ago

“Love this company and use all the time accept for clothing.”

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Posted 6 years ago

“twas simply brilliant”

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Posted 6 years ago

“It is such an easy website to traverse around. It’s pretty much got everything you need (and don’t need). There’s ton’s of options when picking a product and it’s simply laid out in front of you”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,440 reviews